2016 Mk7 Golf GTi rust
Discussion
warch said:
My previous generation Golf had dreadful superficial rust issues, and was starting to deteriorate structurally by the time I offloaded last year. I think it's just an issue they have, presumably down to corrosion protection or paint deficiencies.
Or cost cutting at manufacturing point.Ford made some great family cars ruined by them cutting costs on paintwork/galvanising etc.
So I have an appointment with VW approved repairers in Milton Keynes this Friday.
Previously I went to VW in Bedford where I live as it's closer. If the Bedford VW had got it approved my car would have been trailered to Bishops Stortford to be repaired which I wasn't keen on. At least with MK it's repaired in mk.
The initial meeting is with the bodyshop too, not VW which cuts out the warranty middle man unlike Bedford.
Previous poster saying about swirl marks on his black golf R.....the mk VW showroom is like a green house, glass everywhere so the sun gets in from all angles. When I have been looking at golfs in the showrooms, ALL of them had awful swirl marks! White, black, lapiz blue. Some brand new too.
And the you see the courtesy washers washing cars with plastic brush heads and you know why. That's why I always refuse a courtesy wash if it's in there!
Previously I went to VW in Bedford where I live as it's closer. If the Bedford VW had got it approved my car would have been trailered to Bishops Stortford to be repaired which I wasn't keen on. At least with MK it's repaired in mk.
The initial meeting is with the bodyshop too, not VW which cuts out the warranty middle man unlike Bedford.
Previous poster saying about swirl marks on his black golf R.....the mk VW showroom is like a green house, glass everywhere so the sun gets in from all angles. When I have been looking at golfs in the showrooms, ALL of them had awful swirl marks! White, black, lapiz blue. Some brand new too.
And the you see the courtesy washers washing cars with plastic brush heads and you know why. That's why I always refuse a courtesy wash if it's in there!
Funnily enough mate I bought the car from vindis beford lol same dealer you visited? Yeah it’s shocking this is how cars are being treated guess they couldn’t care less, neither do most owners when they buy because 9 times out of 10 there leased. Cheeky gits managed to mask most of it with polish or wax so I didn’t pick up on a lot of it. Hope things work out for you in MK, fingers crossed let us know how you got on
chan61922 said:
Slighty off topic and your situation, but I have a 2016 golf R in black, only bought back in June as an approved used car from VW, car looked mint in show room, took it home and a few days later after there polish wore off car was covered in swirl marks a few fair size scratches and stone chips peppered over the front end. Annoyed! Just last month I had it 4 stage machine polished and most the swirls are gone as are the scratches, car is black so stands out like a sore thumb. God knows what clown Owed before me it’s only on 26k and paint was shocking.
When we picked up the (silver) Golf Twist mentioned earlier, I was giving it a looking at in the showroom and the salesman said he was glad I wasn't picking up a black car as they come with scratches mixed into the paint.chan61922 said:
Funnily enough mate I bought the car from vindis beford lol same dealer you visited? Yeah it’s shocking this is how cars are being treated guess they couldn’t care less, neither do most owners when they buy because 9 times out of 10 there leased. Cheeky gits managed to mask most of it with polish or wax so I didn’t pick up on a lot of it. Hope things work out for you in MK, fingers crossed let us know how you got on
Yeh mate that's the one. The warranty guy is based down the road at the Audi garage. Sneaky aren't they. Bet they know that black cars show it the most.
Keep an eye out for rust then on yours!!
I ordered some touch up paint so I could fill in the stone chips on my front bumper and bonnet and they don't do them for the oryx white colour that mine is. But the guy that served me didn't tell me that an ordered me an aerosol can to touch it up with.....I just laughed when he brought it out. What am I going to do with that!!!
LOL aerosol can really?!? Worst thing is the guy was probably being dead serious, literally no enthusiasm or passion amongst main dealership staff nowadays. You think a touch up pen would be worth a shot for stone chips then? Think it would blend a lot better in your white then my black. Ring your dealer up and get your paint code number, then pop into Halfords and have them mix it for you, they can match the exact dealer paint, think it’s 12 odd quid for a decent size touch up pen kit with various different bits in it! I will definitely be looking out for rust now that you mentioned it, didn’t even know it was a thing- what I do know is the paint is terrible for a modern car, before having it machine polished I was seriously considering having the car wrapped, even now I do sometimes think maybe a wrap might not be a bad shout
burger81 said:
chan61922 said:
Funnily enough mate I bought the car from vindis beford lol same dealer you visited? Yeah it’s shocking this is how cars are being treated guess they couldn’t care less, neither do most owners when they buy because 9 times out of 10 there leased. Cheeky gits managed to mask most of it with polish or wax so I didn’t pick up on a lot of it. Hope things work out for you in MK, fingers crossed let us know how you got on
Yeh mate that's the one. The warranty guy is based down the road at the Audi garage. Sneaky aren't they. Bet they know that black cars show it the most.
Keep an eye out for rust then on yours!!
I ordered some touch up paint so I could fill in the stone chips on my front bumper and bonnet and they don't do them for the oryx white colour that mine is. But the guy that served me didn't tell me that an ordered me an aerosol can to touch it up with.....I just laughed when he brought it out. What am I going to do with that!!!
Smiljan said:
burger81 said:
chan61922 said:
Funnily enough mate I bought the car from vindis beford lol same dealer you visited? Yeah it’s shocking this is how cars are being treated guess they couldn’t care less, neither do most owners when they buy because 9 times out of 10 there leased. Cheeky gits managed to mask most of it with polish or wax so I didn’t pick up on a lot of it. Hope things work out for you in MK, fingers crossed let us know how you got on
Yeh mate that's the one. The warranty guy is based down the road at the Audi garage. Sneaky aren't they. Bet they know that black cars show it the most.
Keep an eye out for rust then on yours!!
I ordered some touch up paint so I could fill in the stone chips on my front bumper and bonnet and they don't do them for the oryx white colour that mine is. But the guy that served me didn't tell me that an ordered me an aerosol can to touch it up with.....I just laughed when he brought it out. What am I going to do with that!!!
No idea Halfords did the paint match thing...may have a look at that thanks mate.
So saw the warranty guy for VW Milton Keynes earlier.
He had a look and said to him it looks like the galvanising hasn't worked in those areas and maybe when the car heats up and cools it's caused the paintwork to come away from the body.
So both him and Bedford VW warranty guy think the same. But someone higher up who authorises claims thought it was a stone chip.
Mk guy said as I've already got a claim made with Bedford that he won't submit another but he will give me his report. He gave me VW customer complaints number and told me to call them and explain my situation.
I did and they were very helpful and seemed keen to get it sorted. Took a lot of details from me, and sounded like they take complaints seriously. So should here back in 48 hours from them.
The thing I was saying to the mk guy and he kind of agreed with is the car has 3 year paint warranty as standard, so it doesn't matter if VW think it's a stone chip and I think it's a more serious issue down to poor paint. The fact of the matter is the paint is not fit for purpose no matter what. A stone chip should not rust underneath that quickly. So as it's not past 3 years they should have sorted it anyway.
Does that make sense?
I'm a bit more hopeful of a positive outcome now. Still seeing Bedford warranty guy next Friday again anyway to show him the new bits of rust in the panel gap, and let's see how it goes this week.
He had a look and said to him it looks like the galvanising hasn't worked in those areas and maybe when the car heats up and cools it's caused the paintwork to come away from the body.
So both him and Bedford VW warranty guy think the same. But someone higher up who authorises claims thought it was a stone chip.
Mk guy said as I've already got a claim made with Bedford that he won't submit another but he will give me his report. He gave me VW customer complaints number and told me to call them and explain my situation.
I did and they were very helpful and seemed keen to get it sorted. Took a lot of details from me, and sounded like they take complaints seriously. So should here back in 48 hours from them.
The thing I was saying to the mk guy and he kind of agreed with is the car has 3 year paint warranty as standard, so it doesn't matter if VW think it's a stone chip and I think it's a more serious issue down to poor paint. The fact of the matter is the paint is not fit for purpose no matter what. A stone chip should not rust underneath that quickly. So as it's not past 3 years they should have sorted it anyway.
Does that make sense?
I'm a bit more hopeful of a positive outcome now. Still seeing Bedford warranty guy next Friday again anyway to show him the new bits of rust in the panel gap, and let's see how it goes this week.
Sooo.....after a paint inspection from a 3rd party sorted by VW, VW have agreed to sort out the rust at the front on both sides, but say they will not cover the bubbling at the rear as that is due to external influences.
Sigh.
This is such hard work...a multi million pound company can't fork out a few more hundred quid whilst it is in the body shop getting the same work done about a metre away!!!!
The most annoying thing is having to go through one guy who has to speak to the other guy who takes days to come back to me.
No wonder people just give up!
I'm not letting it go, they need to sort it all. I've asked to see the report and findings from the paint guy but the warranty guy at VW said he's not sure if he can share it, he will have to ask!
Why is it all so bloody secret!
Sigh.
This is such hard work...a multi million pound company can't fork out a few more hundred quid whilst it is in the body shop getting the same work done about a metre away!!!!
The most annoying thing is having to go through one guy who has to speak to the other guy who takes days to come back to me.
No wonder people just give up!
I'm not letting it go, they need to sort it all. I've asked to see the report and findings from the paint guy but the warranty guy at VW said he's not sure if he can share it, he will have to ask!
Why is it all so bloody secret!
Still getting nowhere with this. Emailed directors at the dealership I bought the car from, said I'd be going to the vehicle ombudsman, which is also turning into a long drawn out process.
Some people say rust is like cancer, it'll keep coming back down the line.
So I'm debating whether to sell the car after its repaired. Thoughts?
Some people say rust is like cancer, it'll keep coming back down the line.
So I'm debating whether to sell the car after its repaired. Thoughts?
If it was me, I'd have just sucked it up after getting nowhere with the dealer or VW, took it to a decent bodyshop and had it sorted. You're talking a few hundred quid to have that sorted. Yes you shouldn't have to pay but you've already spent months getting nowhere and now clearly fell out of love with the car. If rust is treated properly it won't come back for years, in which time you'll have properly changed cars anyway.
It's funny, I gave the car a good clean yesterday in prep for it going to get half the work done on Monday, and man it looked so good all clean.
I've almost gone full circle. Don't want to sell it now,think I'll regret it. So VW can do the bad bits under warranty, which has been agreed and I've found someone local who can do the other bits for about £400.
He made me feel more confident after he talked me through how they will fix it and respray it.
VW are still w*nkers though!
Just hope their body shop do a decent job as well.
I've almost gone full circle. Don't want to sell it now,think I'll regret it. So VW can do the bad bits under warranty, which has been agreed and I've found someone local who can do the other bits for about £400.
He made me feel more confident after he talked me through how they will fix it and respray it.
VW are still w*nkers though!
Just hope their body shop do a decent job as well.
burger81 said:
Still getting nowhere with this. Emailed directors at the dealership I bought the car from, said I'd be going to the vehicle ombudsman, which is also turning into a long drawn out process.
Some people say rust is like cancer, it'll keep coming back down the line.
So I'm debating whether to sell the car after its repaired. Thoughts?
I’ve tried to repair minor rust on my T5 Transporter and 18 months later it starts to creep back through.Some people say rust is like cancer, it'll keep coming back down the line.
So I'm debating whether to sell the car after its repaired. Thoughts?
That’s with taking great care to grind back to clean metal, applying a rust converter product, priming and painting.
So got the car back last night....
Rust has gone but they've done the minimum possible in terms of respray. The rust was on the bottom of the front wing but they've not resprayed the whole front wing on either side!
I know this as they both had stone chips which haven't been covered over.
From speaking to other body shops they said they'd expect the whole panel to be redone.
Also the car was trailered to and from the body shop as to not put any mileage on the car, yet it's done 1.2 miles more than when it left. Very minor but I'm annoyed that someone has driven it that far....if there is a reasonable explanation for it, then fine.
Also had a creaking from the front offside suspension when going over speed humps, the car never did that before so I'm not happy about that. Wonder if that's an effect of being tied down to the trailer by that wheel?
So not the best result, will raise these points with VW and see what happens - probably nothing!!
Rust has gone but they've done the minimum possible in terms of respray. The rust was on the bottom of the front wing but they've not resprayed the whole front wing on either side!
I know this as they both had stone chips which haven't been covered over.
From speaking to other body shops they said they'd expect the whole panel to be redone.
Also the car was trailered to and from the body shop as to not put any mileage on the car, yet it's done 1.2 miles more than when it left. Very minor but I'm annoyed that someone has driven it that far....if there is a reasonable explanation for it, then fine.
Also had a creaking from the front offside suspension when going over speed humps, the car never did that before so I'm not happy about that. Wonder if that's an effect of being tied down to the trailer by that wheel?
So not the best result, will raise these points with VW and see what happens - probably nothing!!
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