Rejecting a new car after 2 years, fault present all this
Discussion
Why are people fixating on the length of time the OP has had the car?
The system did not work from day one but was told it would be fixed and numerous phones which should pair up also don't work and it has been the manufacturers dithering and incompetence that has led to the 2 years!
P.S. The problem is that if you want to reject it you will have to give them the car back and go through the legal system fighting a manufacturer for the next few years without a car!
Sell it and move on life's to short!
The system did not work from day one but was told it would be fixed and numerous phones which should pair up also don't work and it has been the manufacturers dithering and incompetence that has led to the 2 years!
P.S. The problem is that if you want to reject it you will have to give them the car back and go through the legal system fighting a manufacturer for the next few years without a car!
Sell it and move on life's to short!
Granfondo said:
Why are people fixating on the length of time the OP has had the car?
The system did not work from day one but was told it would be fixed and numerous phones which should pair up also don't work and it has been the manufacturers dithering and incompetence that has led to the 2 years!
P.S. The problem is that if you want to reject it you will have to give them the car back and go through the legal system fighting a manufacturer for the next few years without a car!
Sell it and move on life's to short!
Indeed. The system did not work from day one but was told it would be fixed and numerous phones which should pair up also don't work and it has been the manufacturers dithering and incompetence that has led to the 2 years!
P.S. The problem is that if you want to reject it you will have to give them the car back and go through the legal system fighting a manufacturer for the next few years without a car!
Sell it and move on life's to short!
2 years use does not indicate complete acceptance if every month you are complaining about it and asking for case updates.
Its really become a matter of principle. If it were my car I would just pay for the accessory to be fitted.
However the purchaser paid for a car with integrated navigation and should be supplied one. The manufacturer could fit the accessory system probably at a cost to them of a couple hundred, but has chosen not to.
Some Gump said:
2 years?
Are you the sort of punter that eats pretty much the whole meal then refuses to pay for it?
The meal was delivered to his table and it wasn't what he ordered, he complained and the chef said he would fix the problem and he sat there waiting until the restaurant closed and the meal still wasn't correct! Are you the sort of punter that eats pretty much the whole meal then refuses to pay for it?
HTH.
Granfondo said:
The meal was delivered to his table and it wasn't what he ordered, he complained and the chef said he would fix the problem and he sat there waiting until the restaurant closed and the meal still wasn't correct!
HTH.
If the car is still at delivery mileage, you're right.HTH.
I suspect not though.
Also, OP is talking in both the 1st and 3rd person. IMO probable loon.
Monkeylegend said:
What would you expect to get from the manufacturer if they did allow you to reject?
You have had 2 years use and 2 years depreciation, you surely can't be expecting to get back what you paid or near that?
Or are you?
I dunno. I once had a TV that the hdmi input broke on after 2 years. The tuner still worked.You have had 2 years use and 2 years depreciation, you surely can't be expecting to get back what you paid or near that?
Or are you?
The supplier sent me a new TV.
Is the law different because of the cost of a car vs the cost of a TV?
Or because it worked for 2 years and then broke, rather than not working from the start?
was8v said:
I dunno. I once had a TV that the hdmi input broke on after 2 years. The tuner still worked.
The supplier sent me a new TV.
Is the law different because of the cost of a car vs the cost of a TV?
Is the difference Primary function? The cars primary function is to allow you to drive from a to b? The TV is to watch something from various inputs.The supplier sent me a new TV.
Is the law different because of the cost of a car vs the cost of a TV?
Some Gump said:
If the car is still at delivery mileage, you're right.
I suspect not though.
Also, OP is talking in both the 1st and 3rd person. IMO probable loon.
I took the car for the service as the purchaser was too ill to take it, thats how I got embroiled in taking up the case.I suspect not though.
Also, OP is talking in both the 1st and 3rd person. IMO probable loon.
Yes, I agree I am a loon for taking it up.
the car has maybe 7000 miles on it.
Edited by was8v on Tuesday 11th July 22:53
Vaud said:
Is the difference Primary function? The cars primary function is to allow you to drive from a to b? The TV is to watch something from various inputs.
Well I bought the TV to watch TV not a blu ray player. They still fixed it.In this case when the purchaser bought the car, a primary deciding factor that swung it to that car was the amazing navigation provided by google maps via smartphone. To them it is a major safety feature - allowing them to concentrate on driving rather than navigating. And it had to be integrated, nobody likes trailing wires or worrying if the stick on unit will get nicked.
So yes the navigation is a primary function of the car to them.
was8v said:
Three from the list have been tried. Two by the dealer.
None worked.
How are the phones connected to the car?None worked.
My 2017 Ford has integrated nav/phone as part of the Sync 3 system, which also supports Android Auto.
I loaded the Android Auto app on my Samsung phone but could't get it to work, even though the phone works perfectly in handsfree mode via bluetooth.
I finally found out that the phone needs to be connected to the car via USB cable for the Android Auto to work, which it now does with no problems.
I presume that you've tried a direct cable connection, to rule out this possibility?
I'm just gonna assume it's a Golf you're on about. I agree that it's a b
h that you can't connect your phone to your ICE system, you're maybe owed the cost of the option by the manufacturer as a "good will gesture", but after 2 years you seriously think the car should go back? If the electric windows didn't work then I could understand you considering something further, but your phone doesn't connect to your sat nav, tough st. The most you really need from this is maybe the cost of the system (if you specced it) refunded, you're insane to think you can return the car this far in, I think you're just trying to play the field a little bit to get something much bigger from a small problem. Get over it and move on.
h that you can't connect your phone to your ICE system, you're maybe owed the cost of the option by the manufacturer as a "good will gesture", but after 2 years you seriously think the car should go back? If the electric windows didn't work then I could understand you considering something further, but your phone doesn't connect to your sat nav, tough st. The most you really need from this is maybe the cost of the system (if you specced it) refunded, you're insane to think you can return the car this far in, I think you're just trying to play the field a little bit to get something much bigger from a small problem. Get over it and move on.DaGuv said:
Get an iPhone, that will work.
No iPhone is on the compatibility list.It's not me that's trying to connect the phones, it's the manufacturer's own trained technicians.
It's the very absence of a key feature that was a major selling point (integrated nav) that is the problem.
Yes the cost paid for the option back would be ok. The purchaser specifically paid extra for a higher trim level to get this feature.
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