Octopus energy company. Anyone use 'em?
Discussion
Has anyone used Octopus to install an EV charge point and how long did it take to get the installation and be given the date?
I'm asking as you have to pay upfront and I paid over a week ago. I called them up requesting an installation date and they said within 8 weeks. They refused to give me a date at this point.
My concern is that they don't advertise that you will have to wait a number of weeks for an installation or book you in straightaway with a future date.
I'm interested in the experience of others before I phone and ask for a refund.
I'm asking as you have to pay upfront and I paid over a week ago. I called them up requesting an installation date and they said within 8 weeks. They refused to give me a date at this point.
My concern is that they don't advertise that you will have to wait a number of weeks for an installation or book you in straightaway with a future date.
I'm interested in the experience of others before I phone and ask for a refund.
Speed 3 said:
https://www.reuters.com/business/energy/octopus-en...
Quite some feat for one of the disruptor entrants.
Phenomenal business. A mate worked there for a while and was able to invest and buy some equity…..great investment ! Quite some feat for one of the disruptor entrants.
Anastie said:
Has anyone used Octopus to install an EV charge point and how long did it take to get the installation and be given the date?
I'm asking as you have to pay upfront and I paid over a week ago. I called them up requesting an installation date and they said within 8 weeks. They refused to give me a date at this point.
My concern is that they don't advertise that you will have to wait a number of weeks for an installation or book you in straightaway with a future date.
I'm interested in the experience of others before I phone and ask for a refund.
We used them.I'm asking as you have to pay upfront and I paid over a week ago. I called them up requesting an installation date and they said within 8 weeks. They refused to give me a date at this point.
My concern is that they don't advertise that you will have to wait a number of weeks for an installation or book you in straightaway with a future date.
I'm interested in the experience of others before I phone and ask for a refund.
We weren't in a hurry as we had plenty of time before the car arrived. They were a few hundred cheaper than an 'independent' quoted.
Checking my emails: we paid mid October ('23), they contacted us end of December ('23) to book an installation towards the end of Jan ('24).
I imagine lead times change according to the area you're in and the level of demand.
If you need certainty and are in a hurry they're probably not for you.
Anastie said:
Has anyone used Octopus to install an EV charge point and how long did it take to get the installation and be given the date?
I'm asking as you have to pay upfront and I paid over a week ago. I called them up requesting an installation date and they said within 8 weeks. They refused to give me a date at this point.
My concern is that they don't advertise that you will have to wait a number of weeks for an installation or book you in straightaway with a future date.
I'm interested in the experience of others before I phone and ask for a refund.
I paid for mine on 6th March and it was installed on the 14th March. I'm asking as you have to pay upfront and I paid over a week ago. I called them up requesting an installation date and they said within 8 weeks. They refused to give me a date at this point.
My concern is that they don't advertise that you will have to wait a number of weeks for an installation or book you in straightaway with a future date.
I'm interested in the experience of others before I phone and ask for a refund.
MrJuice said:
tracker prices seems to be edging ever close to the capped rates
there's still a decent gap but the best days seem to be behind us
Agile if you can avoid the 4pm to 7pm peak costs.there's still a decent gap but the best days seem to be behind us
So far for April 327kWh has cost me £25 unit cost on Agile, but that would have been £44 on Tracker, or even £63 on Intelligent - 8p/kWh is not bad (and that is without solar, battery, or any of that shenanigans).
Anyone know if you can pay for the energy you use rather than by direct debit in advance?
In November I was able to reduce my direct debit to £20 a month to start running down the huge balance they like to award themselves. I paid in 20, used 90, balance was reduced by 70 each month.
This time of year I pay 20, use 50, balance reduced by 30 each time. So I have 2 months+ in reserve for upcoming summer months
My balance now 82 quid and they have automatically put my DD up to 60+ with dire warnings. It won’t let me reduce it below 46. But I don’t want to start filling their coffers back up
Any advice for anyone that’s done similar?
In November I was able to reduce my direct debit to £20 a month to start running down the huge balance they like to award themselves. I paid in 20, used 90, balance was reduced by 70 each month.
This time of year I pay 20, use 50, balance reduced by 30 each time. So I have 2 months+ in reserve for upcoming summer months
My balance now 82 quid and they have automatically put my DD up to 60+ with dire warnings. It won’t let me reduce it below 46. But I don’t want to start filling their coffers back up
Any advice for anyone that’s done similar?
Now the UK's largest electricity supplier - 22% market share after 8 years
https://www.energylivenews.com/2024/04/30/octopus-...
Don't remember British Gas ever giving me free coffee. Well done Octopus! Don't screw it up
https://www.energylivenews.com/2024/04/30/octopus-...
Don't remember British Gas ever giving me free coffee. Well done Octopus! Don't screw it up
CoolHands said:
Anyone know if you can pay for the energy you use rather than by direct debit in advance?
In November I was able to reduce my direct debit to £20 a month to start running down the huge balance they like to award themselves. I paid in 20, used 90, balance was reduced by 70 each month.
This time of year I pay 20, use 50, balance reduced by 30 each time. So I have 2 months+ in reserve for upcoming summer months
My balance now 82 quid and they have automatically put my DD up to 60+ with dire warnings. It won’t let me reduce it below 46. But I don’t want to start filling their coffers back up
Any advice for anyone that’s done similar?
You contact them and ask to be put on a variable direct debit.In November I was able to reduce my direct debit to £20 a month to start running down the huge balance they like to award themselves. I paid in 20, used 90, balance was reduced by 70 each month.
This time of year I pay 20, use 50, balance reduced by 30 each time. So I have 2 months+ in reserve for upcoming summer months
My balance now 82 quid and they have automatically put my DD up to 60+ with dire warnings. It won’t let me reduce it below 46. But I don’t want to start filling their coffers back up
Any advice for anyone that’s done similar?
Then you only pay for the energy that you get charged for on the bill whilst also paying by direct debit.
CoolHands said:
Anyone know if you can pay for the energy you use rather than by direct debit in advance?
In November I was able to reduce my direct debit to £20 a month to start running down the huge balance they like to award themselves. I paid in 20, used 90, balance was reduced by 70 each month.
This time of year I pay 20, use 50, balance reduced by 30 each time. So I have 2 months+ in reserve for upcoming summer months
My balance now 82 quid and they have automatically put my DD up to 60+ with dire warnings. It won’t let me reduce it below 46. But I don’t want to start filling their coffers back up
Any advice for anyone that’s done similar?
Just be mindful that sometimes smart meter billing is sporadic at best. You could go 3 months without an electricity bill, easily.In November I was able to reduce my direct debit to £20 a month to start running down the huge balance they like to award themselves. I paid in 20, used 90, balance was reduced by 70 each month.
This time of year I pay 20, use 50, balance reduced by 30 each time. So I have 2 months+ in reserve for upcoming summer months
My balance now 82 quid and they have automatically put my DD up to 60+ with dire warnings. It won’t let me reduce it below 46. But I don’t want to start filling their coffers back up
Any advice for anyone that’s done similar?
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