“Operational Reasons”

Author
Discussion

djc206

12,339 posts

125 months

Saturday 19th October 2019
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Teddy Lop said:
we had an emirates Dubai>Sydney flight delayed several hours due to "storms". Sydney was fine, the weather was at the planes onward destination of NZ, I figured it was just cheaper for the airline to park the bus at Dubai for a few hours rather than Sydney and we could just all go fk ourselves.

Not exactly what you want when you're on a 28hr flight to begin with.
I don’t know about Sydney but at most airports there really aren’t that many places you can pop an A380 for a few hours or potentially longer.

My dad got caught up in the drone incident at Gatwick and had to divert to Manchester as it was the only place left with room for one. If he’d been on something smaller no doubt they could have squeezed in somewhere closer.

Sheepshanks

32,718 posts

119 months

Saturday 19th October 2019
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As we finally taxied out, easyJet captain annouced the 3hr delay was because easyJet forgot to roster a crew.

djc206

12,339 posts

125 months

Saturday 19th October 2019
quotequote all
Sheepshanks said:
As we finally taxied out, easyJet captain annouced the 3hr delay was because easyJet forgot to roster a crew.
Oh dear!

So the operational reason was staggering incompetence.

anonymous-user

54 months

Saturday 19th October 2019
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surveyor said:
I'm easy. give me a guess Tell me if you are not sure. If it gets to the time and it's not sorted come back and give a new estimate
Like that’s gonna work.....
“They were clearly just guessing and when that didn’t work they just said they weren’t sure. Every time they came up with an estimated time of completing, it got within 30 minutes of that and they’d go and change it!”

Krikkit

26,513 posts

181 months

Sunday 20th October 2019
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generationx said:
Previously these delays have mounted and mounted, resulting in a cancelled flight...
Quite easy for that to happen... Few minutes delay getting in, small tech issue that needs looking at, or takes a bit longer than it should, suddenly the crew are out of hours and you need replacements or to cancel the flight.

Budget airlines are more susceptible because we insist on razor thin margins to keep costs down.

Tony1963

4,745 posts

162 months

Monday 21st October 2019
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Krikkit said:
Budget airlines are more susceptible because we insist on razor thin margins to keep costs down.
I think, in order to stay in business, most airlines have very thin margins.

The race to the bottom continues.

Johnnytheboy

24,498 posts

186 months

Monday 21st October 2019
quotequote all
I wonder what 'non-operational reasons' are?

anonymous-user

54 months

Monday 21st October 2019
quotequote all
Johnnytheboy said:
I wonder what 'non-operational reasons' are?
Engineering
Meteorological
Medical
Legal
Diplomatic
Security
plus a few others.

HTH

blueg33

35,783 posts

224 months

Monday 21st October 2019
quotequote all
I had a delayed flight due to operation reasons. We were all on the plane, but it wasn't allowed to leave. I was ion row 1 and could hear the cabin crew talking to the pilot - They had forgotten to file the revised flight plan and papers with the tower. By the time they had approval to leave (nearly 2 hours), they crew were out of time so we had to land at Faro and wait another 3 hours for a replacement crew.

Johnnytheboy

24,498 posts

186 months

Monday 21st October 2019
quotequote all
Crossflow Kid said:
Johnnytheboy said:
I wonder what 'non-operational reasons' are?
Engineering
Meteorological
Medical
Legal
Diplomatic
Security
plus a few others.

HTH

Shakermaker

11,317 posts

100 months

Monday 21st October 2019
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LotusOmega375D said:
My pet hate is the flight is delayed due to “the late arrival of the incoming aircraft.”

We can all see the plane hasn’t arrived on time, but WHY?
Because of operational reasons! Duh!

But truthfully, the ground crew at your airport might not know why the flight is late coming in, they'll just see that it is late coming in. With an aircraft often operating on minimum ground time, one delay in the morning will often persevere throughout the rest of the day. The incoming airport will be able to see a delay code as part of the message when the flight leaves its origin airport, but that won't hold all the ones from earlier in the day. So an aircraft that left Gatwick late because of a technical fault will tell the arriving airport it was late because of a tech fault. But the return flight won't be late because of the tech fault, it will be late only because the flight was late and they don't have enough time to make up for it in the air or on the ground. And that can carry on forwards for all subsequent flights that aircraft is operating that day.

MarkwG

4,847 posts

189 months

Monday 21st October 2019
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Shakermaker said:
LotusOmega375D said:
My pet hate is the flight is delayed due to “the late arrival of the incoming aircraft.”

We can all see the plane hasn’t arrived on time, but WHY?
Because of operational reasons! Duh!

But truthfully, the ground crew at your airport might not know why the flight is late coming in, they'll just see that it is late coming in. With an aircraft often operating on minimum ground time, one delay in the morning will often persevere throughout the rest of the day. The incoming airport will be able to see a delay code as part of the message when the flight leaves its origin airport, but that won't hold all the ones from earlier in the day. So an aircraft that left Gatwick late because of a technical fault will tell the arriving airport it was late because of a tech fault. But the return flight won't be late because of the tech fault, it will be late only because the flight was late and they don't have enough time to make up for it in the air or on the ground. And that can carry on forwards for all subsequent flights that aircraft is operating that day.
Exactly - information on why won't be passed down the line, unless it's of value to the recipient. It's distracting, irrelevant & likely to change anyway. Good information flow in unusual events is key, or a poor situation rapidly becomes chaotic. From the operations POV, knowing detail isn't important, knowing what to do about it is.

geeks

9,162 posts

139 months

Monday 21st October 2019
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PurpleTurtle said:
I was once on an EasyJet flight home from Cyprus, but the inbound plane had a blowout on landing.

They don’t carry a spare wheel, who knew!?

Despite the Captain coming to the departure gate personally, standing on a table so everyone could see/hear him and explaining in plain English “we’ve had a blow out, there is no spare, one is already on its way from Luton, but you are sadly not going home tonight, we will put you up in a hotel”, still people accused him of ‘lying’ about it.

I’ve never seen a piece of more honest corporate problem handling yet still some dicks had beef with him.
People are dicks, this is amplified when people are supposed to be on a plane.


OP, this isn't a pop at you. I got the question and the interest behind it.

Shakermaker

11,317 posts

100 months

Monday 21st October 2019
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surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
The employee who has told you about the delay usually knows about as much as you do, having been told to follow the company issued protocol on "delays" - which will be that in the event of (x) - apologise for the delay due to operational reasons and then sit and wait for further updates. Diagnosing the problem will often take place before they tell you how long it is going to take to fix. whether that problem is mechanical, electrical, or something else like cleaning, the pilot's sick, etc.

There is such a thing as giving people too much information in these situations. I heard several people blaming the ground staff employed by MyTravel (which became Thomas Cook, whatever happened to them?) of being incompetent because of a hurricane affecting the Caribbean and preventing any departures from the UK. the front line staff you're often dealing with aren't involved with actually resolving the problem, they are involved with checking your tickets and making sure you don't have more than the permitted amount of luggage, they are there to provide Customer Service at whatever level the airline deems acceptable, but they won't be the people fixing the plane/arranging new crew/checking the weather forecast.

generationx

Original Poster:

6,707 posts

105 months

Monday 21st October 2019
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To top and tail the weekend last night's return flight was cancelled completely. Some kind of strike action apparently. Notification followed by a desperate scramble/search/booking of another flight in an attempt to get a seat before they were all gone for first thing this morning.

Requiring a 4.0am alarm.

And the flight was delayed.



Because of a late incoming aircraft... wink

LotusOmega375D

7,599 posts

153 months

Monday 21st October 2019
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Yes the strike action would make a great headline:

Eurowings flight hit by UFO strike!

(UFO being the trade union involved.)

Speculatore

2,002 posts

235 months

Monday 21st October 2019
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Once we took off from Amsterdam to Southampton after a 5 hour delay (Blown Tyre whilst Taxiing for take off). We still took off clearly aware that we could not have arrived at Southampton airport before it closed so mid-flight were diverted to Birmingham arriving just after midnight. No hire car places open and a two hour wait until they arranged coaches to take us to Southampton.

anonymous-user

54 months

Monday 21st October 2019
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Time to spare? Go by air.

Best flight I ever had was the one home from Venice that got cancelled resulting in an extra night in Italy followed by an epic rail journey through the Alps, via Milan for lunch to get an alternative from Geneva.

4941cc

25,867 posts

206 months

Monday 21st October 2019
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surveyor said:
Might be nice to hear that we are just waiting for a mechanical defect to be repaired.
Yep, literally no potential problems at all could arise from announcing to a load of passengers that the aircraft they are about to fly on and may be nervous about currently has a mechanical defect... hehe

anonymous-user

54 months

Monday 21st October 2019
quotequote all
Johnnytheboy said:
Crossflow Kid said:
Johnnytheboy said:
I wonder what 'non-operational reasons' are?
Engineering
Meteorological
Medical
Legal
Diplomatic
Security
plus a few others.

HTH
Wow. Thanks.
You asked a perfectly reasonable and under the circumstances completely understandable question and got a perfectly reasonable answer.
Next time you can get fuxked.
As can the horse you rode in on.
And your mum.

There are such things as non-operational reasons but I guess a legend like you knows that, along with absolutely everything else, just like every other smarmy .