DB9 servicing and service history
Discussion
Dear all, just a coupe of quickies.
1. Can I get a printout of the detailed service history from my "new" DB9, from a dealer or Aston themselves? The book is stamped but I would like to know what indicidual actions comprised this over the last 10 years, like plugs and coils etc. The independant dealer who I bought the car from said he tried but was told it was "priveleged information", would I, as an actual owner, be similarly dismissed?
2. In the same veign, I've been looking at menu service price costs, and they all seem to quote age/mileage combos that end at 70k/7years. My next one will likely be 25k/10 years! Do you just start again after 7 with another "no1" service, or does fixed price servicing end then? It seems odd the factory don't make allowance in the service book after such a short time, do they think everyone is at specialists after this date?
1. Can I get a printout of the detailed service history from my "new" DB9, from a dealer or Aston themselves? The book is stamped but I would like to know what indicidual actions comprised this over the last 10 years, like plugs and coils etc. The independant dealer who I bought the car from said he tried but was told it was "priveleged information", would I, as an actual owner, be similarly dismissed?
2. In the same veign, I've been looking at menu service price costs, and they all seem to quote age/mileage combos that end at 70k/7years. My next one will likely be 25k/10 years! Do you just start again after 7 with another "no1" service, or does fixed price servicing end then? It seems odd the factory don't make allowance in the service book after such a short time, do they think everyone is at specialists after this date?
I was given a printout showing every item of work carried out.
Whether they are supposed to hand out this information, I don't know. I wanted to know about any non-routine work, and that was before a test drive, so the salesman was keen to assist.
I don't know about your second question, but you did mention fixed price servicing. I think that only applies to model year 2012 and onwards cars, so therefore depends on the date if your car. Mine in 2009, and when I commented on the fixed price, the reply seemed to indicate fixed price plus extras, whatever that means. Several people have mentioned haggling a little, before making a service appointment at main dealers.
Yes it sounds like a history printout is something best discussed pre-sale at a franchised dealer!
Mine is an 07. I realise there isn't such a thing as "fixed price" at that age, and should have said "indicative".
I still think the service notes could be more specific as to what happens after year 7 though.
Whilst on the subject, a brake fluid change annually seems very belt and braces. I realise its not a high cost item but all other cars I've owned this has been a 5 yearly thing, maybe 3 yearly tops.
Mine is an 07. I realise there isn't such a thing as "fixed price" at that age, and should have said "indicative".
I still think the service notes could be more specific as to what happens after year 7 though.
Whilst on the subject, a brake fluid change annually seems very belt and braces. I realise its not a high cost item but all other cars I've owned this has been a 5 yearly thing, maybe 3 yearly tops.
Edited by Loose_Cannon on Thursday 23 February 11:18
Has your 9 been serviced by the same dealer or differing dealers/indies during its life???
Most dealers " If THEY REALLY WANT TO " can access pretty much all of your cars life history but some just opt out and use the DPA-BS card so they don't have to which is BS.
AML Gaydon can provide you with EVERYTHING about your car ( They did mine ) for a small fee or if your very lucky for FREE.
If your car has had differing dealers/garages service your car then a call to each can usually get all the info you need. Why folk DONT keep detailed invoices of works done with their cars folder is beyond me TBH as you cannot really in all fairness do anything with it fraud wise.
Good luck in your quest.
Most dealers " If THEY REALLY WANT TO " can access pretty much all of your cars life history but some just opt out and use the DPA-BS card so they don't have to which is BS.
AML Gaydon can provide you with EVERYTHING about your car ( They did mine ) for a small fee or if your very lucky for FREE.
If your car has had differing dealers/garages service your car then a call to each can usually get all the info you need. Why folk DONT keep detailed invoices of works done with their cars folder is beyond me TBH as you cannot really in all fairness do anything with it fraud wise.
Good luck in your quest.
Loose_Cannon said:
Dear all, just a coupe of quickies.
1. Can I get a printout of the detailed service history from my "new" DB9, from a dealer or Aston themselves? The book is stamped but I would like to know what indicidual actions comprised this over the last 10 years, like plugs and coils etc. The independant dealer who I bought the car from said he tried but was told it was "priveleged information", would I, as an actual owner, be similarly dismissed?
2. In the same veign, I've been looking at menu service price costs, and they all seem to quote age/mileage combos that end at 70k/7years. My next one will likely be 25k/10 years! Do you just start again after 7 with another "no1" service, or does fixed price servicing end then? It seems odd the factory don't make allowance in the service book after such a short time, do they think everyone is at specialists after this date?
1. Can I get a printout of the detailed service history from my "new" DB9, from a dealer or Aston themselves? The book is stamped but I would like to know what indicidual actions comprised this over the last 10 years, like plugs and coils etc. The independant dealer who I bought the car from said he tried but was told it was "priveleged information", would I, as an actual owner, be similarly dismissed?
2. In the same veign, I've been looking at menu service price costs, and they all seem to quote age/mileage combos that end at 70k/7years. My next one will likely be 25k/10 years! Do you just start again after 7 with another "no1" service, or does fixed price servicing end then? It seems odd the factory don't make allowance in the service book after such a short time, do they think everyone is at specialists after this date?
Dear LooseC,
This is an interesting one. Similar to you I bought my car from a non AM dealer (although all of its previous services had been carried out by only two AM dealers).
The indie dealer had none of the previous paperwork and gave the usual 'It's all fine it runs like a dream and we'll service it before you get it' blah.
So I insisted on an inspection by a third party (BR) who provided a very comprehensive report, during this time I contacted the two AM dealers that had previously serviced the car, one had just lost the dealership (Hagley) and were unable to provide any details and the other the supplying dealer from new and to its second owner provided me with the original spec sheet and the paperwork from the preparation (extended service) work that they carried out prior to selling it to the second owner. They told me that they could provide this paperwork as they were the customers of their own work but providing a record of work carried out (invoices) by customers would be a breach unless they agreed to let me have copies of these invoices. I did also write (yes a letter) to both of the previous owners telling them that I was now the proud owner of their previous car but I did not ask for invoices (I presume stupidly binned by the indie dealer as they probably thought it wasn't worth keeping), as it happens one emailed me back and I never heard from the original owner - he may have moved house further address that I had for him.
As for fixed price servicing AM Bristol had agreed on a fixed price for me (mine is 11 years old), you just tell them which service you want; but I will be taking it to an independent as I believe I will get better service and it is worth building a relationship with an indie.
I hope this helps,
Sean
This is an interesting one. Similar to you I bought my car from a non AM dealer (although all of its previous services had been carried out by only two AM dealers).
The indie dealer had none of the previous paperwork and gave the usual 'It's all fine it runs like a dream and we'll service it before you get it' blah.
So I insisted on an inspection by a third party (BR) who provided a very comprehensive report, during this time I contacted the two AM dealers that had previously serviced the car, one had just lost the dealership (Hagley) and were unable to provide any details and the other the supplying dealer from new and to its second owner provided me with the original spec sheet and the paperwork from the preparation (extended service) work that they carried out prior to selling it to the second owner. They told me that they could provide this paperwork as they were the customers of their own work but providing a record of work carried out (invoices) by customers would be a breach unless they agreed to let me have copies of these invoices. I did also write (yes a letter) to both of the previous owners telling them that I was now the proud owner of their previous car but I did not ask for invoices (I presume stupidly binned by the indie dealer as they probably thought it wasn't worth keeping), as it happens one emailed me back and I never heard from the original owner - he may have moved house further address that I had for him.
As for fixed price servicing AM Bristol had agreed on a fixed price for me (mine is 11 years old), you just tell them which service you want; but I will be taking it to an independent as I believe I will get better service and it is worth building a relationship with an indie.
I hope this helps,
Sean
@northernmedia,
You're absolutely right. You can (and we should) build relationships with a dealer. My car is 11 years old and I like the fact of having it looked after relatively close by (AM Exeter shut last year), it helps when I can pick up the phone and ask stupid questions and pop it in if it's only just down the road - having said that from where I am they are all a bit of a drive but that's no bad thing.
Maybe I should build a relationship with all of them?
Sean
You're absolutely right. You can (and we should) build relationships with a dealer. My car is 11 years old and I like the fact of having it looked after relatively close by (AM Exeter shut last year), it helps when I can pick up the phone and ask stupid questions and pop it in if it's only just down the road - having said that from where I am they are all a bit of a drive but that's no bad thing.
Maybe I should build a relationship with all of them?
Sean
Rolley eyes? Well when I told my local salesman I wasn't buying their car he went a bit sulky, so I'm not looking forward to going back with requests for info unless its a given!
I'd test driven their best DB9 in my price range, which was very nice but right at the very top of what you would pay for an '07, and they wouldn't budge an inch. A few days later when he called to follow up and I said I'd found one elsewhere it felt like breaking up with a clingy girlfriend, lots of silent pauses! I didn't realise our relationship had gone so far so quickly
Unfortunately a better/cheaper car turned up elsewhere.
Actually credit where it is due everyone there was just fantastic and super friendly. I thought a peasant like myself would be ejected from the premises when I first turned up, but their customer approach beat any independant garage I'd visited. There is "general posh car" specialist in the North East I can't believe is still in business the 30 odd years they have been. On each occasion I've looked at anything I've been ignored or made to feel I've just trodden dog dirt through the showroom. So even though they currently have a Jag that fits my current search perfectly I'll not bother them.
I'd test driven their best DB9 in my price range, which was very nice but right at the very top of what you would pay for an '07, and they wouldn't budge an inch. A few days later when he called to follow up and I said I'd found one elsewhere it felt like breaking up with a clingy girlfriend, lots of silent pauses! I didn't realise our relationship had gone so far so quickly
Unfortunately a better/cheaper car turned up elsewhere.Actually credit where it is due everyone there was just fantastic and super friendly. I thought a peasant like myself would be ejected from the premises when I first turned up, but their customer approach beat any independant garage I'd visited. There is "general posh car" specialist in the North East I can't believe is still in business the 30 odd years they have been. On each occasion I've looked at anything I've been ignored or made to feel I've just trodden dog dirt through the showroom. So even though they currently have a Jag that fits my current search perfectly I'll not bother them.
Edited by Loose_Cannon on Friday 24th February 09:59
Edited by Loose_Cannon on Friday 24th February 10:00
I have a similar question about service history and supporting documentation.
I'm currently in the process of purchasing a "Timeless Approved" Vantage from a reputed dealer, but I don't like the fact that all we have is the service book and associated stamps. No MOTs, no invoices, and the dealer say that they can't provide a print out due to data protection act. Also, they say that Gaydon cannot provide this info so I am curious if others have a contact so I can check on this further.
So my question... is a stamped service book sufficient without invoices, or should I be concerned? I checked the GOV website for the past MOTs and the mileage matches up with the book, so that looks fine. Still, I wanted to get an idea on what work has been done on the car in recent years, as it would be nice to know.
What happens when you come to sell or trade the vehicle, would this be flagged as a concern?
I'm currently in the process of purchasing a "Timeless Approved" Vantage from a reputed dealer, but I don't like the fact that all we have is the service book and associated stamps. No MOTs, no invoices, and the dealer say that they can't provide a print out due to data protection act. Also, they say that Gaydon cannot provide this info so I am curious if others have a contact so I can check on this further.
So my question... is a stamped service book sufficient without invoices, or should I be concerned? I checked the GOV website for the past MOTs and the mileage matches up with the book, so that looks fine. Still, I wanted to get an idea on what work has been done on the car in recent years, as it would be nice to know.
What happens when you come to sell or trade the vehicle, would this be flagged as a concern?
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