Bit of rust, warranty, mileage limitations or not?
Discussion
Hi all,
I was just wondering if anyone knew about a mileage limitation on the anti-corrosion warranty?
My June 04 Z4 is getting a bit of bubbling on the rear 3/4 panel at the top of the panel where it meets the roof seal.
I took it to BMW Stratstone Leeds and the body-shop guy seemed to think it'd be ok to have done, mentioned it was a very clean car, no signs of any past spray work, great condition for age/mileage generally.
So I waited 2 weeks for a reply. Chased a lot but no reply. Finally almost 2 months later I get a reply and now they say it's got too many miles, the warranty is 100k mile limit and my car has 104k miles. Oh that's convenient haha.
Is this right or are BMW just being idiots?
I just rang the excellent garage at Wakefield (Sandal) and their bodyshop people just said that year car and mileage were not a problem at all, they'd just need to look at it.
When I rang BMW UK they said the garage makes a choice on doing the work and then submit it to BMW UK for their money back basically. Though the Leeds garage said that BMW UK made the choice on the work and told the garage to do it or not.
So far it seems like BMW Stratstone Leeds don't want my up-coming money for INSP2, rear diff oil seals, brake fluid and air-con service... wheras Sandal Wakefield probably do.
Anyone else had this kind of variable 'service' from BMW?
Such a shame that up till now Sandal Wakefield made me think BMW were very good, but suddenly the Leeds and Harrogate Stratstones are putting me right off!
I was just wondering if anyone knew about a mileage limitation on the anti-corrosion warranty?
My June 04 Z4 is getting a bit of bubbling on the rear 3/4 panel at the top of the panel where it meets the roof seal.
I took it to BMW Stratstone Leeds and the body-shop guy seemed to think it'd be ok to have done, mentioned it was a very clean car, no signs of any past spray work, great condition for age/mileage generally.
So I waited 2 weeks for a reply. Chased a lot but no reply. Finally almost 2 months later I get a reply and now they say it's got too many miles, the warranty is 100k mile limit and my car has 104k miles. Oh that's convenient haha.
Is this right or are BMW just being idiots?
I just rang the excellent garage at Wakefield (Sandal) and their bodyshop people just said that year car and mileage were not a problem at all, they'd just need to look at it.
When I rang BMW UK they said the garage makes a choice on doing the work and then submit it to BMW UK for their money back basically. Though the Leeds garage said that BMW UK made the choice on the work and told the garage to do it or not.
So far it seems like BMW Stratstone Leeds don't want my up-coming money for INSP2, rear diff oil seals, brake fluid and air-con service... wheras Sandal Wakefield probably do.
Anyone else had this kind of variable 'service' from BMW?
Such a shame that up till now Sandal Wakefield made me think BMW were very good, but suddenly the Leeds and Harrogate Stratstones are putting me right off!
From: http://www.bmw.co.uk/en/topics/owners/service-and-...
Anti-Corrosion Warranty:
All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion warranty against perforation by rust.
All repair work carried out under the anti-corrosion warranty must be carried out by an Authorised BMW Dealer or Authorised Repairer. The warranty covers corrosion which occurs from inside the metal panels or box sections of the car.
The warranty does not cover corrosion caused by neglect, accident damage, stone chips or other external influences.
Maintaining Your Anti-Corrosion Warranty:
To ensure that any warranty claims are processed quickly and efficiently, please observe the following guidelines.
Your vehicle should be inspected at normal service intervals as recommended by your BMW service book.
Paint or body damage identified by the dealer during these inspections, including any to the underside or under body protection of the vehicle, must be properly repaired to BMW standards.
Claims cannot be accepted for perforation that occurs as a result of unrepaired or improperly repaired paint or body damage.
Vehicles which undergo major accident repair work during their anti corrosion warranty period are still covered by the warranty provided:
a. The correct BMW corrosion prevention methods are used.
b. The repair work is carried out by a competent repairer to BMW repair standards.
The warranty does not apply to parts, panels or materials that have not been approved by BMW and the BMW Dealer or Authorised Repairer reserves the right to refuse claims where defects have occurred as a result of using them.
Where your vehicle has been involved in an accident and requires bodywork repair this should ideally be carried out by a BMW Approved Bodyshop. In this way you can be certain that your vehicle will be rebuilt to original standards of safety and quality. You can then feel confident that the integrity of your anti-corrosion warranty will remain intact.
There's no mileage limitation mentioned anywhere there! - It sounds as if BMW Stratstone Leeds are not adhering to BMW's own warranty policy as I see it!
Anti-Corrosion Warranty:
All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion warranty against perforation by rust.
All repair work carried out under the anti-corrosion warranty must be carried out by an Authorised BMW Dealer or Authorised Repairer. The warranty covers corrosion which occurs from inside the metal panels or box sections of the car.
The warranty does not cover corrosion caused by neglect, accident damage, stone chips or other external influences.
Maintaining Your Anti-Corrosion Warranty:
To ensure that any warranty claims are processed quickly and efficiently, please observe the following guidelines.
Your vehicle should be inspected at normal service intervals as recommended by your BMW service book.
Paint or body damage identified by the dealer during these inspections, including any to the underside or under body protection of the vehicle, must be properly repaired to BMW standards.
Claims cannot be accepted for perforation that occurs as a result of unrepaired or improperly repaired paint or body damage.
Vehicles which undergo major accident repair work during their anti corrosion warranty period are still covered by the warranty provided:
a. The correct BMW corrosion prevention methods are used.
b. The repair work is carried out by a competent repairer to BMW repair standards.
The warranty does not apply to parts, panels or materials that have not been approved by BMW and the BMW Dealer or Authorised Repairer reserves the right to refuse claims where defects have occurred as a result of using them.
Where your vehicle has been involved in an accident and requires bodywork repair this should ideally be carried out by a BMW Approved Bodyshop. In this way you can be certain that your vehicle will be rebuilt to original standards of safety and quality. You can then feel confident that the integrity of your anti-corrosion warranty will remain intact.
There's no mileage limitation mentioned anywhere there! - It sounds as if BMW Stratstone Leeds are not adhering to BMW's own warranty policy as I see it!
Yeah it sounds like they are making the rules up a bit.
A shame because the guys up at Stratstone Harrogate seemed pretty ok too... just the Leeds one ruining it.
I'll have to make some time for the service at Wakefield and then get their body-shop to look at it when I go there.
At least I know not to bother using Leeds or Harrogate again
Dave
A shame because the guys up at Stratstone Harrogate seemed pretty ok too... just the Leeds one ruining it.
I'll have to make some time for the service at Wakefield and then get their body-shop to look at it when I go there.
At least I know not to bother using Leeds or Harrogate again
Dave
I'd be tempted to check My facts with BMW GB in regards to any mileage limitation on the corrosion warranty and if they confirmed that there is no limit, I'd go back to BMW Stratstone Leeds and ask them exactly where the warranty stipulates a limit of 100K miles.
Then I'd show them a print out of the BMW warranty page that I've linked to and point out that I've been in touch with BMW GB who have confirmed that there is no mileage limitation.
It would be interesting to see how much they squirm uncomfortably when faced with that evidence and a query as to whether they're actually adhering to BMW's own warranty policy!
It would be a bit of added aggravation for you, but they are unfairly trying to get out of their legal obligation under the terms of the warranty and if it were Me, I'd be wanting answers!
Frankly, if they're lying to customers about the warranty situation, then a complaint should be made to BMW GB as they will be charging customers for work that should be free! - That is fraud!
Then I'd show them a print out of the BMW warranty page that I've linked to and point out that I've been in touch with BMW GB who have confirmed that there is no mileage limitation.
It would be interesting to see how much they squirm uncomfortably when faced with that evidence and a query as to whether they're actually adhering to BMW's own warranty policy!
It would be a bit of added aggravation for you, but they are unfairly trying to get out of their legal obligation under the terms of the warranty and if it were Me, I'd be wanting answers!
Frankly, if they're lying to customers about the warranty situation, then a complaint should be made to BMW GB as they will be charging customers for work that should be free! - That is fraud!
k the other garage off for everything.4rephill said:
Anti-Corrosion Warranty:
All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion warranty against perforation by rust.
All repair work carried out under the anti-corrosion warranty must be carried out by an Authorised BMW Dealer or Authorised Repairer. The warranty covers corrosion which occurs from inside the metal panels or box sections of the car.
To me the key word is "perforation". I think it means that the panel must be rusted through from the inside. In other words, there must be a hole rather than just surface bubbling.All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion warranty against perforation by rust.
All repair work carried out under the anti-corrosion warranty must be carried out by an Authorised BMW Dealer or Authorised Repairer. The warranty covers corrosion which occurs from inside the metal panels or box sections of the car.
I think BMW have used clever language to give the impression that all corrosion is covered, but in reality only the worst cases are covered.
The thing is I rang BMW GB and a woman said she would deal with it from here on in and get back to me, but no one has yet.
She said the garages decide on warranty work and just claim from them. Then the garage said BMW UK make the decision.
When I rang the body shop today at Leeds they HAD the answer (or did they?) and just said yeah, mileage issue. Clearly they had the answer but didn't tell me, or just made it up there and then.
When I said I'd ring BMW UK to check they did sound a little sheepish.
Either way I agree with you E30M3SE. They have lied, been lazy, and generally deceptive. The very last thing I'd want to do is give them my car keys. If they can't be trusted to do a simple job then how they can be trusted to do a complex one is beyond me.
I'll go to Sandal instead, and make sure that Stratstone know why they have lost my future business!
She said the garages decide on warranty work and just claim from them. Then the garage said BMW UK make the decision.
When I rang the body shop today at Leeds they HAD the answer (or did they?) and just said yeah, mileage issue. Clearly they had the answer but didn't tell me, or just made it up there and then.
When I said I'd ring BMW UK to check they did sound a little sheepish.
Either way I agree with you E30M3SE. They have lied, been lazy, and generally deceptive. The very last thing I'd want to do is give them my car keys. If they can't be trusted to do a simple job then how they can be trusted to do a complex one is beyond me.
I'll go to Sandal instead, and make sure that Stratstone know why they have lost my future business!
Mr Whippy said:
The thing is I rang BMW GB and a woman said she would deal with it from here on in and get back to me, but no one has yet.
She said the garages decide on warranty work and just claim from them. Then the garage said BMW UK make the decision.
When I rang the body shop today at Leeds they HAD the answer (or did they?) and just said yeah, mileage issue. Clearly they had the answer but didn't tell me, or just made it up there and then.
When I said I'd ring BMW UK to check they did sound a little sheepish.
Either way I agree with you E30M3SE. They have lied, been lazy, and generally deceptive. The very last thing I'd want to do is give them my car keys. If they can't be trusted to do a simple job then how they can be trusted to do a complex one is beyond me.
I'll go to Sandal instead, and make sure that Stratstone know why they have lost my future business!
Stratstone BMW Leeds closed its Bodyshop two weeks ago!She said the garages decide on warranty work and just claim from them. Then the garage said BMW UK make the decision.
When I rang the body shop today at Leeds they HAD the answer (or did they?) and just said yeah, mileage issue. Clearly they had the answer but didn't tell me, or just made it up there and then.
When I said I'd ring BMW UK to check they did sound a little sheepish.
Either way I agree with you E30M3SE. They have lied, been lazy, and generally deceptive. The very last thing I'd want to do is give them my car keys. If they can't be trusted to do a simple job then how they can be trusted to do a complex one is beyond me.
I'll go to Sandal instead, and make sure that Stratstone know why they have lost my future business!
Regarding Anti corrosion warranty as someone else said the rust MUST be coming through from the inside - by definition that means if you press, gently, on the rusty area and it does not "give" the rust is from the outside and it will not be covered. If it does give it will be covered - I complete inspections for vehicle manufacturers and those are the sheet steel rules if you like, I don't write them merely observe/sanction. Hope that helps.
Just got my car back from BMW approved bodyshop. Car registered in Nov 2005, work approved a few weeks ago. Car had been repaired at the same place (rear arches) the year before. No mileage constraints. They did try it on by saying it didn't have a full BMW dealer history, my retort was that was irrelevant and it was due to poor design it went in the first place and then a poor repair job by (another) BMW approved bodyshop meant that it rusted through within 12 months. Let's see how long it lasts this time.
I've just had a tiny spot of rust at the bottom of the driver's door on my e92, repaired under BMW anti corrosion warranty. It's a June 09 car with 116k miles. The local approved body shop took photos and paint depth readings. confirmed it was corrosion coming through from the 'inside' and submitted details to BMW UK. It took a fair few weeks whilst the submission was 'considered', but BMW came good without any discussion.
Well I had my Z4 bits corrected by BMW Wakefield, they had the car a week.
But now a year and a bit later the areas which were starting to bubble from the inside are clearly starting to bubble again.
All in all, knowing the amount of work that went into admin, courtesy car, me driving miles to get there, the prep work, the sprays, the lacquer etc etc, I'm pretty gutted they didn't actually spend the extra time to get to the root of the issue properly.
The paint work, matching, blending, customer service, courtesy car, everything was really spot on. But someone somewhere has done possibly the most essential part badly and made the entire job a waste of time and money.
I'm not sure I want to entrust the car to them a second time to try rectify it.
But now a year and a bit later the areas which were starting to bubble from the inside are clearly starting to bubble again.
All in all, knowing the amount of work that went into admin, courtesy car, me driving miles to get there, the prep work, the sprays, the lacquer etc etc, I'm pretty gutted they didn't actually spend the extra time to get to the root of the issue properly.
The paint work, matching, blending, customer service, courtesy car, everything was really spot on. But someone somewhere has done possibly the most essential part badly and made the entire job a waste of time and money.
I'm not sure I want to entrust the car to them a second time to try rectify it.
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