Busted 2 year old fridge freezer.

[ging84]

Taita said:

dhutch said:

I feel you pain, as I too would expect it to last 20 years minimum. I got 7 years out of the one which came with my house for £50.

You don't mention the make.model, but the price you paid is not far from top dollar for a standard 600 wide floor standing unit, if obviously much nearer budget price for a 900-1200 and or 'american' style unit. I am surprised it only has 1 year on the refrigerant components.

It would be interesting to know what an independent repairer would make of it, cause of issue, cost to repair.

Did it come from an budget/online type outlet, or was it from a local bricks and mortar type outlet? The latter tend to be much better in these instances, if obviously with the potential to vary outlet to outlet.

Can't add much more, other than my commiserations you are in this mess. bds I say!

Daniel

It is one of these, so bog standard fridge on top, fridge on bottom:

https://www.appliancesdirect.co.uk/p/hcn6182wk/hoo...

(it wasn't from here)

It came from an XYZ Electrical store (where XYZ is some letters), which has a branch in the town I live in. They sell electric fires, TVs etc. Bricks and mortar place.

Under the CRA I'd say 2 years isn't reasonable at all - guess I just need to convince them of this!

Why do you think you need to convince them?
They've accepted its not reasonable and offered you a partial refund, all that is left is to negotiate how much.
They've offered you a refund of just under 30%, to me that suggests they expect it to last a minimum of about 3 years, does that seem reasonable? if not give them your own refund suggestion.

[Chris32345]

Fastdruid said:

Have you *fully* defrosted it?

By that I mean left it for ~48h or so turned off?

Because "frost free" freezers are st. They work by blowing air over and round the cooling element, except that freezes up, so they have a heater...which doesn't really work. So they have in the small print a get out of "defrost every 6 months"...and if you don't the fan eventually freezes up and they stop being properly cold. What the fk is the point of "frost free" if you have to defrost the fking thing every fking few months anyway? Show me a non-frost free that gets *that* iced up over 6 months to be a problem?

I would never buy another frost free freezer, give me one where every now and then you have to chip off slabs of ice because at least those stay fking cold.

I have a frost free freezer that's been running 13 years none stop

[SmoothCriminal]

People are deluded if they think modern appliances will last 20 years+

[dhutch]

SmoothCriminal said:

People are deluded if they think modern appliances will last 20 years+

Correction. People are brainwashed if they think it's acceptable for a fridge not to last 20 years, when 30-40years ago we where making fridges which are still working today.

I was talking to my parents today, then have just reinstated the water feature I built as a teenager, turned off when it started tripping the RCD. Having sat unused for ten year, the pump cable had just been knawed by something and just needed shortening, the hozelock uv filter needed an £3.50 'annual service kit' to replace a failed seal and the bulb. Now working absolutely perfectly 24/7 again. Date of manufacture 2002. Normal inexpensive domestic spec equipment, working at it should be, even at the bottom of an abandoned pond!

We also worked out the fridge in my partners flat must have been 30yo. Not issues.

Daniel

[dhutch]

ging84 said:

Taita said:

dhutch said:

I feel you pain, as I too would expect it to last 20 years minimum. I got 7 years out of the one which came with my house for £50.

You don't mention the make.model, but the price you paid is not far from top dollar for a standard 600 wide floor standing unit, if obviously much nearer budget price for a 900-1200 and or 'american' style unit. I am surprised it only has 1 year on the refrigerant components.

It would be interesting to know what an independent repairer would make of it, cause of issue, cost to repair.

Did it come from an budget/online type outlet, or was it from a local bricks and mortar type outlet? The latter tend to be much better in these instances, if obviously with the potential to vary outlet to outlet.

Can't add much more, other than my commiserations you are in this mess. bds I say!

Daniel

It is one of these, so bog standard fridge on top, fridge on bottom:

https://www.appliancesdirect.co.uk/p/hcn6182wk/hoo...

(it wasn't from here)

It came from an XYZ Electrical store (where XYZ is some letters), which has a branch in the town I live in. They sell electric fires, TVs etc. Bricks and mortar place.

Under the CRA I'd say 2 years isn't reasonable at all - guess I just need to convince them of this!

Why do you think you need to convince them?
They've accepted its not reasonable and offered you a partial refund, all that is left is to negotiate how much.
They've offered you a refund of just under 30%, to me that suggests they expect it to last a minimum of about 3 years, does that seem reasonable? if not give them your own refund suggestion.

Can't fault that logic! Three years, pahhh, no. I might give you once they had got to 80%. But only after a hell of a fight and having let them know exactly what I thought of them and their appliances.

[LaurasOtherHalf]

Sheepshanks said:

deggles said:

A reasonable person would expect a household appliance to last more than two years IMO.

Once it's fixed it may well last many years. If it can't be fixed then you have a valid basis for a claim.

Annoying as early failure is, st happens.

I installed a complete kitchen's appliances from a certain well known manufacturer in my own house, being in the trade I knew they were pushing for sales and I thought some of their features were worthwhile enough to be promoted through my business.

Within a year two big ticket items had failed with one being irreparable. After moaning on here the MD got in touch but they coudn't repair the appliance although they would replace. Unfortunately it wouldn't fit in with the other stuff as the design and changed.

So their ste QC meant we couldn't call them up on it.

Never buy any kitchen appliances that are made by a phone and LCD TV south korean manufacturer.

[Who me ?]

LaurasOtherHalf said:

I installed a complete kitchen's appliances from a certain well known manufacturer in my own house, being in the trade I knew they were pushing for sales and I thought some of their features were worthwhile enough to be promoted through my business.

Within a year two big ticket items had failed with one being irreparable. After moaning on here the MD got in touch but they coudn't repair the appliance although they would replace. Unfortunately it wouldn't fit in with the other stuff as the design and changed.

So their ste QC meant we couldn't call them up on it.

Never buy any kitchen appliances that are made by a phone and LCD TV south korean manufacturer.

in telecomms we always said that the two letters meant that you would be "fortunate" ( or similar)if it lasted.
Can't help on the refund, but there's gents on
https://www.ukwhitegoods.co.uk/forums/
that migh give you some help for a cure and possible possible life of item. You'll have to register and ask on the fridge freezer section with make & model. BTW- the blokes on their are white goods repair blokes (as in the blokes who'd attend for a fee) but give their time willingly. No questin is too daft. .
I've had this problem with last one ,made by a UK conglomerate. It lasted short of 2 years before similar problem. Diagnoses was that moisture in the (suppossedly " sealed compartment housing the fan which drove the fan was freezing. As it was a frost free model, the ice slowed down the fan, resulting in a poor supply of cold air to the freexer section. Cure was to replace the fan and plastic housing and seal the joint. That lasted two years again, and every so often we'd call out the repair bloke to repeat same cure. Year six, same fault, and same cure. Months later, same problem. This time it was replaced under warranty.Explanation was that wiring looked suspect .
After the initial fault, repairs cost only the maintenance contract ( not expensive as we get family concession rates).

[dhutch]

It appears to be reasonably well known that Samsungs kitchen appliances, certainly fridges, are mid-low spec units with a high price tag to pay for the warranty package. Which is a shame, and they make nice computer monitors, I bought mine in 2005 when I went to uni, now back to using them daily working from home.

[Who me ?]

My FF was not Samsung, but of similar quality. I took my complaint to the maker,who referred me back to Comet- nuff said.
In past couple of years I've noticed that the tend is now to offer the customer an extra year warranty on breakdown cover if the "register" it. Then after registration, you get a nice letter offering to cover any cosmetic damage, until the end of the breakdown cover. At end of he two yers you'll get another letter offering breakdown cover, on any and all items you have registered, with a package price ,for more than one item, from fridge freezers to mowers, with the price increasing year by year. It's always a constant sales pitch even if you call out for a repair. Repair call-outs get routed via a auto menu to a call handler at the firm in question, who will offer a repair date with the maker.

[dhutch]

Ahhh, lovely LG. Nice factory in Wales I believe.... Sigh!

[ging84]

dhutch said:

Can't fault that logic! Three years, pahhh, no. I might give you once they had got to 80%. But only after a hell of a fight and having let them know exactly what I thought of them and their appliances.

.Do you money back or do you just want to shout at someone?
Ever heard the phrase you'll catch more flies with honey than vinegar

[dhutch]

ging84 said:

Ever heard the phrase you'll catch more flies with honey than vinegar

Fully agree, I would would be going in friendly with logic, aiming for 100%. But would become increasingly sour if not successful!