New car dealer has lost keys

[Snowboy]

I can see why she's pissed off.
The garage said the car would be ready, the garage screwed up.

I would hope the garage would be offering some sort of goodwill gusture in terms of full tank of fuel, or some marketing merchandise at the very least.

I'm not sure of the laws on rejecting cars.
It's possible Pug have some sort of in house guarantee where you can reject the car if everything is not 100% fine.

But, rejecting the car may be an over reaction.
Assuming she test drove different cars then decided she wanted this one it would be silly to reject this car and choose a car she liked less.

However, If it was me I'd be demading they give me a date.
And an agreement that if it's not ready by then I'd get a discount or a release from purchase.

I wouldn't really want my first experience with my brand new car to be a bad one. It would sour what is supposed to be a good experience, and it might mean ypu never managed to like the car.

[E30M3SE]

nickfrog said:

E30M3SE said:

nickfrog said:

You can't reject a car without having given the dealer a chance to fix the problem.

On a used car yes, but on a new car you don't.

SOGA legislation is the same irrespective of new or used. So yes you have to give the dealer a fair chance to fix the problem. Fortunately.

The same would apply to paint defect btw.

Experience proves you don't, 1 X Jaguar that had been damaged and repaired (not very well, obviously, prior to collection) 1 X BMW 3 series in 2004 with paint defects, in both case the cars were rejected and new cars ordered. OK, the Jag had already beeen repair and the fact consealed so they weren't having a second attempt at fixing it, so wasn't much of a battle, the BMW was a harder one, but who wants a brand new car thats been repainted before it's even been delivered?

Edited by E30M3SE on Thursday 7th March 16:19

[CarlT]

How can you reject something you don't actually own? She could cancel her order or just ask the dealership to lend her a car until the keys arrive. Job done!

[Nimby]

I recently bought a new car; the contract small-print says the quoted delivery date is an estimate, and the deposit is only refundable if they miss that by 30 days.

Don't know if that's typical ...

[Superhoop]

Above all else, I don't see what benefit rejecting the car would provide

If the keys arrive tomorrow, she could theorectically have the car straight away, if she cancels the order, she then has to either

A) find another dealer, who are unlikely to have the same spec of car in stock in the colour she chose, so she'd have to wait, or

B) find another car she likes, but surely there was a reason she chose the Peugeot in the first, so anything else would be her second choice

Either way, she's no better off

[alangla]

Roo said:

ryanjohnstott said:

Surely if they don't change the door locks then there is a security issue? Albeit a much lesser one as the car couldn't be driven with the old keys.

How?

Someone with a set of random Peugeot keys is going to go around trying the door locks of every Peugeot they see on the off chance that the keys they have will open the door?

Right.

Do they also disable the old remotes/transponders when they're coding the new ones? Whenever I'm picking up a rental, I normally find it by walking into the area where it's meant to be parked, holding the keys up, pressing the unlock button & seeing which car responds...

[Output Flange]

Can a dealer reject a customer before handover? Would seem reasonable...

[Butter Face]

Output Flange said:

Can a dealer reject a customer before handover? Would seem reasonable...

Yes.

It does (very very rarely) happen!!

[Gixer]

All this talk of rejecting the car. The fact is there has been no hand over yet so the car hasn't been accepted yet so how can it be rejected before its been accepted and the deal closed?

[CarlT]

alangla said:

Do they also disable the old remotes/transponders when they're coding the new ones? Whenever I'm picking up a rental, I normally find it by walking into the area where it's meant to be parked, holding the keys up, pressing the unlock button & seeing which car responds...

Yes. A car can only have 2 keys coded to it.

[anonymous-user]

CarlT said:

Yes. A car can only have 2 keys coded to it.

Really, my Merc was delivered with 3?!

[Willy Nilly]

loose cannon said:

The old keys would be de programmed from the car so not an issue
Personally I would get down there and ask to see the car to make sure it's not down the body shop having a new rear quarter

This.

They've broken it, haven't they?

[Superhoop]

CarlT said:

alangla said:

Do they also disable the old remotes/transponders when they're coding the new ones? Whenever I'm picking up a rental, I normally find it by walking into the area where it's meant to be parked, holding the keys up, pressing the unlock button & seeing which car responds...

Yes. A car can only have 2 keys coded to it.

Really? So why can all Ford and Mazda vehicles using the PATS system have a maximum of 8 programmed?

[*Al*]

Willy Nilly said:

loose cannon said:

The old keys would be de programmed from the car so not an issue
Personally I would get down there and ask to see the car to make sure it's not down the body shop having a new rear quarter

This.

They've broken it, haven't they?

This ^^^^^^^ for sure!

[CarlT]

Superhoop said:

Really? So why can all Ford and Mazda vehicles using the PATS system have a maximum of 8 programmed?

No idea - I was only basing it on my experience.

[aw51 121565]

CarlT said:

Superhoop said:

Really? So why can all Ford and Mazda vehicles using the PATS system have a maximum of 8 programmed?

No idea - I was only basing it on my experience.

BMWs can have ten keys; an issue tied into their recent security issue *cough*, as the owner may not be privy to at least one of 'em in the final few moments the car spends in his/her/its ownership *sharp intake of breath* .

[MJK 24]

CarlT said:

alangla said:

Do they also disable the old remotes/transponders when they're coding the new ones? Whenever I'm picking up a rental, I normally find it by walking into the area where it's meant to be parked, holding the keys up, pressing the unlock button & seeing which car responds...

Yes. A car can only have 2 keys coded to it.

Sorry but that's complete nonsense. Volvo's come with four keys for the Emergency Services. They can be supplied with as many as ten.

My Touareg has three keys.

[MJK 24]

CarlT said:

alangla said:

Do they also disable the old remotes/transponders when they're coding the new ones? Whenever I'm picking up a rental, I normally find it by walking into the area where it's meant to be parked, holding the keys up, pressing the unlock button & seeing which car responds...

Yes. A car can only have 2 keys coded to it.

Sorry but that's complete nonsense. Volvo's come with four keys for the Emergency Services. They can be supplied with as many as ten.

My Touareg has three keys.

[T1pper]

s p a c e m a n said:

I have been fed a pack of lies before then, bloody lorry drivers always telling tales

Surely they dont just leave them all sitting in the compounds with keys in them guarded by a single sleepy idiot and a barrier? I rarely see anything like decent security in most places.

I beleive that at the port compounds they only remove the keys of the csrs that are on the outside and ends of the rows, the ones in the middle car not be taken as they are surounded.

[acer12]

E30M3SE said:

'You' can reject a car after it's been collected if you have a good enough reason, not sure if dealer losing the key would be one of them though.

There is a good case here of the dealer simply orders another set, at the end of the day there would be 2 keys to your car out there somewhere