Radio / Phone cutting out anyone?
Discussion
For the past couple of weeks the radio / phone display on my 2011 Range Rover has been cutting out and the mobile phone signal has vanished for a few seconds about every 20 minutes. Sound disappears too.
I've just called Land Rover to book it in and it turns out it's not the car's fault entirely. Evidently some company or other has begun transmitting 4G TV signals and the TV module in Land Rovers (amongst other marques) doesn't like it. It causes the unit to re-boot, which in turn re-boots everything else.
There isn't a solution at present. However I am told that the TV tuner can be re-tuned in the settings menu for US channels. The TV won't work but it stops it messing with everything else.
So, if you've got a Land Rover product with a TV fitted and your radio / phone has been playing up for the past few weeks this is probably why.
Perec said:
For the past couple of weeks the radio / phone display on my 2011 Range Rover has been cutting out and the mobile phone signal has vanished for a few seconds about every 20 minutes. Sound disappears too.
I've just called Land Rover to book it in and it turns out it's not the car's fault entirely. Evidently some company or other has begun transmitting 4G TV signals and the TV module in Land Rovers (amongst other marques) doesn't like it. It causes the unit to re-boot, which in turn re-boots everything else.
There isn't a solution at present. However I am told that the TV tuner can be re-tuned in the settings menu for US channels. The TV won't work but it stops it messing with everything else.
So, if you've got a Land Rover product with a TV fitted and your radio / phone has been playing up for the past few weeks this is probably why.
Thanks - just started happening on my RRS . Wondered what it was .Thanks again for the infoI've just called Land Rover to book it in and it turns out it's not the car's fault entirely. Evidently some company or other has begun transmitting 4G TV signals and the TV module in Land Rovers (amongst other marques) doesn't like it. It causes the unit to re-boot, which in turn re-boots everything else.
There isn't a solution at present. However I am told that the TV tuner can be re-tuned in the settings menu for US channels. The TV won't work but it stops it messing with everything else.
So, if you've got a Land Rover product with a TV fitted and your radio / phone has been playing up for the past few weeks this is probably why.
TigerS6 said:
Just so you're aware, there is a permanent fix for this which is being filtered out to dealerships over the next 2 weeks.
Do you know more? I'd like to point my dealer in the right direction if there is more info. The car is in for other faults in about 10 days (snagging list no. 27b revision 4!) and it would be good to get this sorted too.Perec said:
Do you know more? I'd like to point my dealer in the right direction if there is more info. The car is in for other faults in about 10 days (snagging list no. 27b revision 4!) and it would be good to get this sorted too.
From LR Customer Services on another forum I'm on:"Good Afternoon All,
Hope everyone is well?
Just an update regarding the issue some people are having where their stereos cut out.
The way TV signals are broadcasted changed at the end of August. Without going into to much technical detail this was causing the TV modules to re set quite frequently therefore making the stereos cut off.
Our engineering and technical teams have been trying to resolve this as a matter of urgency and as some of you are already aware it has been found that if you change the setting to US this stops the stereos cutting out. We are aware that this isn’t a long term fix but it at least allows you to use the stereo for the time being.
A proper fix has been found and should be released in approximately two weeks time.
I thank you all for your patience in this matter and assure you this is being dealt with as quickly as possible.
Many Thanks "
Same here MY11 FFRR. Began 1st Sept on return from the airport. Never done it before. I thought it had something to do with it standing for 2 weeks in the car park, which obviously was wrong. It was better last week but worse recently. I drive 2 hours a day to/from work and it happens at different locations each day.
lol
This has been driving me mad , I thought the iPhone connection was playing up , I have a TDV6 HSE on a 60 and a SDV6 on a 61 plate they are both cutting out every 10 mins , sometimes not coming back on until I shutdown car and restart , at least this is a known issue , hopefully sorted soon , will speak to dealer tomorrow .
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