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What do I get when I place an advert on PistonHeads??


Advertising a car or Motorbike


When advertising a car or Motorbike you will be able to add up to Twelve photos and can write an unlimited amount of text. All adverts are charged at £11.99 and for this you will be able to advertise your car to four million potential buyers, making PistonHeads the best value place to advertise your vehicle.

Advertising Big Stuff and other items



To advertise in any section other than the used car section, please click the yellow link just above the VRM box on the sell your car page. The link says "I want to sell something else" and from here you can select the relevant category.

A standard advert is free. For this you’ll get up to three photographs and no restrictions on the length of your description. Placing a standard ad will mean that your advert will be live before the eyes of up to 4 million potential buyers, but be aware that these adverts will be placed behind premium listings

A premium advert always appears before the standard adverts in the search listings, regardless of how the user filters the search (by price, distance etc). A premium advert always gets priority - a huge benefit in a crowded market - and you can upload up to nine photographs, six more than on a standard advert.

All adverts on PistonHeads run for up to 30 days, after which they can be relisted if necessary.

How do I submit an advert?

Private advertisers


If you're new to the PH Classifieds, go to our Classifieds page and click "Register for Classifieds" which can be found in the top right hand corner of the screen. You'll be asked to upload photos and for payment (where applicable) during the process. It's all self-explanatory.

If you've advertised with us before, log in by going to the classifieds page and selecting "log in to classifieds".

How long do adverts last?


All adverts on PistonHeads run for up to 30 days, after which they can be relisted if necessary. Relisting a car advert will be charged at £11.99. Relisting Premium adverts in other categories may cost up to £11.99.

When will my advert appear?


As soon as we have approved it, normally within an hour. However, some adverts are manually approved and this can make the process a little longer, especially during weekends and out of office hours.


How do I edit my advert or photographs ?


To edit your advert please visit the classifieds home page. Once there, log into your account. Here you will find all the tools you need to amend your advert once live.

To edit your photographs log into your classifieds account (see above) and click the link for Edit Photgraphs. We recommend that you upload images one at a time as this can make the upload process run more smoothly if your internet connection isn't super speedy!

Traders


If you're a motor trader, you can log in by visiting our classifieds page by using either your dealership name (if you have one agreed with our sales team) or your email address.


Where is my advert?


Please check which catgeory you've put your advert into, sometimes our VRM box may not have selected the most appropriate one for you. To check which category your advert is in, go to your advert management section and click edit advert then go to Step 5 - Preview. If you think your advert is in the wrong section, please get in touch and we will move it across for you as it is not something you can do yourself.

Standard adverts


Our classified system features two levels of advert: standard adverts and premium adverts.

Premium adverts are placed at the top of the listings, whereas a standard advert will appear below both premium and trade adverts.

If you have submitted a standard advert and cannot find it, but it is showing as live in your advert management centre, then it will be on the site but is probably quite a few pages back, especially in a busy category containing lots of premium adverts.

Standard adverts are best found using the filter tool located at the top of each gallery. Here you will be able refine your search to look for private adverts only. In addition you can filter by price, model or area and this can cut results from a few hundred to a more manageable amount.

You will note that a filter option is also located within a grey bar at the top of each category. This does not offer the same level of refinement and merely re-orders the list rather than filtering to a desired level. Standard adverts continue to appear below Premium regardless of the search option chosen.

If you find that your standard advert is lower in the search results than you would like, you can choose to upgrade to a premium advert at any time. This will raise your advert on the results page and will also give you the option of adding a further six images.


I still can't find it!


It can take up to an hour for our servers to update once you submit an advert, so if you have only just posted your advert then check back later and it should have appeared.

Awaiting approval


If your advert hasn’t appeared within an hour, log into your ‘Manage My Ads’ section to check that the advert is live. If the status of your advert reads ‘Awaiting Approval’ rather than ‘Live’ it could mean that your advert is being dealt with by a member of the PH team.
This is not something to worry about, but it could mean a slight delay in making your advert live - sometimes as long as one working day. You will be notified by e-mail as soon as the advert has been approved.

Email bouncing


Occasionally, e-mails sent by PistonHeads can be rejected by the e-mail provider. Normally this occurs when the spam filter blocks them from entering your inbox, so please ensure you change your settings to allow e-mails from @pistonheads.com.

E-mails can also bounce because the inbox is full; it may sound obvious but it’s worth checking as this may be the cause of your problem.

Please ensure there are no problems with your e-mail before reactivating your advert, as this may stop replies from potential buyers reaching you.

How do I upload pictures?

When creating an advert you will be taken to the ‘upload photos’ screen. To start uploading please ensure that your chosen images are saved to your computer as we are unable to take images from sites such as Flickr. Depending on your choice of advert, you will be able to upload up to either three or twelve images, but we do recommend uploading images individually as that can result in a smoother upload process.

If you are using Internet Explorer to create your advert, please make sure that you are using the most up to date version of the software. For all other browsers, you will need to click "add photo 1" - wait till the image uploads in front of you before continuing. Please do not select all photos at once and click continue, your photos will not upload. You need to be able to see your photos before you continue to the next step.

Ooops, an error has occurred

Problems when submitting your advert


When placing your advert, you may get an oops error when you press continue between Step 1- Write your ad, and Step 2 - Contact preferences. This is because something in your account details has not been completed, usually a postcode or a phone number. To check this, click your name in the top right hand corner of the classifieds page when logged in.

If you see the message "please do not use HTML coding or swear words, links or email addresses" this means you have either put one of the banned words in your description, or attempted to copy and paste it from another site. Whilst we know it can save time to copy and paste, it will leave coding in your advert which may prevent you from editing in the future.

Problems adding pictures


  • We have introduced a new larger file size limit for our photographs, your images can now be up to 5MB, however if your photo is as large as 5MB it may be worth you uploading them one at a time to prevent your browser from stalling.
  • Should you find it difficult to take images that are the correct size, consider choosing a lower resolution or image size using the settings on your camera.

Try this


Most images can be uploaded to the site with no problems, but some files cause errors for no immediately obvious reason. Read the following tips for getting photos onto your advert.


Try submitting just one picture at a time (rather than all at once).

If you find that the uploading wheel is spinning for more than a minute or so, it may be that your photos are too large in dimensions, please try and resize them to around 800x600.

If when you click add photo 1, the box does not pop up, try using another browser such as Google Chrome. Alternativly, you can update your current browser, disabling the pop up blocker too.

Turn down your camera settings


Choosing a lower resolution/size setting on your camera is a good way to get the files to a more usable size. The minimum setting on most digital cameras (even the latest smartphones) is perfectly adequate for the pictures that'll go on your ad, and should help you avoid any errors. Again, there is no benefit to using larger images as we automatically resize them.

Other options


If you don't want to resize your images, there are a couple of options to sidestep the problem. First, you can try sending one image at a time, to avoid exceeding the set time limit. The other option is to try again at a less busy time of day, as this will allow your images to transmit a little bit faster, which can sometimes let images that were struggling at peak times scrape through.

I can't log in

E-mail address not recognised


Since the launch of the new classifieds page we have introduced a universal log in. If you are a forum user who in the past used to sign into your members & classifieds account with the same email address, your log in will now be your forum username. For old classified members who are not registered on the PistonHeads forum, you should use your email address to log in with.

It's asking for a login name


Our site has two login areas: one for forum members and one for classified adverts. The classified login can be found HERE then clicking log into classifieds.

Why is my card being declined?


When paying, please ensure your card is registered to the same address as your PistonHeads account. To edit your PistonHeads account details, log in on the classified page as normal, then click your name in the top right hand corner. Once your details have been updated, you can try the payment again. Once your payment has been taken sucessfully and you've received an email receipt from Worldpay, you can swap your details back to show the correct location fo the car if it differs.

Also, please ensure you enter the CVC code on the back of your card. Whilst it's not mandatory for all payments made via WorldPay, to pay with us you have to enter it for your card to be accepted.

Editing problems

I've edited my advert, but it hasn't changed


Our classifieds can take up to an hour to update, so any changes you make will not appear instantly on the site.

What does 'you can only make a few changes' mean?


This is a standard message which appears whenever you try to edit a live advert. Most things can still be changed on a live advert, including the price, description and pictures, but please note that it is not possible to change the advert category.

The price I entered has disappeared


Make sure you don't use any special characters or decimals when entering a price within an advert – as an example write 25000 not £25,000. Also be aware that we do not accept phrases like 'ONO' or 'OVNO'. Comments like this should be written within the advert description.

How do I relist my advert?


To relist your advert, you must first wait for it to expire (30 days after it was posted). At this time you will be offered the option to resubmit within the advert management. We regret that it is not possible to relist adverts as new before this time.

I've uploaded new pictures, but I still see my old ones!


New pictures can take a few minutes to circulate through the site, so you may see your older pictures for a short while as our servers update them. If it takes over an hour, try clearing your browser's cache to make sure you're seeing the most up-to-date version of the site.

PhoneSafe problems


If you find you PhoneSafe number is not working or is going through to its default setting (the speaking clock) it can be reset.

To reset it and get a new Phonesafe number, simply complete the following steps:

1) Log in to your classifieds account and select "edit contact preferences"
2) Untick the Phonesafe box
3) Scroll to the bottom of the page and click continue.
4)When the page reloads, scroll back to the Phonesafe box and tick it
5) Scroll to the bottom of the page and click 'Save and return to management centre'

This will reassign you a new Phonesafe number in about an hours time.

Other questions

If you have another question take a look in the rest of our Website Feedback forum and if you can't see the answer, feel free to post a question and we will get back to you as soon as possible. Alternatively, see the Contact Us page for details on how to ask us a question directly.