Dealer Dashcam advert - what would you expect?

Dealer Dashcam advert - what would you expect?

Author
Discussion

thetapeworm

Original Poster:

11,192 posts

238 months

Wednesday 14th October 2020
quotequote all
Absolutely nothing to do with me, just a post I saw on a Facebook group that has me intrigued.

Essentially someone has bought a car from a dealership and based on the flyer below paid £249 for a dashcam. On collecting the car only a front camera unit was installed.

When they raised this they were told the dual one is £399.



Ultimately it boils down to this for me:

1. They've fitted a DVR601 single camera.

2. They sold them a DVR602 "Dual Dash Cam" and quoted all the specifications for this unit, not the DVR601.

There's no "from" for the DVR602, there's a "from" for "a dashcam fitting" that seems to start with the DVR601 for £249 and goes up to the DVR602 for £399.

The DVR601 costs around £120 retail at source, the DVR602 around £160. If they're buying them in bulk as a business they won't be paying anything close to this.

They're being dishonest and misleading with that flyer.

Am I being naive or reading too much into it?

Does the "from" allow what they've done?

Edited by thetapeworm on Wednesday 14th October 17:44

thetapeworm

Original Poster:

11,192 posts

238 months

Friday 16th October 2020
quotequote all
I appreciate nobody cares but for the sake of completeness I wanted to add that they took the car back, the dealer removed the single dashcam and gave them their money back. They still refuse to accept that the advert is misleading though.

defblade

7,392 posts

212 months

Friday 16th October 2020
quotequote all
thetapeworm said:
I appreciate nobody cares
I cared, but don't know enough actual law to have made a useful comment... I know that doesn't stop a lot of people on PH rolleyes , but in this quiet little corner, we mostly only give advice we're pretty sure about... it may seem a little stand-off-ish, but getting the electrics wrong can end up in bricked ECUs, burns, deaths and fires.

If you're still interested in the legal position, maybe try reposting the same question in SP&L?

FWIW, which is little-to-nothing, I'd say that advert is misleading at the very least, too. But the "from" does suggest options and invites a fuller discussion of what's what.

thetapeworm

Original Poster:

11,192 posts

238 months

Friday 16th October 2020
quotequote all
I wasn't trying to be sassy but having read it back again I do sound a bit that way smile

I originally posted it in The Lounge and had no idea it had been moved here. That explains why it was quieter than anticipated though.

It felt more "loungy" in content to me, it was more a look for layman's thoughts on the advert than anything too specialised.

I guess someone felt differently.

Thanks for taking the time to reply smile



Edited by thetapeworm on Friday 16th October 21:54

MitchT

15,788 posts

208 months

Friday 16th October 2020
quotequote all
The way it's worded makes it look like the dual cam system is priced from £249, not your options begin at £249 with a single cam system. It is misleading. There's no mention of a single cam system at all!

Spare tyre

9,458 posts

129 months

Saturday 17th October 2020
quotequote all
My experience from any thing to do with dealers is everything is a scam

They are rotten to the core

CoolHands

18,496 posts

194 months

Saturday 17th October 2020
quotequote all
Underhand / incompetent dealers? Never!

anonymous-user

53 months

Saturday 17th October 2020
quotequote all
The website makes it clear that it’s one price for the single cam and a higher price for the dual. That does not.

Either of the prices is totally outrageous BTW......