Main dealer has written car off

Main dealer has written car off

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Reciprocating mass

6,029 posts

240 months

Tuesday 7th July 2020
quotequote all
Trevor555 said:
Unreal

What's this person trying to achieve?

Contact the Police for sure.

Presume he got sacked?
This 100% don’t fk about just report the tt to the police and Facebook then get on with your life


Osinjak

5,453 posts

120 months

Tuesday 7th July 2020
quotequote all
Flumpo said:
So, all paid out and everyone had moved on with their lives.

Or so we thought, sister has in the last hour revived mildly abusive personal messages from the driver who wrote her car off through Facebook.

I won’t repost his messages as I’m on the line of potentially contacting the police.

Why is everything always so complicated!
Extraordinary, some people really don't deserve the skin they walk around in. How could anyone be this catastrophically stupid?

anonymous-user

53 months

Tuesday 7th July 2020
quotequote all
Report it to the police and get an incident number, then contact the dealer principal and/or their HR and tell them what this 'employee?' is doing and give them the Police reference number.

The ref. number is proof of the seriousness of what is going on and that this isn't something that will go away if ignored.

There is a big difference between ignoring poor customer reviews and this, hopefully they will nip it in the bud.

P.S. keep copies of absolutely everything.

silverfoxcc

7,683 posts

144 months

Tuesday 7th July 2020
quotequote all
Having read every page!! Covid isolation does funny things to you

Good it all got sorted

Stupid spanner ratchet, with all the press about interent abuse. he is on very shaky ground, Yep report it, block hoim, but report it

And lastly reading this comment from the DP

He also took this opportunity to remind her that they had completed the service and the vehicle was on its way back to her at the time of the accident. Therefore she still has the outstanding service invoice to pay ASAP and that they needed the courtesy car back.


I pictured myself in a restaurant with the waiter bringing me the order, and him dropping it, the owner comes across and says will you pay your bill sir for the food.......Hmmmmm

edthefed

698 posts

66 months

Tuesday 7th July 2020
quotequote all
Flumpo said:
Ha ha, not sure if this is one of those sarky you ok hun things?!

But A little concerned as this behaviour is a bit nutty. Rule one of any job is don’t contact customers directly as it will probably end in losing your job. So the guy is potentially not playing with a full deck.

Plus he knows where she lives. Hopefully all an over action and it’s just someone who’s done something silly. Maybe he has had a drink, he’s claiming she has cost him financial as no one is using the collect service due to her.
If your sister is genuinely concerned she needs to report it rather than you. And the law doesnt recognise "mildly offensive" either its offensive or it isnt.
Id also be making the Dealer Principal aware of what his staff are up to and be blocking anybody from social media who isnt a personal friend

Centurion07

10,381 posts

246 months

Tuesday 7th July 2020
quotequote all
Flumpo said:
...he’s claiming she has cost him financial as no one is using the collect service due to her.
Without re-reading the thread this makes it sound like he was self-employed and the garage in question along with others are now not using his services anymore due to OP's sister making her problems known...

cossy400

3,153 posts

183 months

Tuesday 7th July 2020
quotequote all
Centurion07 said:
Flumpo said:
...he’s claiming she has cost him financial as no one is using the collect service due to her.
Without re-reading the thread this makes it sound like he was self-employed and the garage in question along with others are now not using his services anymore due to OP's sister making her problems known...
Well thats unlucky for the lad, however abusing the OPs sister is a cocks trick.

Report to the police so its on file (assuming the scroat knows where your sister lives) then message the garage and let them know and then move on with your lifes.


Flumpo

Original Poster:

3,685 posts

72 months

Tuesday 7th July 2020
quotequote all
So quick update.

Sister has phoned 101 for advice and they said it’s unfortunately a private matter and unless threats of violence are involved it’s between her and the company. Complain to them if unhappy with their member of staff.

No reference number or logging of incident. Fair enough, I can understand people being rude to customers via social media is unpleasant but not a crime.

The guy is 53 (According to his Facebook) so we’re not dealing with a silly young lad as I originally thought.

She has the contact details for dealer manager and is going to report it tomorrow.

It just seems a really stupid thing for him to do and I’m hoping he doesn’t escalate if he’s told off.

Sister is very capable and has sorted all of this out herself so far. You just worry about nutters and she’s only 23 and lives on her own.

I’m sure it’s a mountain out of a molehill and all that.

Dibble

12,923 posts

239 months

Tuesday 7th July 2020
quotequote all
The cops are talking rubbish. Potentially it’s a malicious communication under s2 of the Communications Act 2003 http://www.legislation.gov.uk/ukpga/2003/21/sectio... or (the start of) harassment under s1 of the Protection from Harassment Act 1997 (assuming it’s England or Wales) http://www.legislation.gov.uk/ukpga/1997/40/sectio... .

Tel your sister to get back on to the cops and insist it’s at least recorded as an incident and that she gets the reference number. If they refuse, get details of the person she’s speaking to - name and/or ID number. If they still don’t play ball, lodge a formal complaint. Keep a written note of the call (see below).

Hopefully, it’s just idiocy rather than malice from the driver, but it needs recording and nipping in the bud.

Make sure your sister screen shots everything. Don’t rely on the message being there, because it can be deleted by the other party, whereas a screen shot can’t. Facebook are a nightmare to deal with from a law enforcement point of view. They’re in the USA and don’t give a st about anyone abroad, so getting downloads/data/IP information is extremely unlucky. If you think the cops are disinterested, Facebook will make them look like superstars...

Get your sister to block the idiot as well, once she’s screen shotted everything. Don’t engage with him, on any level. Ignore, ignore, ignore. Without trying to send her into a panic, tell her to make sure she WRITES DOWN, WITH A PEN AND PAPER, anything “out of the ordinary”, as and when it occurs so it’s fresh in her mind and times and dates the entry. It’s extremely unlikely it’ll go anywhere or be needed, but better to have the evidence in the unlikely event it is needed if the bell end continues with his bell endery. Stuff like odd calls/unsolicited messages/strange vehicles/people at home.

Flumpo

Original Poster:

3,685 posts

72 months

Tuesday 7th July 2020
quotequote all
Dibble said:
The cops are talking rubbish. Potentially it’s a malicious communication under s2 of the Communications Act 2003 http://www.legislation.gov.uk/ukpga/2003/21/sectio... or (the start of) harassment under s1 of the Protection from Harassment Act 1997 (assuming it’s England or Wales) http://www.legislation.gov.uk/ukpga/1997/40/sectio... .

Tel your sister to get back on to the cops and insist it’s at least recorded as an incident and that she gets the reference number. If they refuse, get details of the person she’s speaking to - name and/or ID number. If they still don’t play ball, lodge a formal complaint. Keep a written note of the call (see below).

Hopefully, it’s just idiocy rather than malice from the driver, but it needs recording and nipping in the bud.

Make sure your sister screen shots everything. Don’t rely on the message being there, because it can be deleted by the other party, whereas a screen shot can’t. Facebook are a nightmare to deal with from a law enforcement point of view. They’re in the USA and don’t give a st about anyone abroad, so getting downloads/data/IP information is extremely unlucky. If you think the cops are disinterested, Facebook will make them look like superstars...

Get your sister to block the idiot as well, once she’s screen shotted everything. Don’t engage with him, on any level. Ignore, ignore, ignore. Without trying to send her into a panic, tell her to make sure she WRITES DOWN, WITH A PEN AND PAPER, anything “out of the ordinary”, as and when it occurs so it’s fresh in her mind and times and dates the entry. It’s extremely unlikely it’ll go anywhere or be needed, but better to have the evidence in the unlikely event it is needed if the bell end continues with his bell endery. Stuff like odd calls/unsolicited messages/strange vehicles/people at home.
Thanks for the response, I forgot to add she has blocked him. It did cross my mind that 101 isn’t really the police as such. Obviously you don’t want to overact but is it worth her popping to the actual police station or phoning her local one? It really sure as I’ve never had much to do with the police.

It is all very odd and she has screen shots of all his messages. There were 4 before she blocked him.


Dibble

12,923 posts

239 months

Tuesday 7th July 2020
quotequote all
101 is fine. She needs to possibly be a little more politely insistent. Unfortunately, the call handlers answering 101 don’t always know what they’re talking about. That could be down to it being new staff, agency staff or just a lazy incompetent tosser. It could also be down to misunderstanding/lack of clarity. Tell her to try to remain calm, but insist it’s properly logged.

Flumpo

Original Poster:

3,685 posts

72 months

Tuesday 7th July 2020
quotequote all
Dibble said:
101 is fine. She needs to possibly be a little more politely insistent. Unfortunately, the call handlers answering 101 don’t always know what they’re talking about. That could be down to it being new staff, agency staff or just a lazy incompetent tosser. It could also be down to misunderstanding/lack of clarity. Tell her to try to remain calm, but insist it’s properly logged.
Will do, thanks for the advice.

Dibble

12,923 posts

239 months

Tuesday 7th July 2020
quotequote all
Flumpo said:
Dibble said:
101 is fine. She needs to possibly be a little more politely insistent. Unfortunately, the call handlers answering 101 don’t always know what they’re talking about. That could be down to it being new staff, agency staff or just a lazy incompetent tosser. It could also be down to misunderstanding/lack of clarity. Tell her to try to remain calm, but insist it’s properly logged.
Will do, thanks for the advice.
No worries, tell your sister to try not to panic, it just to be aware/vigilant for the next few weeks, rather than being complacent and it all going tits up. Hopefully it’s a one-off from the driver, as these things usually are.

blueg33

35,577 posts

223 months

Wednesday 8th July 2020
quotequote all
Good advice from Dibble.

I had a similar scenario a few years ago. Reported to the police, they treated it as harassment and had a word with the individual concerned. Unfortunately he had my phone number, he carried on, so he was arrested and cautioned. The problem went away.

Drawweight

2,863 posts

115 months

Wednesday 8th July 2020
quotequote all
silverfoxcc said:
Having read every page!! Covid isolation does funny things to you

Good it all got sorted

Stupid spanner ratchet, with all the press about interent abuse. he is on very shaky ground, Yep report it, block hoim, but report it

And lastly reading this comment from the DP

He also took this opportunity to remind her that they had completed the service and the vehicle was on its way back to her at the time of the accident. Therefore she still has the outstanding service invoice to pay ASAP and that they needed the courtesy car back.


I pictured myself in a restaurant with the waiter bringing me the order, and him dropping it, the owner comes across and says will you pay your bill sir for the food.......Hmmmmm

Did your sister ever pay for the service?

Starfighter

4,908 posts

177 months

Wednesday 8th July 2020
quotequote all
How did this individual get the contact details? I am wondering if there is a GDPR issue here. Co up be some extra teeth if needed.

threadlock

3,196 posts

253 months

Wednesday 8th July 2020
quotequote all
At the moment it sounds like he's just venting his frustration at getting a slap on the wrist. Flumpo, in this situation surely the risk of getting official with it and dropping him in even more trouble - i.e. reporting to the police and/or his employer - just makes him more resentful and liable to do something untraceable under cover of darkness, such as casually ejecting a syringe full of paint stripper onto her car as he walks past one night.

As Dibble wisely recommended, she should write everything down, take screenshots etc. but I'd just completely ignore him unless the messages become threatening. His resentment will subside more quickly if he's ignored IMHO.

voyds9

8,488 posts

282 months

Wednesday 8th July 2020
quotequote all
Starfighter said:
How did this individual get the contact details? I am wondering if there is a GDPR issue here. Co up be some extra teeth if needed.
Well the only way he would have known about the OP's sister is through work, even if it was only her name then that is a breach of GDPR. That puts the dealer back on the hook as it's their responsibility to ensure the data is processed only for the purpose which it was collected.
The data commissioner would love to hear about his.

Speed addicted

5,561 posts

226 months

Wednesday 8th July 2020
quotequote all
voyds9 said:
Starfighter said:
How did this individual get the contact details? I am wondering if there is a GDPR issue here. Co up be some extra teeth if needed.
Well the only way he would have known about the OP's sister is through work, even if it was only her name then that is a breach of GDPR. That puts the dealer back on the hook as it's their responsibility to ensure the data is processed only for the purpose which it was collected.
The data commissioner would love to hear about his.
After all this hassle I would just drop the dealer in it.
That way they’ll have to deal with the idiot driver as well as get reaming for GDPR.

StuntmanMike

11,671 posts

150 months

Wednesday 8th July 2020
quotequote all
Speed addicted said:
After all this hassle I would just drop the dealer in it.
That way they’ll have to deal with the idiot driver as well as get reaming for GDPR.
Absolutely.