EGO mower - any idea what to do when it is broken?
Discussion
Was quite happy with my EGO but after only one season it has stopped working.
Done about 3 cuts this year but I now just get orange light when I try to start it. Battery works in my blower fine so don't think it is that. Tried everything else suggested on a google search and have reinstalled blades but I get nothing.
EGO customer service is baffling. Lots of info on its website about its long warranty but no link to actually make a warranty claim. I did eventually find a form to fill in and entered my details but have heard nothing in 5 days and there was no confirmation email either.
Meanwhile the grass is growing.
Done about 3 cuts this year but I now just get orange light when I try to start it. Battery works in my blower fine so don't think it is that. Tried everything else suggested on a google search and have reinstalled blades but I get nothing.
EGO customer service is baffling. Lots of info on its website about its long warranty but no link to actually make a warranty claim. I did eventually find a form to fill in and entered my details but have heard nothing in 5 days and there was no confirmation email either.
Meanwhile the grass is growing.
ferret50 said:
Orange light means it's overloading, is the cutter deck clean?
Will the blade spin freely?
I have taken the blade off and put it back on again. Nothing is obstructing it at all and it spins fine.Will the blade spin freely?
I have a mulcher blade fitted but that has been there since a week after buying it.
biggiles said:
Depending upon how old it is and how enthusiastic you are - when I had a similar problem with a Makita cordless mower, I opened it up and found a single loose connection. Swiftly fixed. It was a very simple device.
Only a year old.Used less than 20 times in total I would guess. The unit looks pretty closed box and I would be concerned about invalidating the warranty by tinkering around.
AyBee said:
I bought mine from a dealer so I'd take mine there. I also would expect them to know what's wrong with it so might be worth finding your local dealer and going from there?
I regret not buying it from a local dealer. This is something I would usually do so I cannot remember why I did not on this occasion. If I get no joy from Ego then that will be my next port of call yes.
zbc said:
Indeed. Maybe new electronic mowers have a No Mow May time-based access restriction built in
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