Bought a SONOS now Kindle doesn't work on WiFi?

[Otispunkmeyer]

So my dad bought a SONOS Play 3 with the bridge you need for wireless play. Installed it, works fantastically well. However, my mother now claims that her Kindle won't connect to the WiFi and thinks its the SONOS' fault.

To be honest I am not sure, because I don't know how the SONOS works. They have a Virgin router thing (the black shiny one), not sure if the SONOS uses 5 GHz instead of 2.4 GHz, not sure the Virgin router can even do 5 GHz, it probably can't do both. I have read the SONOS just uses the normal 2.4GHz, but is the bridge something that plugs into the router or is it more like a wireless repeater?

Any ideas?

[gpo746]

anonymous said:

[redacted]

I don't believe the kindle supports 5ghz ?

[Accelebrate]

Most Sonos components use 2.4GHz, they use their own layer 2 protocol (which is why you can't see the network on your laptop) but standard wifi frequencies and channels. You can change the channel under advanced settings. They use standard IP networking, so you'll have two extra devices on your network, the player and the bridge. There could be some sort of DHCP conflict? I'd maybe set the kindle up with a static IP if changing the Sonos channel doesn't work.

[ccr32]

Accelebrate said:

There could be some sort of DHCP conflict? I'd maybe set the kindle up with a static IP if changing the Sonos channel doesn't work.

This.

[Otispunkmeyer]

Thanks guys

Yeah I got my dad to basically take all the SONOS stuff off line and the Kindle still doesn't work. Like I thought, there'll be something else going on and it'll probably be down to that stupid router virgin give them. No end of trouble with that thing, they'd be better off buying a proper router.

They're coming up at the weekend so I will get her to bring the Kindle and we'll see whats what.

[sgrimshaw]

Have you rebooted the router?

I had a similar problem with my kindle ages ago and there was an ip conflict on my network, rebooting the router sorted it out ... been fine since.

[AlexS]

I had a clash between my Sonos system and the wifi which prevented the Sonos app on the tablet from working. I manually set the bands for both and it worked perfectly after that.

IIRC it is recommended to reboot the router and then turn on the Sonos components first (starting with the bridge) before switching on the other computers and wireless components.

[gpo746]

anonymous said:

[redacted]

The Wi Fi on that device is moderate at best. have proved it time and again by switching it off and doing speed teats via another device connected to it and using that for the wifi.
A Belkin F7d4302 can be bought s/h on e bay for around £15 and wipes the floor up with it.And gives simultaneous Dual band transmission. its short range is better it's long range is significantly better.

[abbotsmike]

The virgin media super hub is anything but super. I blame that! Mine runs in modem only mode, and I get better performance out of my very old Linksys WRT54GL. A friend of mine does the same and gets better wireless performance from a TP-Link nano router!

[gpo746]

abbotsmike said:

The virgin media super hub is anything but super. I blame that! Mine runs in modem only mode, and I get better performance out of my very old Linksys WRT54GL. A friend of mine does the same and gets better wireless performance from a TP-Link nano router!

yes its well documented.
The Super Hub is fine as a modem it's also good as a router as it does have 4 gigabit Ethernet connections so can mean sharing a gigabit Nas to wired devices is fine.
The main thing is to awitch off it's wireless and use something else as a wireless access point.