Apologies if a) not a regular here, and b) not in the right place but could do with a bit of advice on behalf of my parents whom recently purchased a late 90s Aston DB7 Volante from a dealer down south, a dealer whom has a strong reuptation for both AM & Jag we are told.
The vehicle was sold as ultra low miles (13k) 1 owner, and on viewing & TD there were a couple of minor niggles, noted as thus:
1) drivers electric window didn't shut 100%, meaning the vehicle is not a) water tight or b) secure - Needed attention
2) both seat belts were not recoiling and needed attention/replacing. They have been apart as the B pillar covers are loose, and the dealer admits to "spraying them with WD40"
Upon collection none of the above had been addressed, but due to travelling 6hours south to fetch the car, my parents agreed to take it, on the condition that the items would be fixed under warranty.
Upon getting home it also became apparent that:
3) the red master key is AWOL - despite being there at TD
4) the service history & owners manual are not for this vehicle, despite being correct when viewed and TD.
5) back tyres, 1 has been replaced but not the other. So one is a brand new of 1x make and the other has probably 3k miles left in it of another pattern and brand
My parents contacted the dealer, and got the owners son, whom stated he would of course sort the issues ASAP and inform his father (the owner).
One week has passed, and despite repeated calls and emails stating the issues my parents have been told that:
issues 1 & 2 will "fix themselves with use" and the rest shall be "sorted ASAP".
Now they are getting increasingly fed-up and what should've been a nice retirement present for my mum, is now sitting at home looking like a "lemon".
Mechanically the car is good, but these niggles are an annoyance and also worrying as the dealers attitude is somewhat dire.
A local prestige specialist has advised of a bill circa £1k to put the car right, including 2x new seat belts as they're MOT fails, sorting the window, a matching new rear tyre and all associated labour..... Fairly reasonable.
My father is getting exasperated with endless calls and empty promises, so I suggested he offers the dealer one of the following 3 outcomes:
1) the dealer has the vehicle collected, taken back to them, all works carried out FOC and then re-delivered.
2) the local specialist fixes all the issues, and then invoices the dealer
3) Myself and father trek south this weekend, dump the vehicle on the dealer and demand a refund under the "sale of goods act"
Now the latter may appear harsh, but I am not as forgiving as my parents and don't like seeing honest people with a good heart being "f
ked about" when they're put a large sum of money (For them - not compared to the PH massive) into a vehicle that was sold as IMMACULATE.
My mother won't drive it as the drivers seat belt is now so bad, that it won't even tighten to your body.
Could the PH Aston owners advise our best course of action? Anything I have missed?