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anybody claimed on RAC Warranty..?

anybody claimed on RAC Warranty..?

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Discussion

BJT

Original Poster:

2,222 posts

153 months

Thursday 24th March 2011
quotequote all
I will be calling the RAC in the morning as I missed them today but was thinking there could be some experience on here..?

I have the RAC Gold Warranty that came with my car when I purchased it last month.
I have a central locking fault now. I was going to rip in to the door and find the fault but remembered the warranty.

I think from reading the small print I have to do the following:
Call an approved garage (National Service Network), get them to diagnose the fault.
Call the RAC (warranty provider) and get their permission.
Get the garage to call the RAC
Then they will (if approved) fix the fault.

It also says: won't pay for diagnostics.....

Any experience...?

blank

2,469 posts

94 months

Thursday 24th March 2011
quotequote all
I'll be interested to see how you get on.

Mine is up for renewal from buying the car a year ago but have never claimed. About £230 for a year which seems good value if needed.

BJT

Original Poster:

2,222 posts

153 months

Thursday 24th March 2011
quotequote all
I will report back after my call tomorrow.....

PigFilth

3,343 posts

107 months

Thursday 24th March 2011
quotequote all
Had it on my A6 - rightly or wrongly, it didn't seem to cover the one thing that went wrong with the car - the dual mass flywheel, which broke up.

I would rather put the annual fee to one side and use it as a fund for repairs.

nottyash

4,471 posts

101 months

Thursday 24th March 2011
quotequote all
In 2001 I bought a new Jap import Honda Prelude 2.2 SI. It developed a 4WS problem, so I took it to Honda in portmouth. At first they were reluctant to work on it as it was an import as thier "computer may not talk to it2 However it did, they diagnosed the fault to a speed sensor on the gearbox, changed it and billed RAC for £350 plus labour.

I drove it off the forecourt and the 4WS light came on again. The Honda garage had it for a further 2 weeks and asked me to collect the car as they had "exhausted thier testing methods,it maybe a new ECU at £2300)

I took the car to a local BOSCH agent who found a loose wire on the speed sensor scotch cliped to the back of the speedo when the car came to the uk to change KMH to MPH.

I contaced Honda UK and stated thier mechanics were monkeys who cant fault find, and RAC telling them Honda charged them for parts the car never needed.

I got no where.

IMO warrantys are not worth it.
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BJT

Original Poster:

2,222 posts

153 months

Friday 25th March 2011
quotequote all
I also would not normally bother with a Warranty..

I have booked the E46 in with a local garage.
RAC say that they will pay up to £40 p/h labour. The garage need to diagnose the fault, call the RAC and then they will advise if it is covered.
If it is covered, they pay all costs.
If it is not covered - I gat the bill...

We will see...

Carrot

6,028 posts

108 months

Friday 25th March 2011
quotequote all
Used them for a corsa with HGF

They recommended a Nationwide chain of Autocentres that massively overcharged for the work (causing me to go way over the £500 excess) and totally bodged the job.

Ultimately they paid to put it right at another garage, but the hassle was not worth it really.

If you have to use them - DO NOT use any of their recommended chain garages. You will end up paying towards the warranty, but it will be worth it in the long run.

BJT

Original Poster:

2,222 posts

153 months

Friday 25th March 2011
quotequote all
Carrot said:
Used them for a corsa with HGF

They recommended a Nationwide chain of Autocentres that massively overcharged for the work (causing me to go way over the £500 excess) and totally bodged the job.

Ultimately they paid to put it right at another garage, but the hassle was not worth it really.

If you have to use them - DO NOT use any of their recommended chain garages. You will end up paying towards the warranty, but it will be worth it in the long run.
They said I can use any VAT registered garage. I'm using a local BMW one.

Carrot

6,028 posts

108 months

Friday 25th March 2011
quotequote all
BJT said:
Carrot said:
Used them for a corsa with HGF

They recommended a Nationwide chain of Autocentres that massively overcharged for the work (causing me to go way over the £500 excess) and totally bodged the job.

Ultimately they paid to put it right at another garage, but the hassle was not worth it really.

If you have to use them - DO NOT use any of their recommended chain garages. You will end up paying towards the warranty, but it will be worth it in the long run.
They said I can use any VAT registered garage. I'm using a local BMW one.
Spot on thumbup

BJT

Original Poster:

2,222 posts

153 months

Wednesday 6th April 2011
quotequote all
Turns out it was just dirty and sticking. The BMW guy couldn't find a fault.
Warranty people therefore were not interested and I paid £45

Kiltox

10,812 posts

64 months

Wednesday 6th April 2011
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"not covered Sir, sorry. "

Default response of used car warranty people.

4433allanr

2 posts

39 months

Monday 4th March 2013
quotequote all
Not wishing to buck the trend but I bought a 2008 Mini from the Car Shop in Swindon, £700 for a three year warranty, after a few months the thermostat housing split leaving my wife stranded and got car towed to a garage locally, straight forward repair, I paid about £250 and was reimbursed pretty quickly by TWG or RAC as they are sometimes called. I was actually quite impressed. That was about a year and a half ago, about 10,000 miles late and the car has broken down again, large clouds of black smoke and engine management light on, I have contacted TWG this morning to tell them what happened and that the car is at the same repairer, I will keep you updated as to what happens!!!

4433allanr

2 posts

39 months

Friday 22nd March 2013
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Unfortunately TWG or the RAC were completely useless! The front page of the warranty policy states, 'ALL MECHANICAL COMPONENTS COVERED'. However as many of you will have guessed the small print goes on to state that certain components are not covered. They seem to be working on a very different meaning of the word ALL. An exhaust valve on cylinder 3 was the culprit, this is specifically NOT covered, after spending time on the phone with a lady from TWG (the company hiding behind the RAC brand name), she took great pleasure in telling me that this was not included in their version of ALL.

Please never buy one of these policies, I should have put the money into a savings account for such an eventuality.

If you Google gen2 mini burnt exhaust valve you will see it is pretty common but neither Mini, BMW or Peugeot will admit there is a design flaw.

The really sad thing is that it is a very good car, brilliant to drive and very safe, just hopelessly let down by the Achilles heel, that Peugeot engine.

In summary never trust the RAC or TWG or Mini,,,rant over!!! Does anyone want to buy a Mini???

Andehh

2,706 posts

112 months

Friday 22nd March 2013
quotequote all
Thanks for the update! smile

BullyB

Original Poster:

2,222 posts

153 months

Friday 22nd March 2013
quotequote all
Yer, my RAC Warranty came with the car from the dealer but I wouldn't pay for it myself.

clewsey

42 posts

17 months

Friday 26th February
quotequote all
Don't bother buying one from very recent experience of the RAC. I speak from bitter recent experience with a Gold policy. Not worth the paper.....

Save your money and budget for repairs instead would be my advice.




SPECIALIST CAR DEALER

1 posts

3 months

Friday 4th March
quotequote all
HI PISTONHEADS HERE IS THE INSIDE TRACK AND TRUTH ON THE SUPPOSED RAC WARRANTIES FROM A DEALER WITH OVER THREE DECADES IN THE TRADE.
YOU ARE NOT BUYING OR BEING GIVEN A WARRANTY BY THE RAC WE ALL KNOW AS A HOUSEHOLD NAME ! BUT BY A COMPANY CALLED TWG SERVICES WHO SELL THE WARRANTIES USING THE RAC'S ESTABLISHED NAME TO GIVE THE PRODUCT CREDIBILITY.
AS AN RAC BUYSURE APPROVED DEALER THE BUSINESS MODEL IS GOOD AND SHOULD GIVE USED CAR CUSTOMERS CONFIDENCE AS THE WARRANTIES COMPLIANCE REQUIREMENTS ARE STRINGENT WITH ALL CARS ON THE APPROVED SCHEME HAVING TO BE PREPARED TO AN RAC STANDARD WITH COMPLETED PAPERWORK AVAILABLE FOR THE INSPECTORS TO VIEW WITHOUT NOTICE. THE DEALERS ARE CHARGED EXTRA TO BE ON THIS SCHEME.
ALL CARS MUST HAVE CURRENT MOT,SERVICED AND PREPARED TO A HIGH STANDARD.
NOW FOR THE SAD TRUTH !
WE WERE A BUYSURE APPROVED DEALER SUPPLYING OUR VALUED CUSTOMERS AT COST PRICE RAC WARRANTIES FOR APPROXIMATELY 18 MONTHS, WE SPENT OVER £50,000 ON THESE WARRANTIES AND TO OUR KNOWLEDGE HAD VERY FEW CLAIMS.
THE CLAIMS PROCESS IS NOT EASY FOR THE CUSTOMER NOR INDEPENDENT REPAIRERS, AS THE WARRANTY COMPANY WILL TRY TO AVOID PAYING OUT AT ALL COSTS AND MAKE THE PROCEDURE VERY DIFFICULT,RESULTING IN MANY WORKSHOPS REFUSING TO CARRY OUT ANY WORK ON BEHALF OF THE RAC.
WE HAVE SPENT THE LAST SIX MONTHS TRYING TO OBTAIN A LIST OF WARRANTY CLAIMS FROM THEM SO WE COULD MONITOR THE SERVICE THEY ARE SUPPOSED TO BE GIVING TO OUR CUSTOMERS, THIS HAS NOT BEEN FORTHCOMING WITH ENDLESS EXCUSES FROM THEM. LIKEWISE WE WERE OFFERED PAYMENT FOR TWO GOODWILL CLAIMS WHICH WE BELIEVE WERE GENUINE CLAIMS ANYWAY AMOUNTING TO OVER £1000.00!!! PROMISED BUT STILL NOT RECEIVED OVER EIGHT MONTHS LATER AND AFTER OURSELVES REIMBURSING THE CUSTOMERS.
IN SHORT AFTER BEING STRUNG ALONG, LIED TO AND MISLEAD BY THIS COMPANY WE HAD NO OPTION BUT TO CLOSE OUR ACCOUNT WITH TWG SERVICES. AFTER FIVE WEEKS THEY HAVE NOT EVEN BOTHERED TO CONTACT US,APOLOGISE OR TRIED TO APPEASE THE SITUATION.
I AM SURE WE ARE NOT THE ONLY DEALERSHIP TO HAVE BEEN TREATED THIS WAY BY WHAT SHOULD HAVE BEEN A REPUTABLE COMPANY.
IT WILL NOT BE LONG BEFORE THE RAC REALISE THAT THEIR NAME IS BEING DRAGGED DOWN BY THIS COMPANY AND HOPEFULLY PULL THE PLUG ON THEM !!!!


court

1,245 posts

122 months

Friday 4th March
quotequote all
Hello? Could you speak up?