have a look chaps, not good at all.
Discussion
The one major different with FChat is there are not many moderators. Rob also has no real problem with people slagging off non-sponsors on the site.
Although this can cause problems, it does allow people to tell the truth as it is... or how they percieve it to be.
Bet Rosso Corsa are a bit p*ssed off!
Although this can cause problems, it does allow people to tell the truth as it is... or how they percieve it to be.
Bet Rosso Corsa are a bit p*ssed off!
Very refreshing to read, none of this no name & shame silliness.
If a trader or service agent is blatantly out of order then he should suffer the consequences, satisfied customers and reccomendations soon come to the fore.
I notice Verdi and other reccomendations from Craig actually offer guidance to potential buyers...surely this adds value to a forum?
If a trader or service agent is blatantly out of order then he should suffer the consequences, satisfied customers and reccomendations soon come to the fore.
I notice Verdi and other reccomendations from Craig actually offer guidance to potential buyers...surely this adds value to a forum?
FourWheelDrift said:How can I put this?
So someone recently joined on there makes 3 posts and can't spell Berlinetta properly 
Unless he's "known" I'd probably put that down to a Troll.
The content of that thread is entirely consistent with what multiple others have told me. It's one of those quirks in life: you only ever get to hear this stuff *after* you've bought a car.
clubsport said:
Very refreshing to read, none of this no name & shame silliness
I understand what you're saying but life just ain't that simple.
I've got involved in disputes between customers and dealers where the (most vocal) customer has accused them of all sorts and I've come to the conclusion that the customer was well out of order. I'm not prepared to play detective, judge and jury in every case which is why I make the simple request that people don't air their grievences on the forums. If you've got a better suggestion then I'm all ears!
PetrolTed said:
Very refreshing to read, none of this no name & shame silliness
I understand what you're saying but life just ain't that simple.
I've got involved in disputes between customers and dealers where the (most vocal) customer has accused them of all sorts and I've come to the conclusion that the customer was well out of order. I'm not prepared to play detective, judge and jury in every case which is why I make the simple request that people don't air their grievences on the forums. If you've got a better suggestion then I'm all ears!
this PH rule seems to work most effectively, most of us are intelligent people and can 'read between the lines' when dissatisfaction is delicately voiced. Yes sometimes customers have a genuine grievance, but folk can have very differing views/ideas on what is reasonable, and those that are capable of voicing there dissatisfaction the loudest are noutouriously(sp) the ones with the wiedest ideas.
If any issue is of concern, then a behind the scenes email is all it takes to find out a few more facts
It's better to have a recommendations section. That way, nobody is aggrieved and if you're not on the list, certain conclusions can be drawn.
However, it's like "holidays uncovered", you can read good and bad reviews about the same place so the more good reviews, the more likely you are to get what you pay for.
However, it's like "holidays uncovered", you can read good and bad reviews about the same place so the more good reviews, the more likely you are to get what you pay for.
This might be a little O/T, however...
I was at a seminar the other week, one for the speakers was a lawyer who specialises in internet law.
A lot of the stuff he talked about was pretty dull but there was a question at the end by the people who run.
www.cambridgenetwork.co.uk.
Their question was, as they edit all the content on their site are they liable for any offence caused by that content?
The answer was yes.
They then changed the question to, would they be liable if the only changes they made were to correct spelling and grammar?
Again the answer was yes.
The lawyer then stated that the only way they could prevent themselves from this liability was to completely unmoderate the content, and in the event that anyone got upset take very swift action to remove the offending item.
It is unfortunate that in these litigious times we cannot speak our minds.
D.
I was at a seminar the other week, one for the speakers was a lawyer who specialises in internet law.
A lot of the stuff he talked about was pretty dull but there was a question at the end by the people who run.
www.cambridgenetwork.co.uk.
Their question was, as they edit all the content on their site are they liable for any offence caused by that content?
The answer was yes.
They then changed the question to, would they be liable if the only changes they made were to correct spelling and grammar?
Again the answer was yes.
The lawyer then stated that the only way they could prevent themselves from this liability was to completely unmoderate the content, and in the event that anyone got upset take very swift action to remove the offending item.
It is unfortunate that in these litigious times we cannot speak our minds.
D.
craigw said:
well the owner of Rosso Corsa just appeared on fchat & he's not a happy man!
Not so much unhappy, just sad that some people resort to lies and posting from non-existent email accounts.
We try to do the best job, run a open and friendly workshop and help our customers however we can, I guess some people don't like the competition!
Richard Lukins
Hi Richard,
I just read that thread on the Dancing Donkey site. If I were you, I'd sue the guy. There's nothing worse than letting this stuff fester, and you'd be able to point to a nice bit of paper with a judge's signature on it to prove that he was making it all up.
Otherwise potential customers are always going to think of you as the guy who drives their cars around like a loony.
James
I just read that thread on the Dancing Donkey site. If I were you, I'd sue the guy. There's nothing worse than letting this stuff fester, and you'd be able to point to a nice bit of paper with a judge's signature on it to prove that he was making it all up.
Otherwise potential customers are always going to think of you as the guy who drives their cars around like a loony.
James
james said:
If I were you, I'd sue the guy. There's nothing worse than letting this stuff fester, and you'd be able to point to a nice bit of paper with a judge's signature on it to prove that he was making it all up.
James
James
If only! Who do I issue against, no valid email, no address, nothing!!
We are a very friendly and open company, we do not litigate against customers, we would only do so if we were being taken for a "bad ride", but if someone wants to openly lie then of course we would defend our reputation, but how can you do this against a ghost?
Cheers
Richard
craigw said:
I expect it leaves a bit of a bad taste for you though Richard..? I'm a little confused as to why a guy who you dont know whould appear and stir up all that sh1t for you with no reason whatsoever..
I repeat:
I guess some people don't like the competition! I have had a few stories relayed, and I guess if any can be proved or evidence recorded then action would follow in the courts, but not likely, as proof is hard to gather when everything is verbal, or from anon email accounts ...
Our plan is to ignore the idiots, deal with our customers, and do the best job we can, people will then either like our service or not, if they don't they'll try somewhere else next time, if they do like our service we hope to look after that customer for life and we'll do everything we can to maintain the relationship.
Simple is best sometimes.
This is the great power of the web - it gets everything out in the open so people can make informed judgements for themselves. People with a common interest can share info regardless of location.
Thinking of the PH Porsche board where I have spent time historically, plenty of people get high praise - an example is JZ Machtech who come in for almost unanimous praise as a reliable customer-focussed independant Porsche specialist. If one isolated post came up from an unknown person slating them it would be treated with a pinch of salt and get lost in the wider scheme of things. On the other hand, even with the no-name-and-shame policy, people seem to be able to get across if a company is less than brilliant, without being too slanderous.
Richard, you seem to be doing the right thing in tackling this head on in an open way. If lots of satisfied customers (particularly ones that are known and respected on the boards) speak out in your defence that guy's negative comment will get lost in the noise. If on the other hand no-one speaks up, that will say something too!
But just participating on the boards is a good start IMO.
Chris
>> Edited by chris_n on Thursday 26th February 14:34
Thinking of the PH Porsche board where I have spent time historically, plenty of people get high praise - an example is JZ Machtech who come in for almost unanimous praise as a reliable customer-focussed independant Porsche specialist. If one isolated post came up from an unknown person slating them it would be treated with a pinch of salt and get lost in the wider scheme of things. On the other hand, even with the no-name-and-shame policy, people seem to be able to get across if a company is less than brilliant, without being too slanderous.
Richard, you seem to be doing the right thing in tackling this head on in an open way. If lots of satisfied customers (particularly ones that are known and respected on the boards) speak out in your defence that guy's negative comment will get lost in the noise. If on the other hand no-one speaks up, that will say something too!
But just participating on the boards is a good start IMO.
Chris
>> Edited by chris_n on Thursday 26th February 14:34
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