My New Alpine a110 premiere edition......
Discussion
detee said:
It's hugely disappointing though, I was meant to be taking my wife away in it this weekend. I was offered a hire car...
I am now worried about the service and build quality being up to scratch. After all it is a 50k car and people will not accept issues like this.
You are right to be irritated and concerned. Weren't you offered an Alpine courtesy car? The dealership network is new and not all dealers have been created equal. I think it is fair to say that some of us haven't found the buying experience to be the best. HOWEVER the driving experience IS - and the cars seem pretty well sorted reliability-wise, so stick with it and push back at the dealers - which will ultimately benefit us all.I am now worried about the service and build quality being up to scratch. After all it is a 50k car and people will not accept issues like this.
Stick with it. This seems like a glitch with the car. Possibly bad prep by the dealer as it's not an issue I've heard of before with other owners. This reminds me of the time I sold my Z4M which was in tip top condition. One chap came to see it and was smitten and just as we pulled up to close the deal, all the warning lights came on! Luckily it was just a sensor which needed reconditioning.
In the mean time, just stick on the latest episode of the Grand Tour and watch James May get super effusive about it.
In the mean time, just stick on the latest episode of the Grand Tour and watch James May get super effusive about it.
Edited by Prestonese on Sunday 10th February 18:34
Thank you for your advice. So the update is Alpine got involved and were amazing, it's been tested to death and it seems it was a glitch. Got it back today and had my first proper drive. I think I may really like this car. Love the feel.
Love the light steering, and the ride. It's a lovely thing.
I got some fabulous luggage as compensation, so now I need a road trip!
Love the light steering, and the ride. It's a lovely thing.
I got some fabulous luggage as compensation, so now I need a road trip!
Glad to hear you got it sorted - presume you can now use it on the weekend trip?
They are great cars but some dealerships seem flakey.
I’ve had mine 5 months, put 3500 miles on it and have loved every minute. As said earlier, if you are having to run it in don’t judge it by that. Once you can open the taps the car comes alive.
Enjoy
They are great cars but some dealerships seem flakey.
I’ve had mine 5 months, put 3500 miles on it and have loved every minute. As said earlier, if you are having to run it in don’t judge it by that. Once you can open the taps the car comes alive.
Enjoy
So the update is, I got it back on Friday, drove it twice and it has broken down again. The Renault assist(as they call it) cannot collect it as the subcontractor doesn't want to come out.
I called 12 hours ago.
So it's back to Alpine for a full refund.
Great car for sure, but the worse back up and service I have ever had.
Absolutely gutted, but two out of three journeys ended in failure.
I called 12 hours ago.
So it's back to Alpine for a full refund.
Great car for sure, but the worse back up and service I have ever had.
Absolutely gutted, but two out of three journeys ended in failure.
Really sorry to hear that, and it seems that it is living up to the typical French stereotype for reliability/dependability. I guess you can forgive it a little on something like a Clio...but not a £50k plus motor.
It reminds me of TVR and customers got peed off with the reliability of those...so all they did was go out and purchase a Porsche instead.
It reminds me of TVR and customers got peed off with the reliability of those...so all they did was go out and purchase a Porsche instead.
Thank you, I hope anyone that buys one never has to use the recovery service.
It was booked at 9.30 am, for 17.00 tonight, so far it’s now 8.15 pm and I have heard, “it’s to low for the truck” and the “truck has broken down”
£51,800 for this service, the car may be good but the service is pathetic.
Why did the dealer not think to come and collect themselves? Because they clearly do not care.
That’s why I will be back at Porsche.
It was booked at 9.30 am, for 17.00 tonight, so far it’s now 8.15 pm and I have heard, “it’s to low for the truck” and the “truck has broken down”
£51,800 for this service, the car may be good but the service is pathetic.
Why did the dealer not think to come and collect themselves? Because they clearly do not care.
That’s why I will be back at Porsche.
Not reallly, all the electrics have shut down, speedo, rev counter etc. The engines running but says there is all kinds of failures, brakes etc.
The recovery service is a joke. I have lost two days of work, and no idea when they will collect it. Why the dealer has relied on the recovery service after the last debacle heaven alone knows.
The recovery service is a joke. I have lost two days of work, and no idea when they will collect it. Why the dealer has relied on the recovery service after the last debacle heaven alone knows.
The customer service is ridiculous, they are now sending a transporter for it. 24 hours later.
I don't trust the car, and it is not coming back to me. I refused to take it back unless I got a letter in writing with a full refund. So the search for it's replacement begins.
I am so disappointed, the ownership experience has differed massively from what was promised, who would have thought it.
I am genuinely gutted as the car is lovely.
I don't trust the car, and it is not coming back to me. I refused to take it back unless I got a letter in writing with a full refund. So the search for it's replacement begins.
I am so disappointed, the ownership experience has differed massively from what was promised, who would have thought it.
I am genuinely gutted as the car is lovely.
Thats a shame as I have found the service great and very personable. Much more so than a large and impersonal Porsche dealer.
If they have offered you a full refund you cant really complain though but if it were me I would have persisted a bit more.
The general impression amongst owners is that they are pretty reliable. Mine has been faultless.
I don't think there is anything else out there that would remotely tempt me out of mine, even far more exotic cars.
Yesterday, I had a couple of coppers on bikes pull up next to me at some lights gave me the big thumbs up and said how the car looks fantastic, you wouldn't get that in a Porsche !
I would chill a bit and maybe see if there is an alternative resolution.
If they have offered you a full refund you cant really complain though but if it were me I would have persisted a bit more.
The general impression amongst owners is that they are pretty reliable. Mine has been faultless.
I don't think there is anything else out there that would remotely tempt me out of mine, even far more exotic cars.
Yesterday, I had a couple of coppers on bikes pull up next to me at some lights gave me the big thumbs up and said how the car looks fantastic, you wouldn't get that in a Porsche !
I would chill a bit and maybe see if there is an alternative resolution.
I know what you mean, I am angry at the moment but in the cold light of day I see your view.
My issue is it has failed twice, and it seems to be a fault they cannot find, I have not been offered an alternative car, so that is not an option.
Regarding Porsche service, my experience has been nowhere near what I have had at Porsche Cardiff, this is now over 24 hours old and I am not much wiser.
If they had found a fault and rectified it, I probably would calm down, but I need a reliable car where I live.
My issue is it has failed twice, and it seems to be a fault they cannot find, I have not been offered an alternative car, so that is not an option.
Regarding Porsche service, my experience has been nowhere near what I have had at Porsche Cardiff, this is now over 24 hours old and I am not much wiser.
If they had found a fault and rectified it, I probably would calm down, but I need a reliable car where I live.
If it is Premier Edition they will not have any to swap with.
If you look at the showroom cars they have in now they are pretty highly specced and coming in £5k more than a Premier Edition.
Intermittent faults are always a nightmare to resolve because they are not present when the technician tries to narrow it down so you do have to have some sympathy for the position they are in but having said that you do need to be reassured its not going to be an on going problem.
I would see if what they can offer in terms of resolving the problem going forward I am sure a good dealer will be able to involve the factory.
If you look at the showroom cars they have in now they are pretty highly specced and coming in £5k more than a Premier Edition.
Intermittent faults are always a nightmare to resolve because they are not present when the technician tries to narrow it down so you do have to have some sympathy for the position they are in but having said that you do need to be reassured its not going to be an on going problem.
I would see if what they can offer in terms of resolving the problem going forward I am sure a good dealer will be able to involve the factory.
detee said:
Thank you, I hope anyone that buys one never has to use the recovery service.
It was booked at 9.30 am, for 17.00 tonight, so far it’s now 8.15 pm and I have heard, “it’s to low for the truck” and the “truck has broken down”
£51,800 for this service, the car may be good but the service is pathetic.
Why did the dealer not think to come and collect themselves? Because they clearly do not care.
That’s why I will be back at Porsche.
Absolutely understand your response. The only thing I can say that there are doubtless Porsche GT3 and some Ferrari owners who feel much the same - but most Ferrari and Porsche owners are, for reasons that I don't quite understand, more forgiving. It's a bit odd that, in the past, Ferrari unreliability was forgiven because they were "highly strung". Porsche were lauded that they were pretty much bullet proof. Ferraris have doubtless got better - but Porsches have had IMS, bore scoring, and GT3 fires. In short it would be unfair to condemn the Alpine brand on the basis of an (admittedly totally unsatisfactory) isolated incident It was booked at 9.30 am, for 17.00 tonight, so far it’s now 8.15 pm and I have heard, “it’s to low for the truck” and the “truck has broken down”
£51,800 for this service, the car may be good but the service is pathetic.
Why did the dealer not think to come and collect themselves? Because they clearly do not care.
That’s why I will be back at Porsche.
Edited by bcr5784 on Thursday 14th February 21:31
Thanks everyone, I am certainly not condemning the brand, just the awful back up service.
I agree as it is intermittent it is hard to find, but the easy solution was to send the car back to Alpine, lend me another one either Pure Or Legende whilst they were investigating and it would have been done.
The problem was I was offered nothing to drive, and there did not seem to be any sign of resolution, or interest in one.
I am genuinely gutted as the car is fantastic, no argument there at all. I love the heritage and the brand, but the back up is a long way behind,
I agree as it is intermittent it is hard to find, but the easy solution was to send the car back to Alpine, lend me another one either Pure Or Legende whilst they were investigating and it would have been done.
The problem was I was offered nothing to drive, and there did not seem to be any sign of resolution, or interest in one.
I am genuinely gutted as the car is fantastic, no argument there at all. I love the heritage and the brand, but the back up is a long way behind,
detee said:
Thanks everyone, I am certainly not condemning the brand, just the awful back up service.
I agree as it is intermittent it is hard to find, but the easy solution was to send the car back to Alpine, lend me another one either Pure Or Legende whilst they were investigating and it would have been done.
The problem was I was offered nothing to drive, and there did not seem to be any sign of resolution, or interest in one.
I am genuinely gutted as the car is fantastic, no argument there at all. I love the heritage and the brand, but the back up is a long way behind,
I left my car with Alpine for a couple of weeks to correct some minor paint blemishes and for them to arrange for my car to be sent to a detailer. They gave me another PE for a week so I'm surprised they haven't offered the same. I agree as it is intermittent it is hard to find, but the easy solution was to send the car back to Alpine, lend me another one either Pure Or Legende whilst they were investigating and it would have been done.
The problem was I was offered nothing to drive, and there did not seem to be any sign of resolution, or interest in one.
I am genuinely gutted as the car is fantastic, no argument there at all. I love the heritage and the brand, but the back up is a long way behind,
The level of service does seem to vary depending on which centre. Manchester seems to be the most reliable but I'm not sure if that is much help here.
Gassing Station | Alpine | Top of Page | What's New | My Stuff