Discussion
Had my 2007 V8 Vantage serviced today at a main dealer.
The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
The car is subject of an extended warranty which does not expire until the end of next month.
When I collected the car I was told by a technician that the problem was one of adjustment but that he had not carried this out as the warranty does not cover "adjustments" only replacement of faulty parts etc..
I pointed out that the problem had not manifested itself until he personally had fitted a replacement door catch on the passenger door pillar some months earlier as the original had rusted badly.
This cut no ice. The technician continued that it would cost a furthur hours labour to rectify the fault.
Does anyone else find this disappointing and somewhat bizarre ?
To conclude the only reason I took the car to the main dealer was because of the warranty .
Rick at DMS will certainly have my custom next year even though it's a fair old trek from Plymouth to Derby !
The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
The car is subject of an extended warranty which does not expire until the end of next month.
When I collected the car I was told by a technician that the problem was one of adjustment but that he had not carried this out as the warranty does not cover "adjustments" only replacement of faulty parts etc..
I pointed out that the problem had not manifested itself until he personally had fitted a replacement door catch on the passenger door pillar some months earlier as the original had rusted badly.
This cut no ice. The technician continued that it would cost a furthur hours labour to rectify the fault.
Does anyone else find this disappointing and somewhat bizarre ?
To conclude the only reason I took the car to the main dealer was because of the warranty .
Rick at DMS will certainly have my custom next year even though it's a fair old trek from Plymouth to Derby !
Edited by runner911 on Wednesday 5th January 23:09
Agreed!
I find that there are many stories like this in the Aston world.
For such a high end brand like this some of the customer service really does stink!
So far I have done all my own service work.. it's very easy to carry out the work and although I have not been on any Aston training courses.. I feel somehow more at ease knowing I have done everything myself and won't suffer from any "service drone" problems.
As I am not working to any clock I can take far longer checking everything is in order.
If they worked on the door and created a further fault.. which I see this as,, even though the rectification is a mere adjustment.. the fault is real and was created by them.. they should fix it..
Besides.. big deal, one hour... if I were in his place I'd have offered my own free time out of hours to fix such a simple yet annoying fault..
It's called customer relations!
Very poor choice on the dealerships part.
I find that there are many stories like this in the Aston world.
For such a high end brand like this some of the customer service really does stink!
So far I have done all my own service work.. it's very easy to carry out the work and although I have not been on any Aston training courses.. I feel somehow more at ease knowing I have done everything myself and won't suffer from any "service drone" problems.
As I am not working to any clock I can take far longer checking everything is in order.
If they worked on the door and created a further fault.. which I see this as,, even though the rectification is a mere adjustment.. the fault is real and was created by them.. they should fix it..
Besides.. big deal, one hour... if I were in his place I'd have offered my own free time out of hours to fix such a simple yet annoying fault..
It's called customer relations!
Very poor choice on the dealerships part.
If you pointed it out to them as soon as it occurred some months ago after they completed the previous work I would have thought that you had an undeniable case for them to rectify. If you left it until the service I would think it is less clear. However I am surprised that fixing something mechanical that is not working properly would have been covered by a warranty - it is not a wear and tear item. I would escalate to the dealer management team.
waitesy said:
Bearing this in mind, has anyone experienced having an Indy undertake a service, finding a problem, and then asking the main dealer to rectify under warranty?
Whats the main dealers stance on such practices?
Cheers
Steve
My guess is that because of the block exemption law the Main dealer would have no choice but to honour warranty claims – even if a indi has looked at your car (as long as the indi complies with said law and uses genuine parts or parts at least as good.)Whats the main dealers stance on such practices?
Cheers
Steve
runner911 said:
Had my 2007 V8 Vantage serviced today at a main dealer.
The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
The car is subject of an extended warranty which does not expire until the end of next month.
When I collected the car I was told by a technician that the problem was one of adjustment but that he had not carried this out as the warranty does not cover "adjustments" only replacement of faulty parts etc..
I pointed out that the problem had not manifested itself until he personally had fitted a replacement door catch on the passenger door pillar some months earlier as the original had rusted badly.
This cut no ice. The technician continued that it would cost a furthur hours labour to rectify the fault.
Does anyone else find this disappointing and somewhat bizarre ?
To conclude the only reason I took the car to the main dealer was because of the warranty .
Rick at DMS will certainly have my custom next year even though it's a fair old trek from Plymouth to Derby !
This is nothing short of disgraceful but I am very pleased to see that you intend to take your custom elsewhere.The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
The car is subject of an extended warranty which does not expire until the end of next month.
When I collected the car I was told by a technician that the problem was one of adjustment but that he had not carried this out as the warranty does not cover "adjustments" only replacement of faulty parts etc..
I pointed out that the problem had not manifested itself until he personally had fitted a replacement door catch on the passenger door pillar some months earlier as the original had rusted badly.
This cut no ice. The technician continued that it would cost a furthur hours labour to rectify the fault.
Does anyone else find this disappointing and somewhat bizarre ?
To conclude the only reason I took the car to the main dealer was because of the warranty .
Rick at DMS will certainly have my custom next year even though it's a fair old trek from Plymouth to Derby !
runner911 said:
Had my 2007 V8 Vantage serviced today at a main dealer.
The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
My DB9 has started doing this, bizarrely after having had it serviced at a main dealer. I'll call them tomorrow, but I feel a trip to DMS coming on. The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
Edited by runner911 on Wednesday 5th January 23:09
simonpieman said:
runner911 said:
Had my 2007 V8 Vantage serviced today at a main dealer.
The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
My DB9 has started doing this, bizarrely after having had it serviced at a main dealer. I'll call them tomorrow, but I feel a trip to DMS coming on. The passenger door window was not dropping far enough when opened , occasionally fouling the chrome trim.
Re-setting the windows as per the handbook failed to rectify the fault and I pointed this out to the Service Manager prior to the commencement of the service.
Edited by runner911 on Wednesday 5th January 23:09
Interestingly (and annoyingly), when the battery went flat this latest time, the mirrors folding in when parked option has also stopped working - again.
Really not good enough.
Aston Martin Assist (AA)were indeed able to reset the window - Interestingly, this time they did not do it by using a computer, but by removing/replacing a couple of fuses under the passenger footwell.
They were not able to reset the folding wing mirrors stating it is an AM only task.
They were not able to reset the folding wing mirrors stating it is an AM only task.
andyxxx said:
Aston Martin Assist (AA)were indeed able to reset the window - Interestingly, this time they did not do it by using a computer, but by removing/replacing a couple of fuses under the passenger footwell.
They were not able to reset the folding wing mirrors stating it is an AM only task.
What they have done is remove fuse 82 and fuse 83 which supply power to the door modules and then reinserted, this will reboot them, if the fault reappears the modules may require re flashing, if you are visiting your dealer to get the auto powerfold option enabled i would ask them to make sure the door modules have the latest softwareThey were not able to reset the folding wing mirrors stating it is an AM only task.
[quote=andyxxx]Aston Martin Assist (AA)were indeed able to reset the window - Interestingly, this time they did not do it by using a computer, but by removing/replacing a couple of fuses under the passenger footwell.
quote]
My AM dealer told me AM assist cannot do the window reset and that they would need to take a look at it. So off it goes again, back to the dealer on Thursday.
quote]
My AM dealer told me AM assist cannot do the window reset and that they would need to take a look at it. So off it goes again, back to the dealer on Thursday.
simonpieman said:
andyxxx said:
Aston Martin Assist (AA)were indeed able to reset the window - Interestingly, this time they did not do it by using a computer, but by removing/replacing a couple of fuses under the passenger footwell.
quote]
My AM dealer told me AM assist cannot do the window reset and that they would need to take a look at it. So off it goes again, back to the dealer on Thursday.
Car just been dropped off by dealer. "All adjusted and sorted". So I pointed out that the passenger window is still fouling the chrome. Extraordinary.quote]
My AM dealer told me AM assist cannot do the window reset and that they would need to take a look at it. So off it goes again, back to the dealer on Thursday.
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