tenancy complaint - mess
Discussion
We are a letting agents - the joys of dealing with neighbours;
A neighbour of property we look after has complained ;
" I think you'll find that it is illegal to store commercial waste. I'm not prepared to look out of my lounge and see the mess and also have commercial vans arriving and being parked overnight in full view of my house"
pic of said mess.
its a 1980's housing estate - the tenant has a transit van parked on the drive we believe. don't know if its sign written or not. Its a nice housing estate - house between £300k and £500k ish
Any views of the type of reply to give back to the neighbour? Ive already got an idea of a reply but though I would just throw this out to the PH massive.
A neighbour of property we look after has complained ;
" I think you'll find that it is illegal to store commercial waste. I'm not prepared to look out of my lounge and see the mess and also have commercial vans arriving and being parked overnight in full view of my house"
pic of said mess.
its a 1980's housing estate - the tenant has a transit van parked on the drive we believe. don't know if its sign written or not. Its a nice housing estate - house between £300k and £500k ish
Any views of the type of reply to give back to the neighbour? Ive already got an idea of a reply but though I would just throw this out to the PH massive.
Edited by superlightr on Monday 18th September 14:23
Edited by superlightr on Monday 18th September 14:38
Before you get too stroppy with him, is there a covenant on the estate relating to commercial vehicles being parked overnight...?
I think I'd be tempted to simply reply with a nice bland "We apologise for any inconvenience that may have been caused to you, however we are not responsible for the actions of our tenant except insofar as they may conflict with his tenancy contract. Where we discover actions in breach of tenancy clauses, action may be taken by us in accordance with instructions from the landlord." and hope that shuts the moaning git up.
I think I'd be tempted to simply reply with a nice bland "We apologise for any inconvenience that may have been caused to you, however we are not responsible for the actions of our tenant except insofar as they may conflict with his tenancy contract. Where we discover actions in breach of tenancy clauses, action may be taken by us in accordance with instructions from the landlord." and hope that shuts the moaning git up.
TooMany2cvs said:
Before you get too stroppy with him, is there a covenant on the estate relating to commercial vehicles being parked overnight...?
I think I'd be tempted to simply reply with a nice bland "We apologise for any inconvenience that may have been caused to you, however we are not responsible for the actions of our tenant except insofar as they may conflict with his tenancy contract. Where we discover actions in breach of tenancy clauses, action may be taken by us in accordance with instructions from the landlord." and hope that shuts the moaning git up.
That is a funny thing to come up withI think I'd be tempted to simply reply with a nice bland "We apologise for any inconvenience that may have been caused to you, however we are not responsible for the actions of our tenant except insofar as they may conflict with his tenancy contract. Where we discover actions in breach of tenancy clauses, action may be taken by us in accordance with instructions from the landlord." and hope that shuts the moaning git up.
SantaBarbara said:
TooMany2cvs said:
Before you get too stroppy with him, is there a covenant on the estate relating to commercial vehicles being parked overnight...?
I think I'd be tempted to simply reply with a nice bland "We apologise for any inconvenience that may have been caused to you, however we are not responsible for the actions of our tenant except insofar as they may conflict with his tenancy contract. Where we discover actions in breach of tenancy clauses, action may be taken by us in accordance with instructions from the landlord." and hope that shuts the moaning git up.
That is a funny thing to come up withI think I'd be tempted to simply reply with a nice bland "We apologise for any inconvenience that may have been caused to you, however we are not responsible for the actions of our tenant except insofar as they may conflict with his tenancy contract. Where we discover actions in breach of tenancy clauses, action may be taken by us in accordance with instructions from the landlord." and hope that shuts the moaning git up.
i would be tempted to write back with words to the effect of
"Thank you for your recent letter.
Please could you advise what direct contact you have had with the tenant in relation to this?"
Send second class.
When they reply saying that they have not spoken to them write back a week later, 2nd class:-
"Note that you have yet to raise this issue directly with the tenant, would suggest you do so and let us know if this does not allay your concerns."
When they write back saying that they don't want to or that they have been told to Foxtrot Oscar wait a week and then send them a letter saying that you are delighted that they have expressed an interest in renting 132 Any Road, Every Town, Nowhere shire and that you look forward to seeing them with the documentation previously requested to process their application. When they call to rant apologise and say that you are testing a new software package and the letter must have been sent to them instead of the response that you will now make sure goes out.
Write to them 2nd class post asking them to highlight the exact covenants affecting the property and laws that they believe that the tenants have broken. When they reply saying told you that in first letter say that they need to specify just exactly what laws and or covenants have been broken. you are not lawyers and so unless they, or their solicitors, can point to where the tenants are in breach of the law (or covenants affecting the property) you are not able to assist any further.
"Thank you for your recent letter.
Please could you advise what direct contact you have had with the tenant in relation to this?"
Send second class.
When they reply saying that they have not spoken to them write back a week later, 2nd class:-
"Note that you have yet to raise this issue directly with the tenant, would suggest you do so and let us know if this does not allay your concerns."
When they write back saying that they don't want to or that they have been told to Foxtrot Oscar wait a week and then send them a letter saying that you are delighted that they have expressed an interest in renting 132 Any Road, Every Town, Nowhere shire and that you look forward to seeing them with the documentation previously requested to process their application. When they call to rant apologise and say that you are testing a new software package and the letter must have been sent to them instead of the response that you will now make sure goes out.
Write to them 2nd class post asking them to highlight the exact covenants affecting the property and laws that they believe that the tenants have broken. When they reply saying told you that in first letter say that they need to specify just exactly what laws and or covenants have been broken. you are not lawyers and so unless they, or their solicitors, can point to where the tenants are in breach of the law (or covenants affecting the property) you are not able to assist any further.
2nd email in from a neighbour;
To whom it may concern.
I am writing to you in reference to the continuing activity at xx Close, a property that I believe you are the letting agent for.
It would appear they are using the property for the storage of commercial/building waste & house clearance rubbish.
It is an eyesore for the residents living around the area as we have the disturbance of a white van turning up any day of the week including weekends & once the van has left there is rubbish piled up outside the garage & debris left on the ground in front of not only the garage belonging to the property but the area around the garage.
I have spoken to the planning enforcement officer at xxx, he has informed me that there has been no application to change the use of the property form domestic to commercial use to allow this activity.
I hope you will understand & resolve the situation as I believe the activity is breaching the planning regulations.
I have attached a photograph showing the waste taken this morning. (as above)
To whom it may concern.
I am writing to you in reference to the continuing activity at xx Close, a property that I believe you are the letting agent for.
It would appear they are using the property for the storage of commercial/building waste & house clearance rubbish.
It is an eyesore for the residents living around the area as we have the disturbance of a white van turning up any day of the week including weekends & once the van has left there is rubbish piled up outside the garage & debris left on the ground in front of not only the garage belonging to the property but the area around the garage.
I have spoken to the planning enforcement officer at xxx, he has informed me that there has been no application to change the use of the property form domestic to commercial use to allow this activity.
I hope you will understand & resolve the situation as I believe the activity is breaching the planning regulations.
I have attached a photograph showing the waste taken this morning. (as above)
Edited by superlightr on Monday 18th September 16:13
Toaster Pilot said:
So they sent the same photo again?
A couple of bricks and some tarpaulin is "house clearance waste"?!
pretty much but different angle - its 5mb which the forum wont allow -2 mb only so ive asked the neighbour to resize or retake for me. will post if he does. A couple of bricks and some tarpaulin is "house clearance waste"?!
a white van turns up any time of the day of the week and weekends !! well fek me. wonder how many other vans turn up and where they all go - perhaps he should monitor this? Could they be tradesmen doing work on other houses? the dareness.
the rubbish is piled up .........and then removed......how very dare they....... I'm getting the just of a reply but be grateful for the ideas of suitable reply.
to neighbour-
Thank you for your email and picture.
Im sorry but we cant open the attachment picture as its too large 5mb - max we can open is 2mb. Can you resize it or retake at lower resolution. I'm taking further advice on this matter.
Thanks
X
From: ]
Sent: 18 September 2017 15:50
To:
Subject:
To whom it may concern.
I am writing to you in reference to the continuing activity at xx, a property that I believe you are the letting agent for.
It would appear they are using the property for the storage of commercial/building waste & house clearance rubbish.
It is an eyesore for the residents living around the area as we have the disturbance of a white van turning up any day of the week including weekends & once the van has left there is rubbish piled up outside the garage & debris left on the ground in front of not only the garage belonging to the property but the area around the garage.
I have spoken to the planning enforcement officer at xx, he has informed me that there has been no application to change the use of the property form domestic to commercial use to allow this activity.
I hope you will understand & resolve the situation as I believe the activity is breaching the planning regulations.
I have attached a photograph showing the waste taken this morning.
Edited by superlightr on Monday 18th September 16:17
Edited by superlightr on Monday 18th September 16:17
Edited by superlightr on Monday 18th September 16:21
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