TVR Parts - service?

[Warwick67]

Parts ordered Monday 10am, confirmed in stock, still not here! Thats my WE plans trashed. If there is anyone from TVR on here who is your courier, a bloody carrier pigeon!?

Crap service = Shame to see the new compny doesnt respect its customers...

[wongthecorrupter]

I do not understand why mail order is so difficult for some companies. My other gripe is they make money out of p and p

[NWTony]

In contrast, I needed a new rod to link the wipers and ordered it between Xmas and New Year urgently as the car was obviously out of use. Guy arranged to post it as couriers weren't working and then refunded the difference between standard postage and what it actually cost. Part arrived the next day exactly as ordered.

So top service for me

[jammy_basturd]

Have you contacted them to find out what the delay is?

[Milky400]

Why are people so quick to slate. As said above, have you contacted them? I would assume not as there is no mention of that in your post

Or have you come straight on here to have a moan?

I suggest instead of posting on here moaning, why not give them a call

[bobfather]

Their on line ordering system was playing up last week, I spotted that it was calculating VAT wrong. I placed an order over the phone late Thursday afternoon, arrived Saturday morning

[Warwick67]

Well, I am having a moan. I gave them the benefit of the doubt hoping the stuff would arrive Saturday. I'll be calling them tomorrow. TVR wasn't exactly famed for its customer service, they have reputation issues from the past to put behind them. Shyte service on something this simple is inexcusable, so I don't really care what they are going to say when I phone them. If there was an issue they had my number they should have called me. That's called Customer Service.....

[bxlbaz]

A simple phone call to them could have helped rather than waiting and stressing yourself and losing your weekend. I hope it gets resolved soon
It could be a courier problem and they wouldn't necessarily be aware of that ?

[m4tti]

Warwick67 said:

Well, I am having a moan. I gave them the benefit of the doubt hoping the stuff would arrive Saturday. I'll be calling them tomorrow. TVR wasn't exactly famed for its customer service, they have reputation issues from the past to put behind them. Shyte service on something this simple is inexcusable, so I don't really care what they are going to say when I phone them. If there was an issue they had my number they should have called me. That's called Customer Service.....

Your post sounds faintly ridiculous. When ordering from TVR parts youd know that everything goes out via courier (UPS) I believe next day, unless the item is that small it doesn't warrant it in which case it goes out via recorded mail.

I know as I've had about 20 deliveries from them in the process of rebuilding an engine. I think every single delivery turned up as specified. So it irks me to hear such waffle when I know that when I've used the team there, they have worked their nuts off to get the parts to me asap, in an effort to keep my project rolling.

Not sure why you wouldn't phone them after one day, as if there is an issue within the courier net work then they may not be aware.

If you think in the whole distance selling process you can sit back detached, then your deluded as your are an active participant in said process.

If you don't like it buy a McLaren GTr or the like... they'll fly their team to you.

Edited by m4tti on Sunday 1st February 12:49

[Number 7]

I'm in agreement with the OP on this one - by checking stock availability and ordering at the start of a week allows plenty of delivery time. If a problem develops (bank card, courier pick-up etc) it's up to the seller to contact the buyer and advise. Nothing the seller can now do to allow the parts to be fitted this weekend. Recounting a negative experience is a worthwhile thing to do. It's not for a buyer to chase around after a supposedly professional company with huge experience.

[TOV!E]

Number 7 said:

I'm in agreement with the OP on this one - by checking stock availability and ordering at the start of a week allows plenty of delivery time. If a problem develops (bank card, courier pick-up etc) it's up to the seller to contact the buyer and advise. Nothing the seller can now do to allow the parts to be fitted this weekend. Recounting a negative experience is a worthwhile thing to do. It's not for a buyer to chase around after a supposedly professional company with huge experience.

Rubbish

[J12KJR]

Find it difficult to believe that when the part hadn't arrived on Thursday you didn't phone to see if there was a problem. Courier may well have picked it up on time and they then won't know there is a problem unless you bother telling them.
Moaning about a company without giving them a chance to sort out said problem is out of order in my book.

[carsy]

I ordered by phone this Friday. Very polite and helpfull. Parts arrived Saturday morning by Royal mail to be signed for.
My only dealings but i was more than happy with service.

As said get on the phone. Probably an IT issue.

[bobfather]

Number 7 said:

I'm in agreement with the OP on this one - by checking stock availability and ordering at the start of a week allows plenty of delivery time. If a problem develops (bank card, courier pick-up etc) it's up to the seller to contact the buyer and advise. Nothing the seller can now do to allow the parts to be fitted this weekend. Recounting a negative experience is a worthwhile thing to do. It's not for a buyer to chase around after a supposedly professional company with huge experience.

That's not how things work. TVR Parts won't receive notification of courier problems. The buyer needs to contact the seller to let them know an issue is occurring, that way the seller learns of the problem and deals with it. The buyer has failed to advise the seller that there is a problem. TVR Parts don't have magic powers, they won't know a problem exists until the buyer informs them

[Number 7]

I have little idea of how couriers operate, but would assume that (in my example) if they failed to collect, the seller would know (or maybe not) and advise the buyer (or maybe not). Don't understand the implication that the buyer can be responsible for the delay in this situation. Maybe I just have unrealistic expectations of businesses generally.

[PGNCerbera]

It's not about having magic powers. The buyer is not responsible for any part of the transaction apart from paying. If the courier is delayed TVR parts should know and let the client know. Simple. It's called service.

They can't just take the money and absolve themselves of all responsibility.

[J12KJR]

Number 7 said:

I have little idea of how couriers operate, but would assume that (in my example) if they failed to collect, the seller would know (or maybe not) and advise the buyer (or maybe not). Don't understand the implication that the buyer can be responsible for the delay in this situation. Maybe I just have unrealistic expectations of businesses generally.

Fine if they have failed to collect but if they have collected the item then the seller will work on the fact that all is well until informed differently.
If you or I send a parcel then we will probably keep an eye on the tracking if available, if you sends lots of parcels every day then that isn't practical and you would rely on the purchaser informing you of a problem which you can then act on.
I wouldn't expect anyone to have a moan about a service until they have given the service provider the opportunity to rectify the situation.
All companies can be great when things are going well it is how they react when there is a problem that makes the difference but if they don't know there is a problem it's difficult to expect them to sort it.
In this instance there is a good chance that a call on Thursday would have had a replacement sent out for Friday or Saturday delivery so not ruining the OPs plans.
Communication is a 2 way thing.

[Milky400]

So I was right, spouting bks on here before actually knowing what the issue is. It really annoys me when people choose to waste time posting on forums without actually having the facts. Speak to the seller and you will have your answer, simple.

Yes TVR were known previously for varying issues, they are trying to relaunch themselves and certain idiots on here are not helpin the cause..

Moan over.

[bobfather]

This is stupid, anyone that has dealings with couriers knows that they don't report their own failure to the seller. It is true that it is the sellers responsibility because they have the contract with the courier. That said the seller can't be at fault if they have no knowledge of the problem. The buyer has a contract with the seller, if he has a problem he needs to take it up with the seller. Badmouthing on PH is an utterly stupid response. PHers can't solve the problem. OP, do the right thing and inform TVR Parts that the item has not arrived, that way something can be done to put this right

[Warwick67]

To finish the story, the original order was made by phone not on line. I phoned yesterday morning, order hadnt been put together, no excuse just not done. To be fair they apologised and said they would post free of charge....