Mcdonalds new ordering system

[Brilad]

I use the app and then scan a thing on the wall - I think it is QR code or similar (?).

I have not had any problems with it but have stopped using it to order drinks as it isn't possible to customise the order from the app and remove ice, which you can on the touch screen inside. Don't trust the ice machines when it comes to bacteria, they are probably worse than the touchscreens.

In and out in a few minutes usually, but I've never used it to order more than one or two items...seems a good system to me given it is early days etc.

[Vaud]

I wouldn’t worry about ice machines at McDonald’s.

They have some of the best clean down procedures in the business, which is reflected in their low incidents of food poisoning.

[David87]

Brilad said:

I use the app and then scan a thing on the wall - I think it is QR code or similar (?).

I have not had any problems with it but have stopped using it to order drinks as it isn't possible to customise the order from the app and remove ice, which you can on the touch screen inside. Don't trust the ice machines when it comes to bacteria, they are probably worse than the touchscreens.

In and out in a few minutes usually, but I've never used it to order more than one or two items...seems a good system to me given it is early days etc.

You can use the app to customise stuff. I ordered an iceless drink with it the other day.

[anonymous-user]

ambuletz said:

I had to wait that long once for a pair of fresh double cheeseburgers, was during a half term at lunch time. it happens.

What bothers me about the touch screen thing is you can't add extra sauce or bits like extra onions/gherkins. So i have to do it at the normal counter.

Go at the right time and they're very quick. the new sytem is kind of odd, feels alot like you're stood around waiting in argos for an item.

You can add stuff/ take stuff away. Press customise after selecting the food.

[craigjm]

AlrightYouns said:

You can add stuff/ take stuff away. Press customise after selecting the food.

It doesn’t allow you to add something that shouldn’t be on there or more of something. It just allows you to remove stuff and then re add it if you have made a mistake

[anonymous-user]

craigjm said:

AlrightYouns said:

You can add stuff/ take stuff away. Press customise after selecting the food.

It doesn’t allow you to add something that shouldn’t be on there or more of something. It just allows you to remove stuff and then re add it if you have made a mistake

I was at Mcdonalds hedgeend Southampton getting breakfast Friday morning and I could add bacon to a sausage mcmuffin takeaway egg etc and I could also add 4 sausage patties into the existing burger, and then add burger, not certain that's a normal option.


Although actually I couldn't add for example onions so I see what you're driving at, there are a lot more options than people think though!

[Chebble]

craigjm said:

AlrightYouns said:

You can add stuff/ take stuff away. Press customise after selecting the food.

It doesn’t allow you to add something that shouldn’t be on there or more of something. It just allows you to remove stuff and then re add it if you have made a mistake

The machines at your store must be using a different type of software then. I could add bacon and extra cheese to a Big Mac the other day.

[craigjm]

Chebble said:

The machines at your store must be using a different type of software then. I could add bacon and extra cheese to a Big Mac the other day.

I travel around a lot and every one I have ever used just shows you the ingredients that is on as standard and allows you to remove. Strange!

[TR4man]

citizensm1th said:

take the kids to 5 guys far far better than maccys

Yes at about three times the cost!

[Neptune188]

Used it once a few weeks ago, can't remember where but I was tired and grumpy and could less be dealing with one of the mouth breathers who had a queue building up.

Worked a charm.

[21TonyK]

Visited a local one recently with a couple of hungry teenagers in tow. The next system seemed to work brilliantly, place was heaving (half term) but didn't wait more than 5 minutes and that was with two out of three burgers being non standard.

The last time I ate a McDonalds was about 4 years ago, I had a Big Mac. This time I tried one of the new signature burgers, the spicy one. I was pleasantly surprised, it wasn't bad. but ISTR it was circa £4-5 which is a fair amount for what is a pretty small burger.

I can imagine the carnage if the system goes down on a Saturday evening.

[croyde]

With the increased use of touchscreens in public places, I predict the coming of some nasty plague that'll wipe out humankind.

Have you seen the state of the screens at the kiddie table at McDonalds?

[joshleb]

I normally go for the student cheeseburger with a meal, and I need to show my 8 year old NUS card in person. They still accept it!

[problemchild1976]

21TonyK said:

The last time I ate a McDonalds was about 4 years ago, I had a Big Mac. This time I tried one of the new signature burgers, the spicy one. I was pleasantly surprised, it wasn't bad. but ISTR it was circa £4-5 which is a fair amount for what is a pretty small burger.

but with chips (£1.50) and a pint of coke (£2)

JJ

[anonymous-user]

Chebble said:

craigjm said:

AlrightYouns said:

You can add stuff/ take stuff away. Press customise after selecting the food.

It doesn’t allow you to add something that shouldn’t be on there or more of something. It just allows you to remove stuff and then re add it if you have made a mistake

The machines at your store must be using a different type of software then. I could add bacon and extra cheese to a Big Mac the other day.

Thanks, I'm really glad I didn't dream it or something

[craigjm]

AlrightYouns said:

Chebble said:

craigjm said:

AlrightYouns said:

You can add stuff/ take stuff away. Press customise after selecting the food.

It doesn’t allow you to add something that shouldn’t be on there or more of something. It just allows you to remove stuff and then re add it if you have made a mistake

The machines at your store must be using a different type of software then. I could add bacon and extra cheese to a Big Mac the other day.

Thanks, I'm really glad I didn't dream it or something

I wonder if it’s different for different items. I never buy Big Macs or anything off the standard menu I only buy the signature stuff or the special editions stuff like the burgers of the world that are on now. Will check out the basic menu stuff next time I’m in.

[problemchild1976]

20 chicken nuggets with additional beef patties and cheese - hmmmmmmmmm

i sooo need a double cheeseburger now. Not a fresh one, but one thats been under the heat lamps for a while.... allowing burgers and cheese to become one and the bun to glisten from the grease of melted cheese!!

all for £1.20

JJ

[Chebble]

craigjm said:

I wonder if it’s different for different items. I never buy Big Macs or anything off the standard menu I only buy the signature stuff or the special editions stuff like the burgers of the world that are on now. Will check out the basic menu stuff next time I’m in.

Ah, now that may have something to do with it, because I rarely eat McDonalds at all, and when I do it’s because I’m craving a Big Mac or a McChicken Sandwich.

[skilly1]

One downside is the charity pots don’t take as mush cash as everyone is using screens and contactless. I used to always put change in there.
Great charity to support so I still try to if I have any.

[craigjm]

skilly1 said:

One downside is the charity pots don’t take as mush cash as everyone is using screens and contactless. I used to always put change in there.
Great charity to support so I still try to if I have any.

The rise of contactless has been identified by charities in general as a real issue for exactly the reason you state and income has fallen. A few years ago they campaigned against a proposal to get rid of small coins under 10p due to a fear of losing money but contactless and self service have hurt more than anything.