New Kuga Hybrid - 8 month recall, now broken after 1 week
Discussion
My wife bought a Kuga hybrid last year and the experience has been a joke from start to finish.
Purchase date / deposit paid was late August 2020. After 2 weeks and having sold her car via AutoTrader, the entire line up was recalled, so delivery date was "delayed". We had to cancel / undo our sale of existing car, and we got little to nothing from Ford in terms of updates or communication. This rolled on and on and on until February this year, when her existing car dies a death on a dual carriageway and we end up having to fork out for police recovery.
That also meant the part exchange value was off the table, so we have to now find a shed load more cash. Still no date on when car would be ready, little to no assistance from Ford. After a merry go round of comedy between Ford UK and the dealer ( they both seem to have completely different viewpoints and abilities ) the dealer give her a courtesy car to see her through until April when the car is now believed to be ready. Loads of issues around not being able to insure her on the courtesy car, then you can't put any animals in it, so we have been unable to do much with our dog during this duration. We also then had to hire a car when we went away for a weekend in April with the dog, so another 300 quid spent.
Car was delivered around 10 days ago - at last. Yesterday, whilst fully charged, I take my kids to the park round the corner, half way there the screen says "vehicle communications error" and all the internal systems shut down. The dash goes blank, nothing works other than the engine ( it still drives ). I come to rest to try and reboot / re start it, and the car shuts down in the middle of the road, totally dead with "error" on the screen. Can't do anything with it, stuck in park with lights on. Totally fubar. AA come out and manage to get it "moving" so it is now back at the dealer again.
If your thinking of getting one, don't.
Purchase date / deposit paid was late August 2020. After 2 weeks and having sold her car via AutoTrader, the entire line up was recalled, so delivery date was "delayed". We had to cancel / undo our sale of existing car, and we got little to nothing from Ford in terms of updates or communication. This rolled on and on and on until February this year, when her existing car dies a death on a dual carriageway and we end up having to fork out for police recovery.
That also meant the part exchange value was off the table, so we have to now find a shed load more cash. Still no date on when car would be ready, little to no assistance from Ford. After a merry go round of comedy between Ford UK and the dealer ( they both seem to have completely different viewpoints and abilities ) the dealer give her a courtesy car to see her through until April when the car is now believed to be ready. Loads of issues around not being able to insure her on the courtesy car, then you can't put any animals in it, so we have been unable to do much with our dog during this duration. We also then had to hire a car when we went away for a weekend in April with the dog, so another 300 quid spent.
Car was delivered around 10 days ago - at last. Yesterday, whilst fully charged, I take my kids to the park round the corner, half way there the screen says "vehicle communications error" and all the internal systems shut down. The dash goes blank, nothing works other than the engine ( it still drives ). I come to rest to try and reboot / re start it, and the car shuts down in the middle of the road, totally dead with "error" on the screen. Can't do anything with it, stuck in park with lights on. Totally fubar. AA come out and manage to get it "moving" so it is now back at the dealer again.
If your thinking of getting one, don't.
Obviously a bad experience and you feel you need to vent but there are plenty of happy owners of the PHEV and Kuga in general out there.... Your experience of the Kuga and Ford are not going to be everyone's.
There is a Kuga owners club forum, I'd suggest posting there in the Mk3 section to see if others have experienced the same issues, although obviously ford should be fixing it. Probably a software glitch.
Done over 2k miles in my Kuga, albeit a 190 AWD diesel and had no issues. Very pleased with it.
There is a Kuga owners club forum, I'd suggest posting there in the Mk3 section to see if others have experienced the same issues, although obviously ford should be fixing it. Probably a software glitch.
Done over 2k miles in my Kuga, albeit a 190 AWD diesel and had no issues. Very pleased with it.
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