I want to take legal action — PCP Finance

I want to take legal action — PCP Finance

Author
Discussion

fatboy b

9,492 posts

215 months

Wednesday 19th April 2017
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Car over 6 months old. You screwed I'm afraid. Been there with VW on our Golf. Offered £1000 as compo.

MuZiZZle

680 posts

189 months

Thursday 20th April 2017
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valiant said:
Nothing wrong with Fiat apart from a few blinkered views from the seventies. Had a number of them and they were no problem.

There's seemingly millions of the things on the road - are they all ticking time bombs? I don't think so.

Op has a Friday afternoon car coupled with a hopeless dealer - never a good combination and one that can affect any manufacturer.
I like this Friday afternoon car thing, like they have a scheduled job that runs on a database to alter all of the torque settings for the lads on the line, so they unwittingly make terrible cars

liner33

10,640 posts

201 months

Thursday 20th April 2017
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You dont have to let the pcp run you can ask for a settlement figure from the finance company.

Looking at the list of faults whilst frustrating it looks like nothing major has gone wrong.

mikeveal

4,557 posts

249 months

Thursday 20th April 2017
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P4D said:
Can anyone give me any advice on what I can do to resolve this legally. I'd be over the moon if I could hand the car back in and call it quits, but I don't think that's ever going to happen!
To reject the car you would have to prove that it is not of merchantable quality. That will be a toughie, however if it's spent more time in at the dealer than it has with you you might stand a chance.

What ever you chose to do, you have purchased the car on credit, which means the Consumer Credit act applies. Your finance company are jointly and severably liable. Google the term if you're not familiar.

P4D

Original Poster:

250 posts

97 months

Thursday 20th April 2017
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oceanview said:
Never mind PCP- I think the problem is F.i.a.t .

Stay away from rubbish in future!!
100% will. Learnt a huge lesson here.

P4D

Original Poster:

250 posts

97 months

Thursday 20th April 2017
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mikeveal said:
To reject the car you would have to prove that it is not of merchantable quality. That will be a toughie, however if it's spent more time in at the dealer than it has with you you might stand a chance.

What ever you chose to do, you have purchased the car on credit, which means the Consumer Credit act applies. Your finance company are jointly and severably liable. Google the term if you're not familiar.
A friend of mine was in a similar situation but with Mini. He mentioned the consumer credit act and in the end they refunded all of his monthly payments, took the car back and called it quits.

papa3

1,407 posts

186 months

Thursday 20th April 2017
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P4D said:
A friend of mine was in a similar situation but with Mini. He mentioned the consumer credit act and in the end they refunded all of his monthly payments, took the car back and called it quits.
Not for faulty lights and a squeak they didn't.

P4D

Original Poster:

250 posts

97 months

Thursday 20th April 2017
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papa3 said:
Not for faulty lights and a squeak they didn't.
If you read the thread before you comment, I'll think you'll find my car has more than a squeak and faulty lights. Idiot.

Helicopter123

8,831 posts

155 months

Thursday 20th April 2017
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P4D said:
Hello all. I'm not sure which category to post this in so apologies if it's in the wrong place.

Anyway...

I bought an Abarth 500 on a PCP deal back in August 2015. I've had nothing but problems with it and the dealer is useless.

I've had it 20 months and this is what work has been carried out on it:

- Rear lights replaced x2
- Front lights replaced
- DRL rewired
- Whole aerial including mast etc has been replaced
- Steering column altered
- Exhaust sealed
- Top mount squeaking x3 - They still haven't resolved this as they claim they can't hear the sound.
- Centre caps replaced as some of the clips were broken

And today, the mount has started making a grinding noise. It's been booked in yet again to be looked at and replaced. My dealer is saying it might not come under warranty which I don't quite understand? It's been in three times before its gotten this bad so surely it's their fault for not noticing it early on?

To be truthfully honest, it's causing me so much stress. I travel 20 miles to get to the dealer and when I go to pick it up, it's never fixed either. I have to get my father to take time off work to pick me up from the dealer as they will not provide me a courtesy car, I have to take time off uni to get there and it's also adding irrelevant miles onto my car and I'm also contracted to 8k pa . I'm paying over £200 a month for a car which quite frankly has never been in an acceptable condition.

Can anyone give me any advice on what I can do to resolve this legally. I'd be over the moon if I could hand the car back in and call it quits, but I don't think that's ever going to happen!

Cheers,

Patrick
OP,

Nothing to stop you selling the car and settling the finance at any stage. If the car is worth more than the debt, you will have some equity to move onto the next car. If not, then you will be out of pocket.

P4D

Original Poster:

250 posts

97 months

Thursday 20th April 2017
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Helicopter123 said:
OP,

Nothing to stop you selling the car and settling the finance at any stage. If the car is worth more than the debt, you will have some equity to move onto the next car. If not, then you will be out of pocket.
At this point i'll be out of pocket by about £4000. Being a student, this isn't an option for me i'm afraid.

berlintaxi

8,535 posts

172 months

Friday 21st April 2017
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P4D said:
papa3 said:
Not for faulty lights and a squeak they didn't.
If you read the thread before you comment, I'll think you'll find my car has more than a squeak and faulty lights. Idiot.
Reading the list in your post is hardly much more, inconvenient issues, but hardly the end of the world.

papa3

1,407 posts

186 months

Friday 21st April 2017
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P4D said:
If you read the thread before you comment, I'll think you'll find my car has more than a squeak and faulty lights. Idiot.

From OP
- Rear lights replaced x2 Fixed
- Front lights replaced Fixed
- DRL rewired Fixed
- Whole aerial including mast etc has been replaced Fixed
- Steering column altered Fixed
- Exhaust sealed Fixed
- Top mount squeaking x3 - They still haven't resolved this as they claim they can't hear the sound. Grinding/squeaking
- Centre caps replaced as some of the clips were broken Fixed
Sorry, you're right, the lights have been fixed. They certainly didn't refund his agreement for a squeak.

From the list above you have had a series of niggles, which the dealer has fixed under warranty and perhaps a small rodent living in your engine bay.

P4D

Original Poster:

250 posts

97 months

Friday 21st April 2017
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papa3 said:
Sorry, you're right, the lights have been fixed. They certainly didn't refund his agreement for a squeak.

From the list above you have had a series of niggles, which the dealer has fixed under warranty and perhaps a small rodent living in your engine bay.
Right. A brand new car should not have to visit the dealer that many times surely. Being a student I cannot afford to take time off uni and my parents can't afford to take time off work just to help me get my car from the dealership.

I can almost guarantee if you was in my situation, you'd be saying the exact same things. So before you jump to conclusions and stating it's a "series of niggles", put yourself in my shoes for a second. Saying that, you're probably some stuck up snob.

P4D

Original Poster:

250 posts

97 months

Friday 21st April 2017
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berlintaxi said:
Reading the list in your post is hardly much more, inconvenient issues, but hardly the end of the world.
Probably isn't the end of the world, you're right. However when it's constantly breaking and needing to go in for warranty replacements, that's when it's annoying as it's not just a simple visit to the dealer.

P4D

Original Poster:

250 posts

97 months

Friday 21st April 2017
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papa3 said:
They certainly didn't refund his agreement for a squeak.
I can assure you he didn't have as many problems as mine. I think the worst of his problems was a rattle in the door cards. You love jumping to conclusions bless you.

papa3

1,407 posts

186 months

Friday 21st April 2017
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P4D said:
I can assure you he didn't have as many problems as mine. I think the worst of his problems was a rattle in the door cards. You love jumping to conclusions bless you.
They didn't refund his agreement for a rattle. They won't refund yours for a squeak.

P4D

Original Poster:

250 posts

97 months

Friday 21st April 2017
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papa3 said:
They didn't refund his agreement for a rattle. They won't refund yours for a squeak.
Okay, you keep telling yourself that

hornetrider

63,161 posts

204 months

Friday 21st April 2017
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P4D said:
At this point i'll be out of pocket by about £4000. Being a student, this isn't an option for me i'm afraid.
I hate to be that guy - but my mind boggles. You're a student but running round in a PCP'd brand new Abarth at over 200pcm? And yet you can't afford to simply sell it because you're in over your head with the finance?

When I was a student I had a £1500 Metro. There's no PCP on those.

P4D

Original Poster:

250 posts

97 months

Friday 21st April 2017
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hornetrider said:
I hate to be that guy - but my mind boggles. You're a student but running round in a PCP'd brand new Abarth at over 200pcm? And yet you can't afford to simply sell it because you're in over your head with the finance?

When I was a student I had a £1500 Metro. There's no PCP on those.
I have worked part time from leaving school, so clearly I've saved a little bit of money which has allowed me to afford one on PCP. My settlement is just over £11.5k and my cars worth about £7k - £8k, so no, I can't "afford to simply sell it".

hornetrider

63,161 posts

204 months

Friday 21st April 2017
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P4D said:
My settlement is just over £11.5k and my cars worth about £7k - £8k
Is an 18 month old Abarth really only worth 7k? How much was it new?