Well Known Flight Carrier Messing About for Refund Due to CV

[Mike-tf3n0]

I had a return flight booked with Easyjet for the beginning of May which, of course, got cancelled. I had the usual stuff about vouchers but I emailed back to say that vouchers were of no interest as the event had been cancelled and would not happen again for at least 12 months so a 9 month voucher was of no use, please refund me the fare. After more faffing I emailed again pointing out that if the flight is cancelled by the carrier then under European law the carrier is under a legal obligation to refund the fare in full. I then received an email asking me if I would like a refund to which I replied in the affirmative, after that I sat back and waited and then the week before last, Eureka, an email saying the fare had been refunded on my debit card! It took another 5 days to arrive but at least it is sorted. I took the view that since their flights go into the EU they would have to comply in the end or risk annoying the very people upon whom they rely for permission to operate almost all their flights and pointing out that I know they have to comply with EU law might trigger a result. On the other hand and as others have observed, it might just be that they finally got round to refunding flights in May! Good Luck!

[Psycho Warren]

Why did they furlough all the staff in refunds when they were clearly needed? Sure send half home so they can spread out and meet the 2 meter rule....

Sounds like they deliberately did it knowing they could palm off customers for several months to help ease the cash flow problems a little bit. Or scarily, maybe they don't have the cash to actually refund?

[andburg]

Psycho Warren said:

Why did they furlough all the staff in refunds when they were clearly needed? Sure send half home so they can spread out and meet the 2 meter rule....

Sounds like they deliberately did it knowing they could palm off customers for several months to help ease the cash flow problems a little bit. Or scarily, maybe they don't have the cash to actually refund?

Exactly this, 3 months of business, servicing debts with little/no income means they likely won't have the cash to refund everybody.
according to FT.com Ryanair's last figures show total debt of EUR 4,211,000,000 servicing that debt will be no small task!

[Jammiedodger]

If it's helpful to know, I was in the same situation with a holiday to Spain in April and flights booked with RyanAir... I finally got my refund into my account end of last week! So I'm sure it will come, but not necessarily in a timely fashion.

O'Leary said on Peston a few weeks ago they were working chronologically through refunds for cancelled flights and were probably 40% of the way through at that time.

[Mr_Megalomaniac]

Also have the tragedy of having had a booking on Opodo (not doing that again) and the most stonewalled failure of client comms ever.
Anyway, have you considered filing your claim via the online MoneyClaim service and also referring them to the CMA for COVID19 related unfair practices?

[blueg33]

As soon as I see the word Ryanair, I move on as I know its going to be a demonstration of "fk the customer"

A business whose culture comes from the CEO who appears to be a bellend

[Aluminati]

Had similar but in March. Ryanair booked through Opodo. Ryanair refunded Opodo within a few days, and sent me proof. Opodo took 8 weeks to return the money, and that was after a badgering campaign on Twitter. Never again.

[Glassman]

When I now go back to Ryanair's chatbot, it gives me a link. Click on the link and It's a gateway to login or register. I'd rather not. I've had an absolute gut-full with them, and it was Opodo who I booked with (I see that their fee is higher than what Ryanair got out of the transaction).

I'm ready to go MCOL. Would it be appropriate to aim this at Opodo given that it was them I paid?