Main dealer has written car off
Discussion
Flumpo said:
So, all paid out and everyone had moved on with their lives.
Or so we thought, sister has in the last hour revived mildly abusive personal messages from the driver who wrote her car off through Facebook.
I won’t repost his messages as I’m on the line of potentially contacting the police.
Why is everything always so complicated!
Extraordinary, some people really don't deserve the skin they walk around in. How could anyone be this catastrophically stupid?Or so we thought, sister has in the last hour revived mildly abusive personal messages from the driver who wrote her car off through Facebook.
I won’t repost his messages as I’m on the line of potentially contacting the police.
Why is everything always so complicated!
Report it to the police and get an incident number, then contact the dealer principal and/or their HR and tell them what this 'employee?' is doing and give them the Police reference number.
The ref. number is proof of the seriousness of what is going on and that this isn't something that will go away if ignored.
There is a big difference between ignoring poor customer reviews and this, hopefully they will nip it in the bud.
P.S. keep copies of absolutely everything.
The ref. number is proof of the seriousness of what is going on and that this isn't something that will go away if ignored.
There is a big difference between ignoring poor customer reviews and this, hopefully they will nip it in the bud.
P.S. keep copies of absolutely everything.
Having read every page!! Covid isolation does funny things to you
Good it all got sorted
Stupid spanner ratchet, with all the press about interent abuse. he is on very shaky ground, Yep report it, block hoim, but report it
And lastly reading this comment from the DP
He also took this opportunity to remind her that they had completed the service and the vehicle was on its way back to her at the time of the accident. Therefore she still has the outstanding service invoice to pay ASAP and that they needed the courtesy car back.
I pictured myself in a restaurant with the waiter bringing me the order, and him dropping it, the owner comes across and says will you pay your bill sir for the food.......Hmmmmm
Good it all got sorted
Stupid spanner ratchet, with all the press about interent abuse. he is on very shaky ground, Yep report it, block hoim, but report it
And lastly reading this comment from the DP
He also took this opportunity to remind her that they had completed the service and the vehicle was on its way back to her at the time of the accident. Therefore she still has the outstanding service invoice to pay ASAP and that they needed the courtesy car back.
I pictured myself in a restaurant with the waiter bringing me the order, and him dropping it, the owner comes across and says will you pay your bill sir for the food.......Hmmmmm
Flumpo said:
Ha ha, not sure if this is one of those sarky you ok hun things?!
But A little concerned as this behaviour is a bit nutty. Rule one of any job is don’t contact customers directly as it will probably end in losing your job. So the guy is potentially not playing with a full deck.
Plus he knows where she lives. Hopefully all an over action and it’s just someone who’s done something silly. Maybe he has had a drink, he’s claiming she has cost him financial as no one is using the collect service due to her.
If your sister is genuinely concerned she needs to report it rather than you. And the law doesnt recognise "mildly offensive" either its offensive or it isnt. But A little concerned as this behaviour is a bit nutty. Rule one of any job is don’t contact customers directly as it will probably end in losing your job. So the guy is potentially not playing with a full deck.
Plus he knows where she lives. Hopefully all an over action and it’s just someone who’s done something silly. Maybe he has had a drink, he’s claiming she has cost him financial as no one is using the collect service due to her.
Id also be making the Dealer Principal aware of what his staff are up to and be blocking anybody from social media who isnt a personal friend
Flumpo said:
...he’s claiming she has cost him financial as no one is using the collect service due to her.
Without re-reading the thread this makes it sound like he was self-employed and the garage in question along with others are now not using his services anymore due to OP's sister making her problems known...Centurion07 said:
Flumpo said:
...he’s claiming she has cost him financial as no one is using the collect service due to her.
Without re-reading the thread this makes it sound like he was self-employed and the garage in question along with others are now not using his services anymore due to OP's sister making her problems known...Report to the police so its on file (assuming the scroat knows where your sister lives) then message the garage and let them know and then move on with your lifes.
So quick update.
Sister has phoned 101 for advice and they said it’s unfortunately a private matter and unless threats of violence are involved it’s between her and the company. Complain to them if unhappy with their member of staff.
No reference number or logging of incident. Fair enough, I can understand people being rude to customers via social media is unpleasant but not a crime.
The guy is 53 (According to his Facebook) so we’re not dealing with a silly young lad as I originally thought.
She has the contact details for dealer manager and is going to report it tomorrow.
It just seems a really stupid thing for him to do and I’m hoping he doesn’t escalate if he’s told off.
Sister is very capable and has sorted all of this out herself so far. You just worry about nutters and she’s only 23 and lives on her own.
I’m sure it’s a mountain out of a molehill and all that.
Sister has phoned 101 for advice and they said it’s unfortunately a private matter and unless threats of violence are involved it’s between her and the company. Complain to them if unhappy with their member of staff.
No reference number or logging of incident. Fair enough, I can understand people being rude to customers via social media is unpleasant but not a crime.
The guy is 53 (According to his Facebook) so we’re not dealing with a silly young lad as I originally thought.
She has the contact details for dealer manager and is going to report it tomorrow.
It just seems a really stupid thing for him to do and I’m hoping he doesn’t escalate if he’s told off.
Sister is very capable and has sorted all of this out herself so far. You just worry about nutters and she’s only 23 and lives on her own.
I’m sure it’s a mountain out of a molehill and all that.
The cops are talking rubbish. Potentially it’s a malicious communication under s2 of the Communications Act 2003 http://www.legislation.gov.uk/ukpga/2003/21/sectio... or (the start of) harassment under s1 of the Protection from Harassment Act 1997 (assuming it’s England or Wales) http://www.legislation.gov.uk/ukpga/1997/40/sectio... .
Tel your sister to get back on to the cops and insist it’s at least recorded as an incident and that she gets the reference number. If they refuse, get details of the person she’s speaking to - name and/or ID number. If they still don’t play ball, lodge a formal complaint. Keep a written note of the call (see below).
Hopefully, it’s just idiocy rather than malice from the driver, but it needs recording and nipping in the bud.
Make sure your sister screen shots everything. Don’t rely on the message being there, because it can be deleted by the other party, whereas a screen shot can’t. Facebook are a nightmare to deal with from a law enforcement point of view. They’re in the USA and don’t give a st about anyone abroad, so getting downloads/data/IP information is extremely unlucky. If you think the cops are disinterested, Facebook will make them look like superstars...
Get your sister to block the idiot as well, once she’s screen shotted everything. Don’t engage with him, on any level. Ignore, ignore, ignore. Without trying to send her into a panic, tell her to make sure she WRITES DOWN, WITH A PEN AND PAPER, anything “out of the ordinary”, as and when it occurs so it’s fresh in her mind and times and dates the entry. It’s extremely unlikely it’ll go anywhere or be needed, but better to have the evidence in the unlikely event it is needed if the bell end continues with his bell endery. Stuff like odd calls/unsolicited messages/strange vehicles/people at home.
Tel your sister to get back on to the cops and insist it’s at least recorded as an incident and that she gets the reference number. If they refuse, get details of the person she’s speaking to - name and/or ID number. If they still don’t play ball, lodge a formal complaint. Keep a written note of the call (see below).
Hopefully, it’s just idiocy rather than malice from the driver, but it needs recording and nipping in the bud.
Make sure your sister screen shots everything. Don’t rely on the message being there, because it can be deleted by the other party, whereas a screen shot can’t. Facebook are a nightmare to deal with from a law enforcement point of view. They’re in the USA and don’t give a st about anyone abroad, so getting downloads/data/IP information is extremely unlucky. If you think the cops are disinterested, Facebook will make them look like superstars...
Get your sister to block the idiot as well, once she’s screen shotted everything. Don’t engage with him, on any level. Ignore, ignore, ignore. Without trying to send her into a panic, tell her to make sure she WRITES DOWN, WITH A PEN AND PAPER, anything “out of the ordinary”, as and when it occurs so it’s fresh in her mind and times and dates the entry. It’s extremely unlikely it’ll go anywhere or be needed, but better to have the evidence in the unlikely event it is needed if the bell end continues with his bell endery. Stuff like odd calls/unsolicited messages/strange vehicles/people at home.
Dibble said:
The cops are talking rubbish. Potentially it’s a malicious communication under s2 of the Communications Act 2003 http://www.legislation.gov.uk/ukpga/2003/21/sectio... or (the start of) harassment under s1 of the Protection from Harassment Act 1997 (assuming it’s England or Wales) http://www.legislation.gov.uk/ukpga/1997/40/sectio... .
Tel your sister to get back on to the cops and insist it’s at least recorded as an incident and that she gets the reference number. If they refuse, get details of the person she’s speaking to - name and/or ID number. If they still don’t play ball, lodge a formal complaint. Keep a written note of the call (see below).
Hopefully, it’s just idiocy rather than malice from the driver, but it needs recording and nipping in the bud.
Make sure your sister screen shots everything. Don’t rely on the message being there, because it can be deleted by the other party, whereas a screen shot can’t. Facebook are a nightmare to deal with from a law enforcement point of view. They’re in the USA and don’t give a st about anyone abroad, so getting downloads/data/IP information is extremely unlucky. If you think the cops are disinterested, Facebook will make them look like superstars...
Get your sister to block the idiot as well, once she’s screen shotted everything. Don’t engage with him, on any level. Ignore, ignore, ignore. Without trying to send her into a panic, tell her to make sure she WRITES DOWN, WITH A PEN AND PAPER, anything “out of the ordinary”, as and when it occurs so it’s fresh in her mind and times and dates the entry. It’s extremely unlikely it’ll go anywhere or be needed, but better to have the evidence in the unlikely event it is needed if the bell end continues with his bell endery. Stuff like odd calls/unsolicited messages/strange vehicles/people at home.
Thanks for the response, I forgot to add she has blocked him. It did cross my mind that 101 isn’t really the police as such. Obviously you don’t want to overact but is it worth her popping to the actual police station or phoning her local one? It really sure as I’ve never had much to do with the police.Tel your sister to get back on to the cops and insist it’s at least recorded as an incident and that she gets the reference number. If they refuse, get details of the person she’s speaking to - name and/or ID number. If they still don’t play ball, lodge a formal complaint. Keep a written note of the call (see below).
Hopefully, it’s just idiocy rather than malice from the driver, but it needs recording and nipping in the bud.
Make sure your sister screen shots everything. Don’t rely on the message being there, because it can be deleted by the other party, whereas a screen shot can’t. Facebook are a nightmare to deal with from a law enforcement point of view. They’re in the USA and don’t give a st about anyone abroad, so getting downloads/data/IP information is extremely unlucky. If you think the cops are disinterested, Facebook will make them look like superstars...
Get your sister to block the idiot as well, once she’s screen shotted everything. Don’t engage with him, on any level. Ignore, ignore, ignore. Without trying to send her into a panic, tell her to make sure she WRITES DOWN, WITH A PEN AND PAPER, anything “out of the ordinary”, as and when it occurs so it’s fresh in her mind and times and dates the entry. It’s extremely unlikely it’ll go anywhere or be needed, but better to have the evidence in the unlikely event it is needed if the bell end continues with his bell endery. Stuff like odd calls/unsolicited messages/strange vehicles/people at home.
It is all very odd and she has screen shots of all his messages. There were 4 before she blocked him.
101 is fine. She needs to possibly be a little more politely insistent. Unfortunately, the call handlers answering 101 don’t always know what they’re talking about. That could be down to it being new staff, agency staff or just a lazy incompetent tosser. It could also be down to misunderstanding/lack of clarity. Tell her to try to remain calm, but insist it’s properly logged.
Dibble said:
101 is fine. She needs to possibly be a little more politely insistent. Unfortunately, the call handlers answering 101 don’t always know what they’re talking about. That could be down to it being new staff, agency staff or just a lazy incompetent tosser. It could also be down to misunderstanding/lack of clarity. Tell her to try to remain calm, but insist it’s properly logged.
Will do, thanks for the advice.Flumpo said:
Dibble said:
101 is fine. She needs to possibly be a little more politely insistent. Unfortunately, the call handlers answering 101 don’t always know what they’re talking about. That could be down to it being new staff, agency staff or just a lazy incompetent tosser. It could also be down to misunderstanding/lack of clarity. Tell her to try to remain calm, but insist it’s properly logged.
Will do, thanks for the advice.silverfoxcc said:
Having read every page!! Covid isolation does funny things to you
Good it all got sorted
Stupid spanner ratchet, with all the press about interent abuse. he is on very shaky ground, Yep report it, block hoim, but report it
And lastly reading this comment from the DP
He also took this opportunity to remind her that they had completed the service and the vehicle was on its way back to her at the time of the accident. Therefore she still has the outstanding service invoice to pay ASAP and that they needed the courtesy car back.
I pictured myself in a restaurant with the waiter bringing me the order, and him dropping it, the owner comes across and says will you pay your bill sir for the food.......Hmmmmm
Good it all got sorted
Stupid spanner ratchet, with all the press about interent abuse. he is on very shaky ground, Yep report it, block hoim, but report it
And lastly reading this comment from the DP
He also took this opportunity to remind her that they had completed the service and the vehicle was on its way back to her at the time of the accident. Therefore she still has the outstanding service invoice to pay ASAP and that they needed the courtesy car back.
I pictured myself in a restaurant with the waiter bringing me the order, and him dropping it, the owner comes across and says will you pay your bill sir for the food.......Hmmmmm
Did your sister ever pay for the service?
At the moment it sounds like he's just venting his frustration at getting a slap on the wrist. Flumpo, in this situation surely the risk of getting official with it and dropping him in even more trouble - i.e. reporting to the police and/or his employer - just makes him more resentful and liable to do something untraceable under cover of darkness, such as casually ejecting a syringe full of paint stripper onto her car as he walks past one night.
As Dibble wisely recommended, she should write everything down, take screenshots etc. but I'd just completely ignore him unless the messages become threatening. His resentment will subside more quickly if he's ignored IMHO.
As Dibble wisely recommended, she should write everything down, take screenshots etc. but I'd just completely ignore him unless the messages become threatening. His resentment will subside more quickly if he's ignored IMHO.
Starfighter said:
How did this individual get the contact details? I am wondering if there is a GDPR issue here. Co up be some extra teeth if needed.
Well the only way he would have known about the OP's sister is through work, even if it was only her name then that is a breach of GDPR. That puts the dealer back on the hook as it's their responsibility to ensure the data is processed only for the purpose which it was collected.The data commissioner would love to hear about his.
voyds9 said:
Starfighter said:
How did this individual get the contact details? I am wondering if there is a GDPR issue here. Co up be some extra teeth if needed.
Well the only way he would have known about the OP's sister is through work, even if it was only her name then that is a breach of GDPR. That puts the dealer back on the hook as it's their responsibility to ensure the data is processed only for the purpose which it was collected.The data commissioner would love to hear about his.
That way they’ll have to deal with the idiot driver as well as get reaming for GDPR.
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