Cashpoint did not pay out but still charged my account!

[Mill Wheel]

Deva Link said:

simoid said:

This.

Various reports of it on the news today.

..but it worked OK the second time he tried it.

AIUI, the device sits over the front of the machine.
It diverts the cash into a receptacle to one side. When that is full it needs to be emptied.
To allay suspicion, some divert the money slowly enough that a second transaction will be partially or completely successful.

Most of these devices are powered by the innards out of mobile phones with a convenient camera to record the pin as you type it, the ability to transmit the information they gather and a long battery life.

Cash point machines are becoming more and more vulnerable, and to those who are involved in perpetrating these scams, a business worth investing a great deal of money in. The moulded fronts that they use are very often factory made and of excellent quality, and becoming harder to differentiate from the real thing.
Even machines within banks foyers have been targeted!

[_rubinho_]

Sure it wasn't a fruit machine, not an ATM?

[catso]

Snowboy said:

I worked in a bank as a teenager.

We did have access to the machine.
But, we did not have the authority to remove anything from the machine.
All we could do was fill it up – and even then there needed to be two people doing it as witnesses.

From a bank clerk POV we would have no idea whether it was your money – whether you had just seen it happen to someone else and were trying you luck – whether it was just a lie.

If we did open it then it would take two staff, the machine would have to be turning off so no other customer could use it.
When the money was removed it would need to be entered into the computer to make sure the money/computer balanced at the end of the day.

It's just not possible to put that much effort in for such a trivial problem.

I once tried to withdraw cash from the cashpoint at my bank which refused to serve me, saying I had entered the wrong PIN. I tried a couple more times until it confiscated my card.

I went in to the bank to complain and they told me that they couldn't do anything until the bank closed, I told them that wasn't good enough and made rather a large fuss about it until eventually someone went to the machine and got my card back for me.

Only to find I had indeed used the correct PIN but with the wrong card...

[GC8]

The bank branch that I mentioned did have access to their internal ATM, they simply fobbed me off: for which I received a written apology later. My girlfriend was the assistant manager of a local branch and she worked on their ATM every morning: it isnt uncommon.