Travel Destinations Porsche curves

[Mark_S1000RR_2010]

Becks2702 said:

Have you had the actual ferry confirmation or just their confirmation? With all this rubbish we are worried we’ll turn up at Portsmouth and they’ll say booking doesn’t exist

Just their confirmation. Ah.
I think a call to Brittany Ferries is a good idea.

[Northcote67]

check your details. Although I requested Wed 12th June 8am crossing from Portsmouth (so I can watch Wed evening qualifying) and also paid TD the early arrival fee, they have booked me on the Thursday morning ferry. It's pretty poor compared to how they were before being taken over.

[Becks2702]

Northcote67 said:

check your details. Although I requested Wed 12th June 8am crossing from Portsmouth (so I can watch Wed evening qualifying) and also paid TD the early arrival fee, they have booked me on the Thursday morning ferry. It's pretty poor compared to how they were before being taken over.

Spoke to Brittany ferries via chat they confirmed the crossing times are correct and no cabin :-(
Still waiting for TD to advise what my “crossing extras” of £200 are for though
A bike rack if you book direct is £10 each way

Hope they have refunded you for your early arrival then?

It’s an absolute sh*t show now.
Let’s just hope when we actually get there the organisation is better?

[Northcote67]

I'm going to spek to them this morning, according to the Brittany Ferries web site there is still availability for the Wednesday ferry so I am expecting TD to move my booking, worst case I will ask them to move me to Le Shuttle as I am determined to arrive Wednesday.

[Becks2702]

Northcote67 said:

I'm going to spek to them this morning, according to the Brittany Ferries web site there is still availability for the Wednesday ferry so I am expecting TD to move my booking, worst case I will ask them to move me to Le Shuttle as I am determined to arrive Wednesday.

Hope they don’t charge you extra to change your booking after all the messing around
When I questioned why I didn’t have a cabin they said you can move to a crossing with a cabin but will cost you £150 amendment fee ;-)

[Ben Jk]

What is even more frustrating is this is all avoidable with proper organisation and communication. It's really not hard to get right.

[FredericRobinson]

I know you shouldn’t put down to malice things that can be explained by incompetence and all that, but the errors this company keep making all seem to involve extra money going in their direction

[Becks2702]

Ben Jk said:

What is even more frustrating is this is all avoidable with proper organisation and communication. It's really not hard to get right.

100% true
Communication has been diabolical considering they are now supposed to be a larger company

[24lemons]

I have checked with Brittany Ferries and fortunately we are booked on the crossings. Unfortunately they didn’t not book cabins as requested and we will have to slum it on normal seats for the outbound crossing.

Something has gone very wrong with Travel Destinations this year and my custom will be elsewhere next year.

[Becks2702]

24lemons said:

I have checked with Brittany Ferries and fortunately we are booked on the crossings. Unfortunately they didn’t not book cabins as requested and we will have to slum it on normal seats for the outbound crossing.

Something has gone very wrong with Travel Destinations this year and my custom will be elsewhere next year.

Same as us!
So frustrating as we like the campsite at Porsche curves and they have the monopoly on that!

[MrC986]

It'll be interesting to see what you all have to say after you've given the TD representatives an idea of how badly organised they appear to be when you're stood on-site after a couple of cool beers - I'm sorry but it's not a cheap weekend away & they need to understand how wrong they've got it this year by the sounds of it.

[Becks2702]

MrC986 said:

It'll be interesting to see what you all have to say after you've given the TD representatives an idea of how badly organised they appear to be when you're stood on-site after a couple of cool beers - I'm sorry but it's not a cheap weekend away & they need to understand how wrong they've got it this year by the sounds of it.

They won’t even be anywhere near Le Mans will they?
It’s not like the old firm who were present at the track for the weekend. This lot sub it out to a firm to run for them?
Its got progressively worse since they took it over, this is by far the worst year.
I just hope the campsite is run better than than the booking team. Not holding out much hope to be truthful!

[Ben Jk]

Once we are there it’s not the time to be raising the complaint. As Becks said the key TD people haven’t been noticeably present last few years as it’s all outsourced. Have to say in 2022 the onsite people were great.

I will be following up on return however about the whole situation. Hopefully nothing additional crops up at the event!

[Monkeybrain1234]

The campsite crew at Porsche Curves last year were okay but not brilliant. Almost a little rude sometimes. Sure they ran out of beer at one point. One shower block was freezing cold for first day. Considering the amount paid I would expect a better level of service.

Still it’s a safe campsite with a great view at any time of the week. For convenience of seeing the track action it is perfect.

Sounds like there booking process is all messed up this year (we are not going this year unfortunately)

Good luck to you all

[MrC986]

I feel for all those who’ve had a less than satisfactory service in this thread - you’re paying a premium for private camping & definitely not getting a premium service by the looks of it. I’m glad purely by chance I’ve only used PH’s travel partner in the 10 yrs I’ve been going & we always have an overnight ferry & cabins & a well run operator.

[24lemons]

I’ve had a fairly disinterested sounding reply following my complaint. Along the lines of it’s not our fault the ferry company didn’t give us what we asked for, followed up with a slightly patronising “if you struggled with our booking system you could always give us a ring”

I can’t be bothered anymore. I have my tickets and I have my crossing. I’ve booked a hotel in caen for the night after the race and I’ll find someone else to book with next year.

[Mark_S1000RR_2010]

I’ve been a fairly harsh critic of TD from right back on page 1 of this thread, and at times I’ve wondered if I’ve been too demanding or harsh on them, but I think the replies almost all demonstrate that they have 1. got far too many details wrong on people’s bookings, 2. Sought payment in order to make right those errors and 3. Tried to foist hidden charges.

I’m going this year because I paid my deposit and had no other option, but it’s going to be a cold day in hell before I book with TD again.

[Becks2702]

Mark_S1000RR_2010 said:

I’ve been a fairly harsh critic of TD from right back on page 1 of this thread, and at times I’ve wondered if I’ve been too demanding or harsh on them, but I think the replies almost all demonstrate that they have 1. got far too many details wrong on people’s bookings, 2. Sought payment in order to make right those errors and 3. Tried to foist hidden charges.

I’m going this year because I paid my deposit and had no other option, but it’s going to be a cold day in hell before I book with TD again.

With the money we have paid I think we have every right to be demanding.
We could probably have an all inclusive beach holiday.

We like the private site and the bank so quite limited on who we can book with next year but TD certainly won’t be getting our money next year

[FredericRobinson]

I was only ever a campsite and entry ticket purchaser with them, rather than a full package, 20 years of great service with the previous owners, but I gave up on them last year, and would never go back, and if this thread is anything to go by they’ve got much worse.

[Monkeybrain1234]

The campsite crew at Porsche Curves last year were okay but not brilliant. Almost a little rude sometimes. Sure they ran out of beer at one point. One shower block was freezing cold for first day. Considering the amount paid I would expect a better level of service.

Still it’s a safe campsite with a great view at any time of the week. For convenience of seeing the track action it is perfect.

Sounds like there booking process is all messed up this year (we are not going this year unfortunately)

Good luck to you all