Southwestern trains what to do?
Discussion
hurstg01 said:
Well, I'm getting more and more frustrated with this online form - it expects me to know ALL the trains that I was delayed on and enter each one, one at a time, whereas before the implementation of delay-repay the system automatically knew which trains were relevant to the compensation required throughout the course of my Season Ticket
I feel a chat to a staff member at the local station is in order....
Based on the info that edc uncovered on the website, shouldn't you be able to claim using the 'old' method instead?I feel a chat to a staff member at the local station is in order....
https://www.southwesternrailway.com/contact-and-he...
I'd just tot up the number of void periods on your line and submit a claim by email.
You'll have to use Delay Repay for your new ticket, though. It's not actually too much hassle, I have the link as the first favourite on my browser and it is increasingly the first thing I do when I get to the office and (less frequently) when I get home.
The whole ides is to make you less likely to claim, which is what makes me more determined to claim.
edc said:
I did it weekly. I ran the raildar report and enter your normal journey times. Any trains that are 15 mins or more late within the time I might normally travel are fair game.
It depends where you are on the line, but if you have a frequent train service, I always add comments to support the claim.If one of my trains between 8.00 and 9.00 AM is cancelled, there is normally another one that comes along within 5-10 minutes, but it is likely to be too crowded to get on, so I claim for the total delay. They often don't honour the claim unless I explain that part, as they just assume that all trains that are running are easy to board.
kingston12 said:
Based on the info that edc uncovered on the website, shouldn't you be able to claim using the 'old' method instead?
https://www.southwesternrailway.com/contact-and-he...
I'd just tot up the number of void periods on your line and submit a claim by email.
You'll have to use Delay Repay for your new ticket, though. It's not actually too much hassle, I have the link as the first favourite on my browser and it is increasingly the first thing I do when I get to the office and (less frequently) when I get home.
The whole ides is to make you less likely to claim, which is what makes me more determined to claim.
As I had my ticket reprinted on the 8th September and took any refunds from March until then, that is covered by the 4th September notice. https://www.southwesternrailway.com/contact-and-he...
I'd just tot up the number of void periods on your line and submit a claim by email.
You'll have to use Delay Repay for your new ticket, though. It's not actually too much hassle, I have the link as the first favourite on my browser and it is increasingly the first thing I do when I get to the office and (less frequently) when I get home.
The whole ides is to make you less likely to claim, which is what makes me more determined to claim.
And I agree that it appears to be geared to be as fussy and as much hassle to reduce those bothering to claim and like you, that makes me more determined to claim. In the world currently is being used the buzz-phrase customer-centric but not that doesn’t apply here
as the process is so much more ‘dirty’ than it needs to be
Had an appalling experience yesterday regarding lost property. Their lost property phoneline is not answered and their customer service line was awful... no help at all and "computer says no" attitude.
Currently sitting on the fast train to Waterloo... its done about 30mph all the way from Woking repeatedly slowing to 20mph then back up to 30mph so we are crawling all the way into London. No reported issues on national rail. ... why do trains do this ? And why when they are delayed do they crawl up to platforms at 10mph ultra slowly for no reason at all?
Currently sitting on the fast train to Waterloo... its done about 30mph all the way from Woking repeatedly slowing to 20mph then back up to 30mph so we are crawling all the way into London. No reported issues on national rail. ... why do trains do this ? And why when they are delayed do they crawl up to platforms at 10mph ultra slowly for no reason at all?
Dizeee said:
Currently sitting on the fast train to Waterloo... its done about 30mph all the way from Woking repeatedly slowing to 20mph then back up to 30mph so we are crawling all the way into London. No reported issues on national rail. ... why do trains do this ? And why when they are delayed do they crawl up to platforms at 10mph ultra slowly for no reason at all?
Crawling along is your service following restrictive signals, or another train in non-railway terms. The SWT and SN networks are so oversubscribed it's going to happen in the peak unfortunately.In regards to crawling into platforms at 10mph there could be a variety of reasons. If the train isn't due to stop there I do my best to avoid stopping in the platform and crawl through; there may also be an emergency speed restriction in place. In all likelihood there is a red on the end of the platform extremely close to where the train will be stopping, the driver is giving the signal more time to 'come off' (change to yellow/green etc) and/or eliminating an emergency brake application from over-sensitive TPWS (safety system) grids within the platform.
But I am talking about the instances whereby the train is MILES away. Take Farnborough for example. You can see the train when it is around 5 minutes away approaching the station from Fleet. At around 2 minutes away you can see it is close enough to judge it's speed. Often it crawls in at a snails pace from really far out, with no obstruction or issue, and often onto a deserted platform.
Ive given up on swt. My problem never seemed to be getting to london from guildford but getting home from london. I would take hours some times for trains to get me back when it should only be less than one. I ended up getting my cbt and a motorcycle to make the journey and i am so glad i did. I still use the trains in really bad weather but i do say to myself before that journey - can i be possibly late to work today due to a signal problem hundreds of miles away and not get in trouble and do i need to be home at a certain time tonight that a delay may cause me to miss? If either question fails i bundle up and take the motorcycle.
Swt has actually done to me exactly what they are supposed to prevent, putting more vehicles on the road because i simply cant trust them.
Swt has actually done to me exactly what they are supposed to prevent, putting more vehicles on the road because i simply cant trust them.
Because it’s probably more pointless than the discussion about the new TVR. Union is paying members to strike, SWR getting given £35m because of the strike, no one has any skin in the game except the customer. RMT are quite literally taking action against customers, because no one else loses out here...
Yes I commute daily and have been for 13 years
Yes I commute daily and have been for 13 years
I remember when SWT delivered a good service. I know it is not directly their fault, but since this take over and for the past year of strikes, the entire service is diabolical.
Train lengths are woefully short turning trains into tubes, punctuality is pis poor, the state of the trains is pis poor, and I have found mouthy guards with attitude a regular occurrence - usually over where to put my bike on the train. The fact that the cycle areas are full of prams, luggage and arrogant f
ktards who refuse to move is neither here nor there to some of them, still it ends up me getting it in the neck if I put my bike elsewhere despite it being perfectly moveable and safe.
I have to endure this st show all month and I am not looking forward to it. Price hikes and an ever decreasing quality service. I am tempted to join those who commute by motorbike and do away with having to get involved with South Worst Trains.
Train lengths are woefully short turning trains into tubes, punctuality is pis poor, the state of the trains is pis poor, and I have found mouthy guards with attitude a regular occurrence - usually over where to put my bike on the train. The fact that the cycle areas are full of prams, luggage and arrogant f
ktards who refuse to move is neither here nor there to some of them, still it ends up me getting it in the neck if I put my bike elsewhere despite it being perfectly moveable and safe.I have to endure this s
t show all month and I am not looking forward to it. Price hikes and an ever decreasing quality service. I am tempted to join those who commute by motorbike and do away with having to get involved with South Worst Trains.RemyMartin81D said:
fking lol at thinking RMT is paying it's members to strike. That just is not true, whilst my thoughts on the strike are not up for question (for balance I don't agree with them and I am rail staff) you have to ask how strongly they feel in regards to not getting any money for a month , over Christmas.
What has happened though is the MD Andy Mellors has been fked off and the current MD of my company Mark Hopwood, dropped in to take up the slack.
It a total cluster fk and there isn't any end in sight even past this 'month off' for the guards.
Sorry, paying is not the correct term - RMT are compensating any members who strike. I believe they are terming it a "hardship grant" or some suchking lol at thinking RMT is paying it's members to strike. That just is not true, whilst my thoughts on the strike are not up for question (for balance I don't agree with them and I am rail staff) you have to ask how strongly they feel in regards to not getting any money for a month , over Christmas. What has happened though is the MD Andy Mellors has been f
ked off and the current MD of my company Mark Hopwood, dropped in to take up the slack. It a total cluster f
k and there isn't any end in sight even past this 'month off' for the guards.RemyMartin81D said:
It's a pittance and I do mean pittance. RMT isn't rich enough to start even paying a 1/4 of all it's members wage a month.
It would be closer to 1/8th or 1/16th of the wage. About £100-£250.
I think the press have got hold of it and seem to have exaggerated the amounts. The Times ran a story that claimed every striking member would get £1.5k IIRC.It would be closer to 1/8th or 1/16th of the wage. About £100-£250.
The thing that seems completely nuts is that SWR get compensated by the taxpayer for lost fare revenue.
That might by made up or exaggerated as well, but if it isn’t, it gives them zero incentive to sort it out. In fact less than zero, because it means they can blame the unions for a month of poor service rather than have to make up other excuses for their usual failings.
hadenough! said:
Well, if that is true and SWR is being compensated by the taxpayer, then there is a far smaller incentive than there should be for either side to get to a resolution.It just becomes a war of attrition, which presumably SWR will win. Even if the RMT can afford to compensate their members this time, they won’t be able to keep doing it for future strikes.
If SWR are being compensated by the Government, then that must be a strange clause built into their licence which means the taxpayer will foot their bill for all future strikes.
Some advice for this weekend would be appreciated from people who use the routes regularly.
Live in Farnborough, and on Saturday 7th am taking Mum up to Theatre Royal, Haymarket for her birthday. Normally would just get the train to Waterloo and then a cab (she's getting on a bit with a few heart issues, so we don't do walking/running or the underground).
With one train an hour that'll stop everywhere and likely only have 4-8 carriages and be standing room only, I can't risk relying on the train from Farnborough.
Is there somewhere I can drive to and park?
Should I drive right into Central London?
Or the train to Reading and then Paddington and get a cab from there?
Live in Farnborough, and on Saturday 7th am taking Mum up to Theatre Royal, Haymarket for her birthday. Normally would just get the train to Waterloo and then a cab (she's getting on a bit with a few heart issues, so we don't do walking/running or the underground).
With one train an hour that'll stop everywhere and likely only have 4-8 carriages and be standing room only, I can't risk relying on the train from Farnborough.
Is there somewhere I can drive to and park?
Should I drive right into Central London?
Or the train to Reading and then Paddington and get a cab from there?
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