Login | Register
SearchMy Stuff
My ProfileMy PreferencesMy Mates RSS Feed
Reply to Topic
Author Discussion

thepeoplespal

Original Poster:

923 posts

163 months

[news] 
Friday 29th June 2012 quote quote all
Hi folks, I'm flummoxed, we have recently got a few new Dell computers and afterwards when printing out a mass of documents, the printing is taking sometimes between 30 seconds and 5 minutes per page, whereas I've got older slower machines and the printing out of 88 separate documents takes a second a page, a world of difference.

Any ideas were things are going wrong, I've also notices that these Dells are more prone to hanging, but I'm guessing that is an XP driver problem with the Dell P2210 1680x1050 21" monitor, as I got the similar issues when these are connected up to an older Dell Optiplex 760 monitor.

CharlieCrocodile

712 posts

39 months

[news] 
Friday 29th June 2012 quote quote all
Need more details, what are you trying to print? PDF's, docs, xls?
It does sound driver related but I've never seen a monitor driver mess with printing before.

ArsE92

18,924 posts

73 months

[news] 
Friday 29th June 2012 quote quote all
thepeoplespal said:
Hi folks, I'm flummoxed, we have recently got a few new Dell computers and afterwards when printing out a mass of documents, the printing is taking sometimes between 30 seconds and 5 minutes per page, whereas I've got older slower machines and the printing out of 88 separate documents takes a second a page, a world of difference.

Any ideas were things are going wrong, I've also notices that these Dells are more prone to hanging, but I'm guessing that is an XP driver problem with the Dell P2210 1680x1050 21" monitor, as I got the similar issues when these are connected up to an older Dell Optiplex 760 monitor.
Which part of the printing process is slow? Does the printer take an age to start printing but then it's quick? Or does it start printing immediately but just print slowly? Does it print a bit, then stop, then print a bit more, stop, etc?

I'd check that all the new machines are pointing to the same 'port' as the old machines that print ok. It may be that they are printing direct rather than via a print server/spooler or something.

thepeoplespal

Original Poster:

923 posts

163 months

[news] 
Friday 29th June 2012 quote quote all
ArsE92 said:
thepeoplespal said:
Hi folks, I'm flummoxed, we have recently got a few new Dell computers and afterwards when printing out a mass of documents, the printing is taking sometimes between 30 seconds and 5 minutes per page, whereas I've got older slower machines and the printing out of 88 separate documents takes a second a page, a world of difference.

Any ideas were things are going wrong, I've also notices that these Dells are more prone to hanging, but I'm guessing that is an XP driver problem with the Dell P2210 1680x1050 21" monitor, as I got the similar issues when these are connected up to an older Dell Optiplex 760 monitor.
Which part of the printing process is slow? Does the printer take an age to start printing but then it's quick? Or does it start printing immediately but just print slowly? Does it print a bit, then stop, then print a bit more, stop, etc?

I'd check that all the new machines are pointing to the same 'port' as the old machines that print ok. It may be that they are printing direct rather than via a print server/spooler or something.
We have an automatic script to start printing ".tiff" scanned files and ".rtf" files, the script in the document management system (PCTI Docman) would normally spool the files it is printing very quickly. While normal "doc" files in MS Word are working fine when printed out, it seems when there are multiple files the spooling is taking an age, as if it is over-riding the spooling. Have looked at the printer driver and I have spooling enabled, so it shouldn't be printing direct or waiting for the computer. I'm wondering if it is a printer driver that is the issue (Kyocera FS 1030D)printer by the way.

Road2Ruin

2,873 posts

102 months

[news] 
Friday 29th June 2012 quote quote all
I would turn the spooling off in your printer driver if you don't need it (which it sound like you don't) this is often a cause of slow printing.
Advertisement

CommanderJameson

22,096 posts

112 months

[news] 
Friday 29th June 2012 quote quote all
thepeoplespal said:
Hi folks, I'm flummoxed, we have recently got a few new Dell computers and afterwards when printing out a mass of documents, the printing is taking sometimes between 30 seconds and 5 minutes per page, whereas I've got older slower machines and the printing out of 88 separate documents takes a second a page, a world of difference.

Any ideas were things are going wrong, I've also notices that these Dells are more prone to hanging, but I'm guessing that is an XP driver problem with the Dell P2210 1680x1050 21" monitor, as I got the similar issues when these are connected up to an older Dell Optiplex 760 monitor.
Monitor drivers causing XP to hang? Blimey, that's a new one.

Are the new printers using the same driver? Specifically, if you have a PCL and a PS driver for the same printer, are all the computers using the same one?

Failing that:


thepeoplespal

Original Poster:

923 posts

163 months

[news] 
Sunday 1st July 2012 quote quote all
CommanderJameson said:
Monitor drivers causing XP to hang? Blimey, that's a new one.

Are the new printers using the same driver? Specifically, if you have a PCL and a PS driver for the same printer, are all the computers using the same one?

Failing that:

I didn't quite get this right, the printer problem is unique to these new computers and they use different printers to the ones that continue to work properly.

The monitor issue is an aside to all of this, I swapped one of the new larger monitors for mine (square monitor) as it didn't suit the way we use an ECG machine in work. When trying to use the rotate function my reliable, not crashing PC, decided that it didn't want to work and constantly crashed despite the latest monitor drivers.

bulldog5046

1,252 posts

64 months

[news] 
Monday 2nd July 2012 quote quote all
Under the printer properties on the Ports tab uncheck "Enable Bidirectional Support".

These Kyocera print drives are a bit crap TBH. HP had the same issue but they fixed it with newer drivers, Kyocera havent bothered.
Reply to Topic