Rejecting used main dealer car post 30 days. Anyone done it?
Discussion
I know how these threads go, I'm aware of the mistakes I made which will be pointed out here. But I'm gonna start it anyway!
Basic facts are:
Purchased used approved Mazda 3 2l sport from main dealer 250 miles from me as it was only one I could find. £6k. 62k miles 61 plate. SG61 TZZ.
Did as many checks as I could. Presumed that using main Mazda dealer would ensure that any issues could be resolved locally.
Car arrived with warped brakes, off centre steering wheel, clonk and developed drive shaft oil leak after 5 days. All reported to dealer at 5 days.
Agreed with salesman to book it into local mazda dealer for vehicle health check. 2 weeks delay on that.
Health check returns confirmation of issues at ~£1k Inc vat retail price, and reports to seller and myself.
Seller agrees to sort everything using the 12 month Mazda warranty.
Unsurprisingly the warranty only covered the lower arm. Not brakes or driveshaft oil seal.
Backwards and forwards to salesman. Warranty only. Rest not their problem.
Pushed up to service manager. Bring car back so we can look at it as my local dealer might be trying it on. 500 mile round trip not happening so offered to take it to a different local dealer under proviso that results are fixed. No Deal but offers 500 towards work.
Rejected as won't cover cost to fix.
Meanwhile I start looking at service history.
Pre sales checklist says no service due within 2months or 2k miles. Mazda recommendations state 62000 or 72 months whichever is soonest. 72 months was Sept 2017.....
More back and forwards asking why approved Mazda is sent out without up to date service being carried out. No joy and won't pay for it to be done.
Start to get Mazda UK involved to find out exactly what buying an approved Mazda gives me. Turns out this is not really very clear and they can't do much.
Final insult is when service manager sends job log which lists the not insignificant detail that they changed the engine 10 miles before I bought it. Not a new engine btw. Just some random one.
So I move to reject. My basis for rejection is as follows:
I didn’t reject the car within the first 30 days as:
I had already informed seller of the issues and presumed that as a Mazda dealer, they would fix the issues.
There was a 2 week delay waiting for investigations @ local Mazda..
I am now rejecting the car as:
Multiple serious issues were present at the time of sale and inexplicable not fixed prior to delivery.
Despite giving seller multiple chances (and time) to resolve the issues, they have refused to fix the issues & carry out the service.
The lack of appropriate servicing (according to manufacturer’s recommendations) and the replacement engine have negatively affected the warranty status of the car and its value.
That's it. Car is not being used and I have placed a deposit on a Honda civic from Arnold Clark.
Bring on the wisdom of Ph!!!
Basic facts are:
Purchased used approved Mazda 3 2l sport from main dealer 250 miles from me as it was only one I could find. £6k. 62k miles 61 plate. SG61 TZZ.
Did as many checks as I could. Presumed that using main Mazda dealer would ensure that any issues could be resolved locally.
Car arrived with warped brakes, off centre steering wheel, clonk and developed drive shaft oil leak after 5 days. All reported to dealer at 5 days.
Agreed with salesman to book it into local mazda dealer for vehicle health check. 2 weeks delay on that.
Health check returns confirmation of issues at ~£1k Inc vat retail price, and reports to seller and myself.
Seller agrees to sort everything using the 12 month Mazda warranty.
Unsurprisingly the warranty only covered the lower arm. Not brakes or driveshaft oil seal.
Backwards and forwards to salesman. Warranty only. Rest not their problem.
Pushed up to service manager. Bring car back so we can look at it as my local dealer might be trying it on. 500 mile round trip not happening so offered to take it to a different local dealer under proviso that results are fixed. No Deal but offers 500 towards work.
Rejected as won't cover cost to fix.
Meanwhile I start looking at service history.
Pre sales checklist says no service due within 2months or 2k miles. Mazda recommendations state 62000 or 72 months whichever is soonest. 72 months was Sept 2017.....
More back and forwards asking why approved Mazda is sent out without up to date service being carried out. No joy and won't pay for it to be done.
Start to get Mazda UK involved to find out exactly what buying an approved Mazda gives me. Turns out this is not really very clear and they can't do much.
Final insult is when service manager sends job log which lists the not insignificant detail that they changed the engine 10 miles before I bought it. Not a new engine btw. Just some random one.
So I move to reject. My basis for rejection is as follows:
I didn’t reject the car within the first 30 days as:
I had already informed seller of the issues and presumed that as a Mazda dealer, they would fix the issues.
There was a 2 week delay waiting for investigations @ local Mazda..
I am now rejecting the car as:
Multiple serious issues were present at the time of sale and inexplicable not fixed prior to delivery.
Despite giving seller multiple chances (and time) to resolve the issues, they have refused to fix the issues & carry out the service.
The lack of appropriate servicing (according to manufacturer’s recommendations) and the replacement engine have negatively affected the warranty status of the car and its value.
That's it. Car is not being used and I have placed a deposit on a Honda civic from Arnold Clark.
Bring on the wisdom of Ph!!!
Edited by Chimune on Wednesday 18th July 18:11
Chimune said:
Did as many checks as I could................
Car arrived with warped brakes, off centre steering wheel, clonk and developed drive shaft oil leak after 5 days. All reported to dealer at 5 days.
.......
Bring car back so we can look at it ......... 500 mile round trip not happening
Did you buy it blind, or did you see it/test drive it first?Car arrived with warped brakes, off centre steering wheel, clonk and developed drive shaft oil leak after 5 days. All reported to dealer at 5 days.
.......
Bring car back so we can look at it ......... 500 mile round trip not happening
Not the dealers fault you are 250 miles away.
Get it back to them so they can fix the issues.
Edit: Ignore this post. As will be seen later, the original post was oddly still being added to when I replied - which changed the context quite substantially.
Edited by No ideas for a name on Sunday 10th February 18:49
Chimune said:
I know how these threads go, I'm aware of the mistakes I made which will be pointed out here. But I'm gonna start it anyway!
Basic facts are:
Purchased used approved Mazda 3 2l sport from main dealer 250 miles from me as it was only one I could find. £6k. 62k miles 61 plate. SG61 TZZ.
Did as many checks as I could. Presumed that using main Mazda dealer would ensure that any issues could be resolved locally.
First mistake. Never presume or assume until you've got it in writing.Basic facts are:
Purchased used approved Mazda 3 2l sport from main dealer 250 miles from me as it was only one I could find. £6k. 62k miles 61 plate. SG61 TZZ.
Did as many checks as I could. Presumed that using main Mazda dealer would ensure that any issues could be resolved locally.
Chimune said:
Bring car back so we can look at it as my local dealer might be trying it on. 500 mile round trip not happening
Do you want it fixed at their expense? They're offering to sort it out if you RTB but you are refusing the offer - any chance this might come back to bite you apropos your legal position? Be interesting to hear the thoughts of our learned friends on that.
As already said it's not their fault you chose to buy a car 250 miles from your home.
paintman said:
Do you want it fixed at their expense?
They're offering to sort it out if you RTB but you are refusing the offer - any chance this might come back to bite you apropos your legal position? Be interesting to hear the thoughts of our learned friends on that.
Good point, it could go either way in court.They're offering to sort it out if you RTB but you are refusing the offer - any chance this might come back to bite you apropos your legal position? Be interesting to hear the thoughts of our learned friends on that.
They are supposed to be a main dealer who checks cars over?
You could easily say you have zero confidence with their workshop as they've already supposed to have checked it over and missed the faults.
Or you could let them repair it.
It's a fair point that you traveled 250 miles to get the car, you didn't have to, but you wouldn't be having to return the car if they'd checked it over properly.
If they are a proper garage they should send an employee to collect the car.
Plus, you mentioned an oil leak, what if further damage is caused by the oil loss on the return journey?
I've just re read your amended first post.
To get a car like that as an approved used car from a Mazda main dealer is shocking.
What did your local Mazda garage say about the quality of that car?
You've done nothing wrong OP, you've trusted a Mazda main dealer to supply you with an "approved used car"
So they've fitted a second hand engine and are saying it's not due for a service?
This is laughable.......
To get a car like that as an approved used car from a Mazda main dealer is shocking.
What did your local Mazda garage say about the quality of that car?
You've done nothing wrong OP, you've trusted a Mazda main dealer to supply you with an "approved used car"
So they've fitted a second hand engine and are saying it's not due for a service?
This is laughable.......
Chimune said:
Bought blind
I want a full refund as per 30 days rights. It's a lemon with a replacement engine of unknown parentage. All other options cost me more money or loss.
Btw we are now at 2 months since purchase.
I suggest you lawyer up with proper professional legal advice. This might also cost you money but at least you will know exactly where you stand.I want a full refund as per 30 days rights. It's a lemon with a replacement engine of unknown parentage. All other options cost me more money or loss.
Btw we are now at 2 months since purchase.
Manufacturers have this "approved used car" thing to give people peace of mind.
I'm surprised Mazda UK aren't taking an interest in this.
Op. Go back to see your local Mazda garage again, tell them the other Mazda garage think you may be trying it on. I'd love to know the outcome of that conversation.
I'm surprised Mazda UK aren't taking an interest in this.
Op. Go back to see your local Mazda garage again, tell them the other Mazda garage think you may be trying it on. I'd love to know the outcome of that conversation.
I did, it took a while but I got there in the end ( Nov 2017 Honda Civic Type R)
It took me about 3 months and countless emails.. not a pleasant experience.
In a nutshell, I had a gearbox replaced and not long after that the same problem showed itself, locking out of gear from 5>4 only.
It took me about 3 months and countless emails.. not a pleasant experience.
In a nutshell, I had a gearbox replaced and not long after that the same problem showed itself, locking out of gear from 5>4 only.
Looks like I initially replied to a post that has changed or wasn't fully written.
The fitting of an unknown second hand engine surely will mean it can't be sold as part of the Mazda Approved Scheme.
Have you formally rejected the vehicle? I think you have to write to them and formally tell them you are rejecting it - then as you have done, stop using it. Did they tell you it had a second hand engine (I guess fairly obviously not) - is the 2nd hand engine newer or older than the car?
Not that it really makes any difference, you have been mislead, and you don't trust the dealer or car.
As mentioned somewhere further up - these approved used schemes don't really seem to be worth anything - going through a process with a JLR product myself at the moment. JLR Approved Used - contacting JLR CRC doesn't really help - you have to chase the dealer.
The fitting of an unknown second hand engine surely will mean it can't be sold as part of the Mazda Approved Scheme.
Have you formally rejected the vehicle? I think you have to write to them and formally tell them you are rejecting it - then as you have done, stop using it. Did they tell you it had a second hand engine (I guess fairly obviously not) - is the 2nd hand engine newer or older than the car?
Not that it really makes any difference, you have been mislead, and you don't trust the dealer or car.
As mentioned somewhere further up - these approved used schemes don't really seem to be worth anything - going through a process with a JLR product myself at the moment. JLR Approved Used - contacting JLR CRC doesn't really help - you have to chase the dealer.
I would write them a letter and refuse the car as per the phone call you make them first then dump it on their forecourt.
I would then detail everything you have said on Money Claim Online https://www.moneyclaim.gov.uk/web/mcol/welcome and see that a copy of the claim also gets sent to a person you have identified as the "right person" at Mazda UK. The garage will be sent a copy by a matter of course.
This is all a last step after you have argued your case with the correct people at the shoddy, sack of s**t dealership.
ETA...with the MCOL route make sure you have as much evidence as possible, in writing!
I would then detail everything you have said on Money Claim Online https://www.moneyclaim.gov.uk/web/mcol/welcome and see that a copy of the claim also gets sent to a person you have identified as the "right person" at Mazda UK. The garage will be sent a copy by a matter of course.
This is all a last step after you have argued your case with the correct people at the shoddy, sack of s**t dealership.
ETA...with the MCOL route make sure you have as much evidence as possible, in writing!
It's one thing having the right to reject the vehicle. It's another thing entirely to get the dealer to accept your rejection. If the dealer is unwilling then you are either going to have to commit to being a complete PITA for as long as it takes, with no guarantee of success, or you're going to have to take them to court, again with no guarantee of success.
Depending on how much time and inconvenience you have to spare you may be better to consider accepting their offer, or trying to improve it slightly, and getting on with life.
FWIW if a reconditioned engine has been fitted then it will have less wear than a 7 year old 61000 mile engine.
Depending on how much time and inconvenience you have to spare you may be better to consider accepting their offer, or trying to improve it slightly, and getting on with life.
FWIW if a reconditioned engine has been fitted then it will have less wear than a 7 year old 61000 mile engine.
Helicopter123 said:
As a general rule of thumb, I would also suggest buying a 7 year old, 61k mile, £6k car locally rather than 250 miles away, especially something fairly vanilla like this Mazda.
That said, Mazda dealer has been shocking here.
From a dodgy little back-street trader yes, I'd agree.That said, Mazda dealer has been shocking here.
Would I make the journey to buy a main dealer approved car; yes! (maybe not in the future
)Sorry no name, I wrote that all on phone on train so saved several times to ensure I didn't loose it.
I don't know anything about the engine. I haven't found the engine number yet to check against v5. Dealer said he had lost the v5 so would get it sent up. He did this but I guess we now know why.... There is non mention of the word reconditioned anywhere.
I have a case open with The Motor Ombudsman who all Mazda dealers are signatories to.
Thanks for the moneyclaim site - never heard of them.
I don't know anything about the engine. I haven't found the engine number yet to check against v5. Dealer said he had lost the v5 so would get it sent up. He did this but I guess we now know why.... There is non mention of the word reconditioned anywhere.
I have a case open with The Motor Ombudsman who all Mazda dealers are signatories to.
Thanks for the moneyclaim site - never heard of them.
Trevor555 said:
Manufacturers have this "approved used car" thing to give people peace of mind.
I'm surprised Mazda UK aren't taking an interest in this.
Op. Go back to see your local Mazda garage again, tell them the other Mazda garage think you may be trying it on. I'd love to know the outcome of that conversation.
That's a joke about the manufacturer taking any interest. Last year I bought a 12 month old BMW M5 from a main dealer 250 miles away, 3.5k miles on it. It was a wreck, 2 wheel bearings gone, noisy diff, brake judder, all of which i discovered on the long drive home, and later found that someone before me had bought it and rejected it which they didn't disclose. It was also claimed it was a BMW management car though it was registered previously to a car hire company. I rejected the car and managed to get my money back but was stilll somewhat out of pocket with expenses etc. I'm surprised Mazda UK aren't taking an interest in this.
Op. Go back to see your local Mazda garage again, tell them the other Mazda garage think you may be trying it on. I'd love to know the outcome of that conversation.
BMW UK were a disgrace, not the slightest bit interested and did absolutely nothing, despite it being "BMW approved used" with it's alleged full check up before being sold. Similarly by the way were Trading Standards who also did nothing and a few weeks later car was back on sale and no doubt sold to another mug punter.
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