£714 - How much??

Author
Discussion

Vaud

50,448 posts

155 months

Friday 11th August 2017
quotequote all
Alucidnation said:
Can you post a picture of the invoice?

Would be interesting to see the cost breakdown.
^^^ This.

Post a redacted invoice.

NDA

21,572 posts

225 months

Friday 11th August 2017
quotequote all
Some years ago I put £500 into a Post Office savings account in one payment. I used to get statements occasionally - and then a couple of years back they wrote to me saying that as the account was unused they were closing the account. Despite letters from me, I can get no answer from the PO. They've effectively nicked my £500 and I can't seem to find a way to get it back.

anonymous-user

54 months

Friday 11th August 2017
quotequote all
James_B said:
threespires said:
My building society want me to prove I am who I say I am.
They already have copies of my passport and other docs.
They ask me to go to a solicitor with my passport.
Why a solicitor & not my local building society branch is beyond me.
I go to solicitor with my passport and other docs to prove that I am me.
They write to the building society & confirm that they've seen my passport and I am me.
Cost £714..
You may have missed HSBC being fined $1,900,000,000 recently for not being diligent enough in their anti money laundering checks.

Financial institutions, not being staffed by morons, noticed this, and have responded.

HSBC were not trying to facilitate financial crime, they were trying quite hard to stop it, but they were found to be not quite diligent enough, he centre the nearly two billion dollar.

Two billion dollars. Two thousand million dollars.

That's the sort of penalty that makes everyone decide to just tighten things up a bit.

Yes, it's annoying to have to prove your identity, but not half as annoying as a fine with the word billion in it.
He's not moaning about proving his identity, he's moaning about the ridiculous cost to something so basic. No need to be so supercilious.

Red Devil

13,060 posts

208 months

Friday 11th August 2017
quotequote all
CraigyMc said:
James_B said:
You may have missed HSBC being fined $1,900,000,000 recently for not being diligent enough in their anti money laundering checks.

Financial institutions, not being staffed by morons, noticed this, and have responded.

HSBC were not trying to facilitate financial crime, they were trying quite hard to stop it, but they were found to be not quite diligent enough, he centre the nearly two billion dollar.

Two billion dollars. Two thousand million dollars.

That's the sort of penalty that makes everyone decide to just tighten things up a bit.

Yes, it's annoying to have to prove your identity, but not half as annoying as a fine with the word billion in it.
They were fined $1.92bn for failing to vet $670bn and you think the fine is big?

They could have had a fine ten times bigger and it'd still have been good business.
That was way back in 2012. So how come the OP's building society is only now getting all het up, especially when it already has copies of his identity docs on file? As for a charge of £714, that's an utter p*** take.

Could this be another of those summer holiday wind-up threads?

stewjohnst

2,442 posts

161 months

Friday 11th August 2017
quotequote all
The Mad Monk said:
Well.

That can't possibly be your own fault, can it?
Are you suggesting the world shouldn't revolve around me?

How very dare you!

spin

Nezquick

1,461 posts

126 months

Friday 11th August 2017
quotequote all
Tam1 said:
I'd have found another building society / bank at that stage.....
This

And, why did you not simply go into a solicitors office and get them to simply witness your signature and check your passport to verify who you are? £12 last time I checked.

You're either lying or insane.

Stormfly1985

2,699 posts

166 months

Friday 11th August 2017
quotequote all
James_B said:
HSBC were not trying to facilitate financial crime, they were trying quite hard to stop it , but they were found to be not quite diligent enough, he centre the nearly two billion dollar.
If you knew how much of a basket case HSBC's AML systems and controls were (and still are), you wouldn't have made a statement like that. They aren't the only bank though.

Pica-Pica

13,773 posts

84 months

Friday 11th August 2017
quotequote all
NDA said:
Some years ago I put £500 into a Post Office savings account in one payment. I used to get statements occasionally - and then a couple of years back they wrote to me saying that as the account was unused they were closing the account. Despite letters from me, I can get no answer from the PO. They've effectively nicked my £500 and I can't seem to find a way to get it back.
When we sold our house, we had this 'anti-money' laundering thing. I don't remember big solicitor bills though.

PurpleMoonlight

22,362 posts

157 months

Friday 11th August 2017
quotequote all
NDA said:
Some years ago I put £500 into a Post Office savings account in one payment. I used to get statements occasionally - and then a couple of years back they wrote to me saying that as the account was unused they were closing the account. Despite letters from me, I can get no answer from the PO. They've effectively nicked my £500 and I can't seem to find a way to get it back.
Financial Ombudsman

Seesure

1,187 posts

239 months

Friday 11th August 2017
quotequote all
I paid £30 for proof of id from a local solicitor for a new mortgage in January and I thought that was extortionate...

£714 I'd not even tell them to jog on.... I'd be long gone...

jimbobs

433 posts

256 months

Friday 11th August 2017
quotequote all
You absolutely should be able to take it into a branch. The key thing is that a staff member should be able to see the original document. We only ask for certified copies when the customer can't get to a branch for some reason.

Even then, we don't require a solicitor to do it - can be doctors, other banks etc.

Kick up a stink with the building society - they are being overly obstructive in my opinion.

Dan_M5

615 posts

143 months

Friday 11th August 2017
quotequote all
Or go to the post office and have the same thing done for £10 which is a legal form of ID checking

surveyor_101

5,069 posts

179 months

Friday 11th August 2017
quotequote all
As suggested its less than £100 to write a letter like that.

I got a barrister to review a commercial construction contract on a 6 figure claim and provide a counsels opinion for £2k which was several days work.

We can get a solicitor to write to a main contractor with our hole case for £200-300.

Using that info I got a 6 figure payment from a well known construction company.

£714 for one letter is a joke!

I recently change my account with HSBC to a better one after 3 years with them. They then made me drive to the nearest branch in my lunch time and provide proof of who I was! After 3 years banking with them!

Swervin_Mervin

4,445 posts

238 months

Friday 11th August 2017
quotequote all
And there was me moaning 2 days ago about potentially having to pay the Post Office £10.50 to use their certification service eek

Similar scenario - BS that we have a mortgage with wanting me to prove who I am, and can't do that via the mortgage details as their investment and savings arms aren't linked. But I can use a mortgage statement as a supporting ID document...

W124Bob

1,745 posts

175 months

Friday 11th August 2017
quotequote all
NDA said:
Some years ago I put £500 into a Post Office savings account in one payment. I used to get statements occasionally - and then a couple of years back they wrote to me saying that as the account was unused they were closing the account. Despite letters from me, I can get no answer from the PO. They've effectively nicked my £500 and I can't seem to find a way to get it back.
If you have sufficient prove, could you start a small claim via the courts. Love to see the PO on "The Bailiffs Are Coming"

R11ysf

1,936 posts

182 months

Friday 11th August 2017
quotequote all
Sorry this just sounds like BS or at least something you can challenge to get back.

You can get your passport or identity verified by any public notary or commissioner for Oaths (which includes notaries) and when I had to do 2 documents last year the set fee was £5 per document http://www.commissionerofoaths.co.uk/page4.htm

Even if you take London Corporate city levels of charging at a ludicrous £1,000 per hour for their top PARTNER this is still indicating it took three quarters of an hour of their time for a letter which would be billed at no more than 15 mins tops. Even £71.40 and it would seem overcharged so please post the invoice and also ask the lawyers for a breakdown of their costs.

SantaBarbara

3,244 posts

108 months

Friday 11th August 2017
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IT is called Proof of Life testing

cuprabob

14,602 posts

214 months

Friday 11th August 2017
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For £714, I would be looking for a number of identities I can use.

threespires

Original Poster:

4,292 posts

211 months

Friday 11th August 2017
quotequote all
Vaud said:
Alucidnation said:
Can you post a picture of the invoice?

Would be interesting to see the cost breakdown.
^^^ This.

Post a redacted invoice.
There isn't one, as all she had to do was write to the B/S to confirm my ID & email me when done.

Vaud

50,448 posts

155 months

Friday 11th August 2017
quotequote all
threespires said:
There isn't one, as all she had to do was write to the B/S to confirm my ID & email me when done.
Are you saying your solicitor charged you without providing an invoice and break down of fees?