Mcdonalds new ordering system

Author
Discussion

WCZ

10,521 posts

194 months

Monday 5th August 2019
quotequote all
"You can save money at McDonald's this week. Yes, really.
All you've got to do is open the My McDonald's App,
complete your order, and enjoy your meal for less.

Spend £10, get £3 off
Spend £20, get £5 off"

erm, i'll just do 2 orders @ £10 each if I was spending £20 ...

wazztie16

1,471 posts

131 months

Monday 5th August 2019
quotequote all
WCZ said:
"You can save money at McDonald's this week. Yes, really.
All you've got to do is open the My McDonald's App,
complete your order, and enjoy your meal for less.

Spend £10, get £3 off
Spend £20, get £5 off"

erm, i'll just do 2 orders @ £10 each if I was spending £20 ...
Why would you do that?

Presume you didn't read that you can only use each offer once?

anonymous-user

54 months

Monday 5th August 2019
quotequote all
kev1974 said:
In good news, the Double Quarter Pounder with Cheese is coming back from 7 August for seven weeks.
https://metro.co.uk/2019/08/04/mcdonalds-is-re-lau...

In ecofarce news, turns out that their stty paper straws can't be recycled, whereas the plastic ones could be. NOW can we have proper straws back please? I note that BK and KFC stuck with plastic and didn't jump on the tokenism bandwagon.
https://www.dailymail.co.uk/news/article-7320585/M...
paper is recyclable, plastic can be, but the truth is most plastics are just shipped abroad to 3rd world countries, so any change is good.


Edited by Thesprucegoose on Monday 5th August 16:53

WCZ

10,521 posts

194 months

Monday 5th August 2019
quotequote all
wazztie16 said:
Why would you do that?

Presume you didn't read that you can only use each offer once?
because the offer is linked to emails and I have 10 different logins for the app. (1@wcz.co.uk 2@wcz.co.uk etc) - not my real email..

it's super easy to do that

kev1974

4,029 posts

129 months

Monday 5th August 2019
quotequote all
Thesprucegoose said:
kev1974 said:
In good news, the Double Quarter Pounder with Cheese is coming back from 7 August for seven weeks.
https://metro.co.uk/2019/08/04/mcdonalds-is-re-lau...

In ecofarce news, turns out that their stty paper straws can't be recycled, whereas the plastic ones could be. NOW can we have proper straws back please? I note that BK and KFC stuck with plastic and didn't jump on the tokenism bandwagon.
https://www.dailymail.co.uk/news/article-7320585/M...
paper is recyclable, plastic can be, but the truth is most plastics are just shipped abroad to 3rd world countries, so any change is good.
Not these straws though, the McDonalds internal memo says they must be put in the general waste.

Not only that, if they additionally take more resources and energy to make than the plastic ones, which they likely do, and if they cause more emissions in shipping them to restaurants because they're heavier and bulkier than the plastic ones, which they definitely are, then they're an absolute fail.

anonymous-user

54 months

Monday 5th August 2019
quotequote all
kev1974 said:
Not these straws though, the McDonalds internal memo says they must be put in the general waste.
''while the materials are recyclable, their thickness makes it difficult for them to be processed by our waste solution providers.''

So a change in how they process waste is the issue. As I said they are recycable.

kev1974 said:
Not only that, if they additionally take more resources and energy to make than the plastic ones, which they likely do, and if they cause more emissions in shipping them to restaurants because they're heavier and bulkier than the plastic ones, which they definitely are, then they're an absolute fail.
Its more than emissions, plastic straws can be recycled but I bet they aren't, as i said most plastic goes abroad is dumped in the ocean. Small changes are the only step foraward, it would be better just get rid of the straws all togeather and have a cup system.

anonymous-user

54 months

Monday 5th August 2019
quotequote all
This straw-gate incident is working as well as their new ordering system..

The plastic straws allow them to be re-used, recylcing is just a symptom, we need to re-use things not recycled them.

A double fail for MuckDs.

WCZ

10,521 posts

194 months

Tuesday 6th August 2019
quotequote all
gottans said:
This straw-gate incident is working as well as their new ordering system..

The plastic straws allow them to be re-used, recylcing is just a symptom, we need to re-use things not recycled them.

A double fail for MuckDs.
but were they actually reused?

and isn't the problem with plastic in terms of public perception that it ends up in sea and birds eat it etc

ZedLeg

12,278 posts

108 months

Tuesday 6th August 2019
quotequote all
I don't know a single person who's ever reused a plastic straw laugh.

The paper straws news is more to do with our awful recycling infrastructure than the straws themselves. Even if they go to landfill they'll biodegrade in a couple of months rather than never.

It's all window dressing anyway. The damage the fast food industry does isn't going to be rectified by some paper straws.

Tyre Smoke

23,018 posts

261 months

Tuesday 6th August 2019
quotequote all
Thesprucegoose said:
Small changes are the only step foraward, it would be better just get rid of the straws all togeather and have a cup system.
How are you going to have a thick milkshake in a cup?

Anyway, these straws make everything taste of cardboard, clog up before the drink/shake is finished so you use more than one straw per drink. And is me that is the only one to notice the irony of paper straws in a drink with a plastic lid?

piecost76

273 posts

174 months

Tuesday 6th August 2019
quotequote all
I personally hate the plastic tat that gets sent with every Happy Meal & "encourage" my kids to hand them back unopened to the counter.

Small steps...

craigjm

17,949 posts

200 months

Tuesday 6th August 2019
quotequote all
For anyone who is eating in they should provide the soft drink without a lid and a straw and that would cut down the waste to a massive extent meaning they could still give them for take away and milkshakes eat in using plastic.

anonymous-user

54 months

Friday 9th August 2019
quotequote all
They really are on top of this marketing mullarkey

https://www.thesun.co.uk/news/9677185/mcdonalds-x-...

David87

6,654 posts

212 months

Monday 12th August 2019
quotequote all
Spicy nuggets, a double quarter-pounder and cups with indecent images on them all add up to the best McDonald’s menu for a very long time. biggrin

kev1974

4,029 posts

129 months

Monday 19th August 2019
quotequote all
gottans said:
Alex L said:
gottans said:
It did, no idea why they changed it.

10.30 is too early to eat a burger and chips IMO

Anyway some of the refurbished stores seem to operating with a different way of doing things, the Newbury McD's on the A34 has changed and my god is it bad, takes ages, long queues to eventually receive cold food.
All food is now made to order, rather than being held. So while it takes longer as least it’s always fresh, no idea how you’re getting cold food.
Not a lot of point making stuff fresh to order if you can't get it to the customer quickly. I have complained to HQ and all I got was a standard template email back and an offer for some meal vouchers.

All I have seen at that particular store is chaos, nobody knows the process so everything just sits around waiting for someone to join the dots. Cooking to order is great but as I pointed out in my communication to HQ the rest of the process isn't working. All you have to do is watch for a while and only a blind person wouldn't see it.

I applaud you for responding on here but having worked in McDs in some of the busiest stores in London during the eighties i.e. McDonalds cola and all that, what is happening is bad. Getting Amazon to deliver the burger would not make the product any worse.

Apologies for my language but someone needs to pull their finger out of their arse and sort this out, how hard is it to serve a hot burger? Any burger van at the side of the road manages that!

I suggest everyone should put up a review on trip advisor, the ratings of the store I commented on are tanking badly.
I experienced the McDonalds Meltdown last Thursday, at Royston. It's not a particularly big branch, has a drive thru lane, but there was a serious disconnect between the people assembling the food and the ones handing it out, as a result my Double Quarter Cheese and 9 Spicy Nuggets sat in the "ready" tray for 12 whole minutes. I know it was 12 minutes because I watched the guy count out the 9 nuggets so it was easy to track my order. And then he didn't do any more 9 nuggets all the time I was waiting there.

Not sure if you can see on the pic but the "ready" tray is absolutely piled up with about 30 burgers and other boxes. They had at least three people continuously making burgers and so on, with two management people running around after them, but only *one* person actually packaging up the orders / adding the fries and handing them to the customer, and she was super super slow at it. And one person prepping the drive through orders and another one on the tills taking non-touchscreen orders.



Quite why one of the burger assemblers or one of the two managers couldn't stop doing that for ten minutes and help get the orders from the "ready" tray to the customers to get back on track I don't know, but there was such a crowd of customers around the counter and they were all going nuts at the delay and starting to bring their cold burgers back.

My nuggets were lukewarm when I eventually got them, but I'd just had enough and needed to get going by then, couldn't wait another 15 minutes for them to get around to providing more cold nuggets. I'll just hesitate to return to McDonalds in future. The burger was OK though, maybe it had managed to sit under the heat lamp for the whole 12 minutes.

McDonalds your new system is RUBBISH, I know this occasion above was an extreme example but every single time some waiting around is involved now. Just go back to having a selection of burgers ready on the pass for instant handing out please.

Oh and the "spicy" nuggets are barely spicy at all! The regular ones are nicer. DQP is good though.

wazztie16

1,471 posts

131 months

Monday 19th August 2019
quotequote all
Anyone else who uses the app, do you find it slow to move between screens?

I don't think it's just my phone, as no other app or website loads or moves slow etc, but if I start ordering on the app as I'm heading into the store or a couple of minutes away walking, then I can guarantee it'll probably take the same time or quicker to order on the touch screens, including dealing with the payment part at the end on the app.

Just an observation.

ThunderSpook

3,612 posts

211 months

Monday 19th August 2019
quotequote all
Anybody know why they stopped selling Dairy Milk McFlurry? I’ve tried the Malteser one that replaced it and it’s just nowhere near as nice.

craigjm

17,949 posts

200 months

Monday 19th August 2019
quotequote all
The post by KEV1974 makes it obvious that the issue with the system is flow and that bottlenecks are being created which are impacting in time and quality. This can be resolved by effective use of resources.

Lucas CAV

3,022 posts

219 months

Monday 19th August 2019
quotequote all
Waiting for a plane at Luqa I had a Mcds the other day. No daft soggy paper straws in Malta!

red_slr

17,227 posts

189 months

Monday 19th August 2019
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You just murdered 14 turtles in Bali. I hope you are happy with yourself.