Trouble sending Tiscali e-mail ....HELP!

[Kentish]

Can anyone help with this, I have verified all the setting numerous times but still cannot send e-mail. The account is fine as webmail works no problem but Windows Mail and Outlook don't.

"The connection to the server has failed. Subject '', Account: 'pop.tiscali.co.uk', Server: 'smtp.tiscali.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"

Many thanks for any help

[LukeBird]

Have you activated the account to allow Outlook to download mail.
I can't remeber where it is in the tiscali account, but this is the sort of thing you're looking for - cut form my gmail account



ETA Its clickable so you can read it.
In FF right click & view image

Edited by LukeBird on Sunday 25th November 23:16

[Kentish]

Not too sure that is related.

I disable outgoing email scanning in Mcaffee and i still get:-

An unknown error has occurred. Subject '', Account: 'pop.tiscali.co.uk', Server: 'smtp.tiscali.co.uk', Protocol: SMTP, Server Response: '554 Your IP (xx.xxx.xxx.xx) is being blocked because of excessive spam e-mail traffic.', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

I have googled the problem and I'm not alone but there appears to be no info on how it's resolved

[Muntu]

Speak to Tiscali and see if your account really is blocked.

If yes, remove malware/virusses, then let Tiscali know when you have sorted it, and ask them to unblock

If no, have another look at your Macafee, try emailing with it disabled for a brief period.

[Scraggles]

or get a better AV, company has dumped macaffee for being naff and not really working, find nod32 is much better

[Kentish]

So it's unlikely to be a McAfee problem b/c I have the same issue when using my PDA - exactly the same, I can receive e-mail but not send it.

My home workstation is very new, is it likely that I have a virus on it already?

Mcafee says it's all fine a tickity boo.

I never use my PDA for web browsing so unlikely to have a virus too.

I have found quite a few posts on IT forums about this same issue with tiscali and it appears unresolvable as tiscali tech service team don't appear to know the casue.

Time to change my e-mail service provider I guess, looks like there's no other way around this.

[Spydermon]

Kentish I had this problem for ages with my Tiscali mail and Mcafee. I can appreciate your annoyance. I checked the settings a zillion times too.

Now I have zero problems with Tiscali, in fact I wish less spam would get through...!

The problem? It was Mcafee. I was a full-fat paid up member too, loyal for years and all that. Only found out through an aviation forum of all things. I don't know about the PDA, but I had the same problem on my laptop too. IMHO Mcafee and Norton are pants because they take too much control of your PC, and when they (invariably) cock-up you can't find out where the problem is.

I dumped Mcafee and use Avast (and it's free). Ever since not a single problem. But I did stop using Outlook and go back to Outlook Express, and like I said, no more problems. But; if you have problem with penis and breast size, you just need simple pill and strong meds. At least that's what the chap who e-mails me with a different e-mail addy every day says.

Having been though this I sincerely hope you get it sorted; I also had the 'This isn't our problem' from Tiscali, and to be fair, it wasn't, at least in my case anyway.

[chris.mapey]

Silly question - Are you connected via Tiscali?

Tiscali used to drive me mad when I was trying to set up email on my PDA - Tiscali will only let you send email via a Tiscali a/c if you connect to their server via a Tiscali connection.

I got around it using Google Mail to clone my Tiscali a/c from address to enable me to send whilst on the move. (I have now ditched my Tiscali email address, after getting my own domain)

Hope that's of use.

Chris

[Kentish]

Thanks, yes it's worth a try - I'll log into my tiscali acount and then try and send e-mail.

Another questions I'm afraid!

I set up a new Google Mail account and thought I could use tht instead as a POP3/SMTP type account with the settings installed on my Windows Mail account and on my PDA (as I should be able to with Tiscali) but it appears GMail is a webmail facility only, is this correct?

So do I have to connect to the web first and send /receive through a web browser only and can't use a dedicated e-mail application such as Outlook or Windows Mail?

If I'm correct with this then GMail isn't suitable for what I want, therefore can anyone recommend a good ISP where I can do this?

TIA!

K

[LukeBird]

Nope, GMail can be used with Outlook or whatever mail client you're using.
The only time I ever access it as webmail is when I'm not at my PC.
I think thats what you were asking anyway

[Kentish]

LukeBird said:

Nope, GMail can be used with Outlook or whatever mail client you're using.
The only time I ever access it as webmail is when I'm not at my PC.
I think thats what you were asking anyway

Great, so are there any server settings for POP and SMTP I can set up Windows Mail and my PDA with on line anywhere (couldn't find anything on Google Mail pages)?

Thanks,
K

[LukeBird]

If you go to teh settings page you should see something like this-

In the pop up, select your e-mail client and it will give all the needed information to configure

[Kentish]

Thanks Luke; all sorted now!

I have set it up on my PDA and I can send/receive no probs!

I'll set up a new POP mail account for GMail on Windows Mail or Outlook on my desktop at home tonight.

Thanks for your help

[LukeBird]

No problem
One thing, (I overlooked this) if you want to download mail from more than once source, make sure you tell it (the GMail settings) to leave the mail where it is and don't archive or delete. Otherwise if you download it on your PDA and realise you would like to read it in Outlook you won't be able to
Cue endless searching

[Kentish]

Thanks Luke; I had that one sorted but...

I have for the past 3 hours been trying to get the new Gmail account to work with Outlook on my home PC, I have all the correct settings but when I test the system within Outlook it returns an error message:-

o Send test message: unable to send test message. Please verify the E-mail address field.

The email address filed is fine, I receive new email but cannot send any, when trying to send/receive i get this error message:-

o Task 'pop.gmail.com - Sending and Receiving' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I changed the timeout to 5 mins but it made no difference.

I set incoming e-mail to use the same log on credentials as the outgoing and as mentioned, incoming mail is fine. So you'd think that the outgoing would be fine too.

I turned off outbound e-mail scanning in Macfee in case that made any difference. It doesn't!

My PDA is fine, it sends and receives on this same Gmail account but i don't want to be restricted to just a PDA for e-mail.

I'm not connected to the same account via PDA or Gmail webmail whilst trying to send outgoing e-mail, so should be no conflicts there.

I really have no clue now why on earth I'm having this problem. I think it's a coincidence that I couldn't send Tiscali mail either b/c that also had the same prob on my PDA but with Gmail the PDA works fine - maybe I should ditch outlook and go back to windows mail?

Ahh this is driving me nuts

Any ideas?

[Kentish]

I checked this morning and my PDA still sends & receives without any problems at all.

I think it could be a compatibility problem, I'm using Outlook 2002 as part of Office XP on a Vista OS and therefore the Office XP service pack 3 couldn't download - this is supposed to cure the unrecognised email address issue.

Windows Mail was bundled with my PC and should be fine with the Vista OS, so I'll try using that instead of Outlook 2002.

[Spydermon]

Hi Kentish, as I said before I dumped Mcafee and went back to Outlook Express; but I also have a 'work' gmail account running fine, in fact it runs separately to my Tiscali mail a/c's with it's own gmail directories in the O.E window, great.

A quick run down (in Outlook Express) of my settings for the Gmail a/c are:

-> Tools -> Accounts -> Properties (of Gmail a/c)

-> Incoming mail server -> IMAP.

-> Incoming mail -> imap.gmail.com
-> Outgoing mail -> smtp.gmail.com

Most important settings though are:

-> Advanced

-> Outgoing mail SMTP -> 465
-> Incoming mail IMAP -> 993

with each option 'clicked' for 'this server requires a secure connection'.

Mine works perfectly with these options all the time; difference is maybe, I dumped Mcafee.

[Kentish]

Hi;

Many thanks for the info and i can confirm that the only differences there are that I'm using a POP for incoming, not IMAP but incoming is fine.

Would this make a difference to sending mail?

The reason I went for Outlook 2002 on Office XP was because I have Office XP Pro on CD and Gmail didn't list Windows Mail as a supported application.

I'll try changing to IMPA for incoming mail later to see whether it makes any difference and if not I'll set up an account in Windows Mail (but I have no specific settings for that).

I do like McAfee, much better than Norton which I have found to cause all sorts of problems on my laptop. The main annoying fault with Norton was that it kept telling me it had expired even though I had renewed it 6 months before for 2 years. So I want to keep the McAfee if possible.

Edited by Kentish on Tuesday 27th November 09:53

[LukeBird]

Morning,
I had the same problem with mine in Outlook 2007, it was one of the "Advanced" settings and I had changed the wrong one. Might be worth having a quick look at that
I can errr lend you a copy of '07 as well if you'd like.

[Spydermon]

Kentish said:

I do like McAfee, much better than Norton which I have found to cause all sorts of problems on my laptop. The main annoying fault with Norton was that it kept telling me it had expired even though I had renewed it 6 months before for 2 years. So I want to keep the McAfee if possible.

Edited by Kentish on Tuesday 27th November 09:53

I understand that, I felt the same way.....but.....all I can say is that all my problems ended when I got rid of it......sorry. Avast is much better anyway, found loads of stuff Mcafee didn't.

BTW on the Gmail website it says that Gmail needs the IMAP settings in Outlook Express, maybe it's the same for Windows Mail and Outlook? If it does, then those numbers I showed you are important.