Discussion
I've run and maintained US cars for many years. Most regular bits and pieces are readily available in this country. Anything out of the ordinary I've always used either Summit or RockAuto, and have always been happy with their service. Until today...
I recently bought a 1992 E350 Econoline ambulance (I know...a few beers, eBay, surprise delivery a few days later; it was a 40' skool bus last year!). It's been off the road for a good while, and last MOT'ed 2010. I took it for an MOT last week, and it needed a few bits and pieces, more specific than the usual filters etc. So, fired up the PC last Thursday (note the day) and ordered a pair of headlights, brake shoes/pads/wheel cylinders all round, water pump and massive great centre exhaust silencer. All for peanuts. Headlights £13 each, wheel cylinders £2.80! etc etc.
Came downstairs this morning to a pile of boxes on my doorstep, and now my week's sorted.
How the Holy f
k can they do that? Less than 4 days from US to my door, over a weekend. It takes longer than that to get something from just down the road.
I recently bought a 1992 E350 Econoline ambulance (I know...a few beers, eBay, surprise delivery a few days later; it was a 40' skool bus last year!). It's been off the road for a good while, and last MOT'ed 2010. I took it for an MOT last week, and it needed a few bits and pieces, more specific than the usual filters etc. So, fired up the PC last Thursday (note the day) and ordered a pair of headlights, brake shoes/pads/wheel cylinders all round, water pump and massive great centre exhaust silencer. All for peanuts. Headlights £13 each, wheel cylinders £2.80! etc etc.
Came downstairs this morning to a pile of boxes on my doorstep, and now my week's sorted.
How the Holy f
k can they do that? Less than 4 days from US to my door, over a weekend. It takes longer than that to get something from just down the road.It goes both ways. I deal with Introcar in the UK for my RR spares and they can usually get stuff to my door faster than any domestic shipment. The cool thing about Rock Auto is that they are pretty much a software company where parts distributors can list their parts. They represent excellent value for domestic car parts provided that you know what you're buying.
The only downside to Rockauto.com is when things go wrong, their customer service sucks, I've not suffered this yet personally but I do know a few that have, mainly down to them being basically a logistics company. The other thing is ordering stuff then finding out that it's coming from 6 different locations with 6 lots of shipping, I now order various options for each part then filter at the checkout to minimise the shipping costs.
SRT Hellcat said:
I was super impressed until I opened the package tonight.
Only received half the stuff I ordered.
Does say that the rest is being shipped from another warehouse.
Hopefully it will turn up this week
You should have got a summary of where/when/how many shipments on the final on-line page before you placed the order. You should also be able to track every individual part of the shipment. Only received half the stuff I ordered.
Does say that the rest is being shipped from another warehouse.
Hopefully it will turn up this week
In my experience, FedEx parcels are quickest, and generally have all duties paid at source. DHL/others are slower, and can get held up in customs. Be aware that if duty is payable, even if only £2-£3, ParcelForce, who take care of the UK part of the delivery, will add a £12 admin charge on any duty payable.
SRT Hellcat said:
I was super impressed until I opened the package tonight.
Only received half the stuff I ordered.
Does say that the rest is being shipped from another warehouse.
Hopefully it will turn up this week
Completely my fault. They sent three boxes. My guys never told me that two of the boxes where in the factory and only one made it into the office Only received half the stuff I ordered.
Does say that the rest is being shipped from another warehouse.
Hopefully it will turn up this week
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