PayPal dispute
Discussion
Well I finally have an issue with PayPal, always worked well before. Purchased a internal bearing puller kit from a seller in china (yes I know), and when it arrived all I got was a empty plastic case, no tool inside.
Complained to the seller, who immediately stated I could keep the case, and have a 50% refund, or return for a full reimbursement, cost was $26.... this to me rang alarm bells as an intended scam, or otherwise they would have insisted it was sent correctly.
I refused as it would then make me out of pocket either way, as I couldn't reclaim postal costs, seller reiterated their proposal, so I escalated it to the PayPal resolution center, who have sided with the seller, and I have to incur postal costs to return a empty case
So now i either loose the whole amount, which would be silly, or faff around sending the bit they sent me back, with proof of postage, pictures etc, and lose the cost of doing so
PayPal protection my arse.
Complained to the seller, who immediately stated I could keep the case, and have a 50% refund, or return for a full reimbursement, cost was $26.... this to me rang alarm bells as an intended scam, or otherwise they would have insisted it was sent correctly.
I refused as it would then make me out of pocket either way, as I couldn't reclaim postal costs, seller reiterated their proposal, so I escalated it to the PayPal resolution center, who have sided with the seller, and I have to incur postal costs to return a empty case
So now i either loose the whole amount, which would be silly, or faff around sending the bit they sent me back, with proof of postage, pictures etc, and lose the cost of doing so
PayPal protection my arse.
I had similar with a bumper protector from Germany, listing clearly stated it would fit my car, then after my claim listing changed to remove car as compatible.
Disputed with Ebay and Paypal and was told I need to pay return postage. Wasn't worth the hassle.
I still use Paypal, but not used Ebay since.
Disputed with Ebay and Paypal and was told I need to pay return postage. Wasn't worth the hassle.
I still use Paypal, but not used Ebay since.
Raised it as not as described .....makes no difference as the seller has offered a solution, skewed in their favour.
Yes could accept the 50% refund and save the faff, but then they have got away with, in my mind, a blatant scam, even for the relatively small amount, that doesn't sit well.
Yes could accept the 50% refund and save the faff, but then they have got away with, in my mind, a blatant scam, even for the relatively small amount, that doesn't sit well.
mick987 said:
Have had the same thing happen to me, I sent back a empty envelope ( get proof of postage) and papal refunded me my money
I'm tempted to play them at their own game and do this, but I think I'll play ball and send the case back too, bit of a pisser as I've a bike engine to rebuild and could have done with the puller kit. rigga said:
Well I finally have an issue with PayPal, always worked well before. Purchased a internal bearing puller kit from a seller in china (yes I know), and when it arrived all I got was a empty plastic case, no tool inside.
.
This seems to be a regular occurrence with Chinese sent products, their adverts are full of errors and lies.
SWMBO has just had something similar,
She won the claim, full cost of the item and they (PP) have a postage process where you can claim up to £15 back as postage from china is peanuts compared to posting it back with tracking.
rigga said:
You can only claim postal costs back to return a item, if the seller has signed up to that service.
Damn!!!Very little buyer protection from these scams! The postage cost tracked to China was over half the cost of the item itself so had SWMBO won the claim but not the postage costs it wouldn’t have worth it to send it back anyway!!!
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