Rolex service costs

Rolex service costs

Author
Discussion

shep1001

Original Poster:

4,404 posts

138 months

Tuesday 3rd December 2019
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z4RRSchris said:
AP is a joke.
I pondered over the one Dom had for sale recently but was put off by the service cost of just shy of 1k + vat. replacement parts and that too the final bill over 3k for the work it had had done prior to sale.

GCH

2,694 posts

151 months

Tuesday 3rd December 2019
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Nothing on JLC cost....and ridiculous wait time for it too.

Armitage.Shanks

766 posts

34 months

Tuesday 3rd December 2019
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I just send mine to Joe at Anglesey Watch & Clock for much less than £200. He can have difficult getting Rolex parts if you need them but a service is easy enough. He's old school and comes across as a real artisan.

I've had a few Rolex serviced by RSC and on every occasion they've had to go back for regulating and/or other issues. They can sell a nice new watch but looking after it secondhand for silly money and having it for months I'll pass.

z4RRSchris

9,281 posts

128 months

Wednesday 4th December 2019
quotequote all
shep1001 said:
z4RRSchris said:
AP is a joke.
I pondered over the one Dom had for sale recently but was put off by the service cost of just shy of 1k + vat. replacement parts and that too the final bill over 3k for the work it had had done prior to sale.
mine spent 8 months (3 times) of its first 2 years in switzerland being fixed. In the end they replaced the movement.

WindyCommon

1,506 posts

188 months

Thursday 5th December 2019
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How much should a service for my watch (below) cost? I assume it’ll have to go to a main Rolex dealer.



Whilst I’m here, would anyone like to hazard a guess at the age of the watch? I think I bought it in the early 90’s - does that sound right?

AJB88

4,825 posts

120 months

Thursday 5th December 2019
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WindyCommon said:
How much should a service for my watch (below) cost? I assume it’ll have to go to a main Rolex dealer.



Whilst I’m here, would anyone like to hazard a guess at the age of the watch? I think I bought it in the early 90’s - does that sound right?
it can go wherever you want it to go

NDA

16,638 posts

174 months

Thursday 5th December 2019
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WindyCommon said:
How much should a service for my watch (below) cost? I assume it’ll have to go to a main Rolex dealer.

Has it stopped working?

If it goes to Rolex, it will come back as new.... I'd guess at £800 or so including case polishing.

If you go to an indie, it will come back looking as it does now (if that's what you want) but serviced at half the cost.

If you're planning to sell it, then have Rolex service it.

WindyCommon

1,506 posts

188 months

Thursday 5th December 2019
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Thanks. I’m going to take to my local Rolex dealer this afternoon. They’ve suggested £600 for the basic service, consistent with your suggestions.

okgo

28,849 posts

147 months

Thursday 5th December 2019
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NDA said:
Has it stopped working?

If it goes to Rolex, it will come back as new.... I'd guess at £800 or so including case polishing.

If you go to an indie, it will come back looking as it does now (if that's what you want) but serviced at half the cost.

If you're planning to sell it, then have Rolex service it.
Polished watches not what anyone buying will want to have happened...

Recently wife had hers done, took about 6 weeks, new glass was done and some stuff inside, think it was 6 or 700.

foiled

70 posts

19 months

Thursday 5th December 2019
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okgo said:
Polished watches not what anyone buying will want to have happened
I’ve heard several reports that Rolex polish the living daylights out of watches went they are sent for service.

Is this really true, or is the polishing sympathetic? It’s the main reason that I haven’t serviced my watch!

okgo

28,849 posts

147 months

Thursday 5th December 2019
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Wife’s battered one came back looking new...

Obviously the women’s ones aren’t in demand so
Meh. But yeh, I’d not want a Daytona done...

Gerradi

620 posts

69 months

Tuesday 10th December 2019
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Put my name on the waiting list yesterday & the assistant told the servicing intervals & Gurantee is 10yrs. I thought it was 5 years ?

okgo

28,849 posts

147 months

Tuesday 10th December 2019
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10 yes. But depends on the life it has led of course.

Chicken dinner

1,596 posts

17 months

Wednesday 11th December 2019
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okgo said:
Wife’s battered one came back looking new...

Obviously the women’s ones aren’t in demand so
Meh. But yeh, I’d not want a Daytona done...
I’m going to get mine polished when serviced.
It’s 12 years old and a bit battered.

Jinba Ittai

432 posts

40 months

Wednesday 11th December 2019
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Gerradi said:
Put my name on the waiting list yesterday & the assistant told the servicing intervals & Gurantee is 10yrs. I thought it was 5 years ?
5 year warranty period from new, 10 year recommended service interval, with 2 year warranty after servicing.

Gerradi

620 posts

69 months

Wednesday 11th December 2019
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okgo said:
10 yes. But depends on the life it has led of course.
Thanks jinba & okgo.

okgo ,why would you not want a daytona refurbed at rolex AD ?

Also I have put my name down for an Air King ,which they said there may be around 2- 3months wait. They also said they get what they get deliverd so is not set in stone but as the Air King is not as popular it probably will not be in the region of 12 months plus as some of the GMT's etc.

I have not bought from a AD before , I have now decided I would like a Sky Dweller. Can I ask, do you think it would be better to order one after I have bought & paid for the Air King in a few months time or just go back to the Goldsmiths shop & ask to put on the list for the Skydweller alongside the Air King ? I don't want them to think I am a nutcase & messing them around as its obvious I don't know much about the watches but its something I feel like treating myself to, I did ask if I could leave a deposit but they did not want to know .


Thanks for your help.

WindyCommon

1,506 posts

188 months

Wednesday 8th January
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WindyCommon said:
Thanks. I’m going to take to my local Rolex dealer this afternoon. They’ve suggested £600 for the basic service, consistent with your suggestions.
Just over one month later, the Rolex dealer has come back with a revised figure of £900 for the basic service. £600 if it was a current model, £900 because mine has the Zenith movement.

They have also told me that no-one else can service the watch properly because Rolex don't make the parts available to independents.

My spider-senses are telling me that someone is trying it on. I didn't say yes to the service, but have asked for an indication of the work to be done, hours of labour, parts likely to be needed etc. It was fairly clear that even my gentle challenge was something of a shock to the dealer.

One question I have is how service costs have risen over time. Would a basic service on this watch have cost nearly £500 when it was new? Or have service prices been inflated to keep up with used watch values?

I suspect the truth is that they have me over a barrel here.

randlemarcus

12,009 posts

180 months

Wednesday 8th January
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If you would prefer a second opinion, you can always poddle along to St James Square, and ask the nice people there. They will more than happily quote you for the work, though I suspect it will be broadly in line with the dealer quote. Except if you have ever worn the watch, in which case, you'll get a replacement bracelet price added smile

FarmyardPants

3,547 posts

167 months

Wednesday 8th January
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randlemarcus said:
If you would prefer a second opinion, you can always poddle along to St James Square, and ask the nice people there. They will more than happily quote you for the work, though I suspect it will be broadly in line with the dealer quote. Except if you have ever worn the watch, in which case, you'll get a replacement bracelet price added smile
St James square (head servicing office) is currently closed for a refurb, I phoned them yesterday to get my 2011 ceramic sub serviced- £550 inc vat. I took it to watches of Switzerland on threadneedle st who will send it to Rolex for me (£580). Mine has a small scratch on the crystal so it needs a new one, which is an extra £106.

Rolex said 8 weeks turnaround time and WOS said “about six working weeks” whatever that means smile


Edited by FarmyardPants on Wednesday 8th January 13:32

Davel

8,736 posts

207 months

Wednesday 8th January
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Richard Rigg, a member on here, has done pretty substantial work on my wife's Omega Constellation and my Cartier Santos.

I'm sure Richard could price it for you and ease the pain.

MightyWatchRepairs@hotmail.com

Really pleased with his work and communication.

He'd tell you if he couldn't do it.