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dirkgently

Original Poster:

1,534 posts

111 months

[news] 
Monday 13th September 2010 quote quote all
I am building a conservatoire at my property approximately 3m x 4M
I have already had several quotes, but my wife invited the Everest rep around to give a price.
Against all expectations the rep appeared to be knowledgeable, polite, did not outstay his welcome and the product appeared to be of good quality. The down side was that his price was double that of the cheapest price that I have. Has anyone experience of their product and service? Is it worth the extra?

JustinP1

10,813 posts

110 months

[news] 
Monday 13th September 2010 quote quote all
Your extra money goes towards paying that annoying actor on the adverts who says:

"I bet you didn't think Everest would do that today, did you?"

They get their business from people who phone after that advert and don't get any other quotes.

russ_a

1,595 posts

91 months

[news] 
Monday 13th September 2010 quote quote all
I have been told (don't know if it is true) that there are only 2 or 3 manufactures of the plastics anyway.

razor11

50 posts

129 months

[news] 
Monday 13th September 2010 quote quote all
My 2 pennies worth:

My parents had Everest windows installed. Good products and now 20years old and still looking good (as probably are most other brands). They had Everest back to install an escape window and got talked into a credit agreement worth many more times the window itself. It was resolved, but, I felt a bit exploitative (as well as naive of my parents).

I bought a large conservatory from them. It is now 10 years old and still looks good (glass roof panels, etc.). The final price was about half of the initial estimate.....but a recent house valuation suggests that I could have achieved the same added value at less cost and that there was no premium because I chose Everest.

Technically, the basic design is good as far as I can tell. The product was almost 6-months late versus their original plan (and not due to any changes by me). We also had leak issues around a non-standard fitment (mine required a custom valley gutter). I have a very large file of exchanges with both their local and regional offices on the subject. The final solution was a monetary compromise.

The sales agent was very good. He helped all he could, but I got the impression that he was the guy who secured the sale and then the technical office took over.

Retrospectively, if I were to repeat the exercise, then I would go to a local supplier, potentially pay a lower price for an equivalent product and hopefully be able to solve things more easily/readily. Having said that, I am sure that there are, like my parents, many satisfied customers out there.






razor11

50 posts

129 months

[news] 
Monday 13th September 2010 quote quote all
...oh, and one last thing....tenacious.

Up until very recently, my father recieved frequent calls from Everest trying to sell him more products from their range. I think he made the mistake of inviting them around at some point to discuss roofline products. In our case, it took some very stern discussions to get them to stop calling. Again, I am not sure whether this is an isolated experience.


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The jiffle king

3,322 posts

138 months

[news] 
Monday 13th September 2010 quote quote all
My experience of this company has been poor. I was 22, in my first house and they sent someone round to quote for 1 window.... 3k!! After 1 hour, I told him to leave, the sales patter was not washing and I needed to go to work. I got the window installed for 200GBP
Many years later, I thought I would give them another try for replica sash windows and they sent round a jolly chap. I told him he had an hour as we were going out. He had his tea and after 20 mins slagging off competitors he measured the windows which took another 30 mins. After telling him that he had 10 mins left, he said that he would need to come back.... I told him to give me a price which he did (around 40k)so I showed him the door. He then proceeded to bombard me with calls/texts telling me that I had wasted his time and that my house was no good etc etc etc.

Never again!!!

dirkgently

Original Poster:

1,534 posts

111 months

[news] 
Monday 13th September 2010 quote quote all
Thanks for the replies thumbup

Quietly drops Everest quote in bin

NiceCupOfTea

22,703 posts

131 months

[news] 
Monday 13th September 2010 quote quote all
Their M.O. seems to be to outstay their welcome and drink your tea for hours, slag off the competition, quote an astronomic price, and then amazingly knock off 30% if you sign on the dotted line there and then - and you are so desperate to get them to leave that you do.

My parents are having a conservatory built and it was quite a chore dealing with Everest by all accounts - they are going with a small local firm with a good reputation who have been around a while.
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