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james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
As above - how do I complain about a "number" that I didn't get?

As we was in a bit of a mobile internet blackspot on Sunday at 1545, I called 118 118 (uber reluctantly) to find out the opening times for TK Maxx (don't ask). The (idiot) woman I spoke to asked "you want the opening times of TK Maxx on Sunday in Shorpe"? I said that I did and she said that they'd text them to me.

What I got was this:



As you can see, I replied "Yes" as I thought I was being asked if that was what I wanted - As you can see, I neither got the opening times nor a phone number...

I called 118247 who, at least, told me that they couldn't get me the opening times, but at least gave me the phone number.

I know it's petty, but it's the principle - I've asked for information, been charged for it and didn't get what I paid for. I cannot, however, find out anything that outlines how to and who to complain to about it. Does anyone here know how I might go about complaining as Google and the 118 website show nothing?

JTW

Emsman

6,095 posts

74 months

[news] 
Tuesday 8th December 2009 quote quote all
I suggest this...............


http://www.youtube.com/watch?v=TTvNXtajuws

Edited: NOT safe for work


Edited by Emsman on Tuesday 8th December 10:13

Antony Moxey

1,950 posts

103 months

[news] 
Tuesday 8th December 2009 quote quote all
Doesn't it say at the end of the text 'no charge for this message'?

Edited by Antony Moxey on Tuesday 8th December 10:13

jimothy

5,018 posts

121 months

[news] 
Tuesday 8th December 2009 quote quote all
Phone 118 118 and ask?

obob

4,193 posts

78 months

[news] 
Tuesday 8th December 2009 quote quote all
jimothy said:
Phone 118 118 and ask?
True enough, ring 118118. Make a complaint, they will refund you the amount of the original call plus the amount for the call of the complaint.
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Arese

18,852 posts

71 months

[news] 
Tuesday 8th December 2009 quote quote all
Worst, look-how-cool-my-phone-is post, EVER.

james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
Arese said:
Worst, look-how-cool-my-phone-is post, EVER.
No, that's reserved for those that say "there's an app for that"....

Antony Moxey said:
Doesn't it say at the end of the text 'no charge for this message'?
Yes, but I called 118 118 to start with, so I'd've been charged for that...

bazking69

8,612 posts

74 months

[news] 
Tuesday 8th December 2009 quote quote all
Chalk it down to the service you expected and get on with life?

james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
bazking69 said:
Chalk it down to the service you expected and get on with life?
Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....

911motorsport

6,863 posts

117 months

[news] 
Tuesday 8th December 2009 quote quote all
james_tigerwoods said:




JTW
rofl

james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
Too obvious?


obob

4,193 posts

78 months

[news] 
Tuesday 8th December 2009 quote quote all
james_tigerwoods said:
bazking69 said:
Chalk it down to the service you expected and get on with life?
Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....
FFS, I've already told you what you need to do. Some people just love to moan and be annoyed.

james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
obob said:
james_tigerwoods said:
bazking69 said:
Chalk it down to the service you expected and get on with life?
Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....
FFS, I've already told you what you need to do. Some people just love to moan and be annoyed.
Only sometimes :P

iggletiggle

1,362 posts

69 months

[news] 
Tuesday 8th December 2009 quote quote all
serves you right for wanting to go to TK MAX and for owning an iPhone ...

james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
iggletiggle said:
serves you right for wanting to go to TK MAX and for owning an iPhone ...
How dare you!!

It's not an iPhone

getmecoat

iggletiggle

1,362 posts

69 months

[news] 
Tuesday 8th December 2009 quote quote all
james_tigerwoods said:
iggletiggle said:
serves you right for wanting to go to TK MAX and for owning an iPhone ...
How dare you!!

It's not an iPhone

getmecoat
oh.. my error... then you should've bought an iPhone cos theres probably an app for that wink

SJobson

8,586 posts

148 months

[news] 
Tuesday 8th December 2009 quote quote all
james_tigerwoods said:
How do I complain about "118 118"?
Go on an internet forum related to cars and do it there. HTH smile

Ozone

2,476 posts

71 months

[news] 
Tuesday 8th December 2009 quote quote all
Google 118 500 and then call them and ask for the number for 118 118. hehe

jesusbuiltmycar

2,850 posts

138 months

[news] 
Tuesday 8th December 2009 quote quote all
Do you know how to use google?

118 118 Customer care
http://www.118.com/static_pages/customer-care.html

118 said:
Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department

Telephone:0800 3891 118
Fax:029 2054 8007
Email:customer.care@118118.com

We are open Monday to Friday between 9am to 5pm and have an answerphone available for evenings, weekends and Bank Holidays.

james_tigerwoods

Original Poster:

11,851 posts

81 months

[news] 
Tuesday 8th December 2009 quote quote all
jesusbuiltmycar said:
Do you know how to use google?

118 118 Customer care
http://www.118.com/static_pages/customer-care.html

118 said:
Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department

Telephone:0800 3891 118
Fax:029 2054 8007
Email:customer.care@118118.com

We are open Monday to Friday between 9am to 5pm and have an answerphone available for evenings, weekends and Bank Holidays.
Hmm - I didn't spot that one...
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