Mcdonalds new ordering system.

Mcdonalds new ordering system.

Author
Discussion

Vaud

33,764 posts

102 months

Sunday 5th November 2017
quotequote all
lucido grigio said:
Yes this.
I wouldn't have even attempted to order a McD in Austria,my German is non existent.

Press button for English ,sorted.
Probably find they speak English in Austria... at least in my experience. Even in McD...

Eddie Strohacker

3,879 posts

33 months

Sunday 5th November 2017
quotequote all
I came across the new system at Clackett lane services, ordering just a drink for my daughter & a coffee for me & it was about ten minutes hanging around, disappointing.

I've done a bit of logistics stuff with McDonald's over the years & I've learnt they're intently focused on the front of house experience which we all see - you don't really get dirty restaurants, overflowing bins, unpleasant loos & so on, within reason, given what it is, so my guess is this will be tweaked or changed or whatever until they get it right.

problemchild1976

1,376 posts

96 months

Sunday 5th November 2017
quotequote all
Love it...... it gets rid of those "what do you sell" people as they stand at the counter and order like the cavemen they are wink

takes me a few seconds

pay using my phone

sit down and it gets delivered with a straw and a napkin and some ketchup

and the signature collection - fantastic!!!

try going to GBK or Nandos and getting decent food, a drink, fast service all for under £6

haha

JJ

Vaud

33,764 posts

102 months

Sunday 5th November 2017
quotequote all
To be fair, GBK is probably a step up in ingredients quality from McDs.

They aren’t competing.

Badvok

1,805 posts

114 months

Sunday 5th November 2017
quotequote all
I think the screens are excellent. Big Mac with extra onion and no pickle and bought to my table when ready.

craigjm

9,913 posts

147 months

Sunday 5th November 2017
quotequote all
Badvok said:
I think the screens are excellent. Big Mac with extra onion and no pickle and bought to my table when ready.
How do you order extra of something from a screen? every one I've seen allows you to "customise" but it just means remove stuff, not add.

problemchild1976

1,376 posts

96 months

Sunday 5th November 2017
quotequote all
Vaud said:
To be fair, GBK is probably a step up in ingredients quality from McDs.

They aren’t competing.
thats what the G is supposed to make you think

yet you pay extra for a drink and extra for the gormet chips

i bet GBK would love to have maccy ds customer through put - so no there is no competition ha

JJ

problemchild1976

1,376 posts

96 months

Sunday 5th November 2017
quotequote all
craigjm said:
Badvok said:
I think the screens are excellent. Big Mac with extra onion and no pickle and bought to my table when ready.
How do you order extra of something from a screen? every one I've seen allows you to "customise" but it just means remove stuff, not add.
you order a big mac with extra burgers or cheese?

JJ

Vaud

33,764 posts

102 months

Sunday 5th November 2017
quotequote all
problemchild1976 said:
thats what the G is supposed to make you think

yet you pay extra for a drink and extra for the gormet chips

i bet GBK would love to have maccy ds customer through put - so no there is no competition ha

JJ
GBK aren’t competing directly with McDonalds. Look at the prices, not the meal.

They are for sit down, family meals, maybe couples, probably competing against Pizza Express, Wagamama, maybe in-house Wetherspooons, etc. Pick your chain.

Through-put is not relevant... they are after different market demographics.

ashleyman

5,901 posts

46 months

Sunday 5th November 2017
quotequote all
I like the ordering system but I'm not a fan of the increased wait time. Don't go in there too much but do get bored whilst waiting for my 'fast food'.

Had a leaflet through the door the other day that says I can have it delivered to my door. If only it was Burger King!

problemchild1976

1,376 posts

96 months

Sunday 5th November 2017
quotequote all

GBK is still an in and out restaurant like Nandos

i don't feel GBK is a £20 meal place though - its not 3x better tasting than maccyds

weatherspoons is just as good (worryingly) ha

I like them all smile

nom nom nom

JJ


PistonBroker

1,805 posts

173 months

Sunday 5th November 2017
quotequote all
My first experience of the new ordering system was in Le Mans last year - very PH! - and I liked it. I was pleased when they finally arrived here in Somerset and have never had issues with delays with them. I've even managed to use those WHSmith's vouchers you get on them.

I did have an issue when I wanted to pay cash the other week though. It didn't occur to me until I'd finished ordering that they don't take coins. So I cancelled payment, but that didn't cancel the order! So then I had to queue up to pay. A few minutes later my order was ready, so I jumped out of the queue to collect it and attempted to pay at the same time. Nope, not possible.

First world problems though - certainly not middle class problems! - and the food was still warm, thankfully, when I finally got my hands on it.

ambuletz

8,083 posts

128 months

Sunday 5th November 2017
quotequote all
ashleyman said:
I like the ordering system but I'm not a fan of the increased wait time. Don't go in there too much but do get bored whilst waiting for my 'fast food'.

Had a leaflet through the door the other day that says I can have it delivered to my door. If only it was Burger King!
i had the same leaflet. delivered via Ubereats. what a time to be alive! i'm sure it was something some people wanted for decades. me? i'd never delivery order McDs. it's not something 5+ people suddently decide they want to oreder (with that many people you'd order a pizza, indian or chinese). not sure why anyone would also want a mcds burger that's been driven around for 30-45min too.


i remember quite afew years back someone tried to create their own business based purely on delivering KFC, BK and McDs for £5.99 ontop of the order. they got shut down very quickly.

problemchild1976

1,376 posts

96 months

Sunday 5th November 2017
quotequote all
ambuletz said:
i remember quite afew years back someone tried to create their own business based purely on delivering KFC, BK and McDs for £5.99 ontop of the order. they got shut down very quickly.
isn't it called deliveroo and doing VERY well wink

at uni we would order a taxi from takeaway to house - just the one passenger....a bag of food

JJ

LeadFarmer

1,760 posts

78 months

Sunday 5th November 2017
quotequote all
The new touchscreen system is a great way of spreading bacteria amongst strangers.

craigjm

9,913 posts

147 months

Sunday 5th November 2017
quotequote all
LeadFarmer said:
The new touchscreen system is a great way of spreading bacteria amongst strangers.
Exactly what I said above and in a place where you eat with your hands even more so

Vaud

33,764 posts

102 months

Monday 6th November 2017
quotequote all
LeadFarmer said:
The new touchscreen system is a great way of spreading bacteria amongst strangers.
Don't touch the door handle to the toilets then.

CAH706

542 posts

111 months

Monday 6th November 2017
quotequote all
The ordering system is fine in the 2 I occasionally use....the endless stream of tramps using the bogs is not however!

227bhp

9,752 posts

75 months

Monday 6th November 2017
quotequote all
Vaud said:
LeadFarmer said:
The new touchscreen system is a great way of spreading bacteria amongst strangers.
Don't touch the door handle to the toilets then.
Or the entrance door, your money or go near anyone that breathes.
Oh and don't forget some bacterial wipes for your payment card after someone else has touched it too.

andy_s

15,136 posts

206 months

Monday 6th November 2017
quotequote all
LeadFarmer said:
The new touchscreen system is a great way of spreading bacteria amongst strangers.
Watch out when you put your PIN into a machine...