Mcdonalds new ordering system.

Mcdonalds new ordering system.

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Discussion

Jonnny

28,914 posts

137 months

Friday 23rd August
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BrabusMog said:
Jonnny said:
R Mutt said:
Why are BK so much slower?

Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Burger King near us (Guildford) seem to run the whole place with about 3 staff.. On a busy retail park. It's mental, unfortunate too as the burgers are probably better than McDonald's but service is so slow and expensive compared.
The one opposite the Jaguar showroom? Flipping nightmare in there.
Yes, terrible isn't it! They always seem to have no staff, queue out the door and a dirty seating area.. But, the burgers are usually tasty.

gregs656

4,291 posts

129 months

Friday 23rd August
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A new frustration was a tiny McDonalds in an area with clubs at kicking out time which ran the new system but with no screen displaying the numbers. It was chaos as everyone was trying to stand as close as possible so they could actually hear the numbers being called out.

I know, I know, council etc but $3 big macs and $1 drinks drew me in.

kowalski655

9,075 posts

91 months

Friday 23rd August
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It took the Ibrox branch 3(!) attempts to get the 1/2 pounder right for the missus today!

HairyMaclary

2,916 posts

143 months

Saturday 24th August
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Ive just used the Q Burger ordering system in France. Makes the maccas one look perfect. I chuckled at the end when it says 'sending order to production' al la SAP circa 2002.

The cost of a burger over here. 4 burgers and chips and drinks was nearly 50 euros!

davidc1

Original Poster:

765 posts

110 months

Tuesday 22nd October
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bluewater branch has now been converted into touch screen ... didnt fancy the "argos" wait with about another 20 odd people , so off to burger king i went.
whopper with cheese meal. waited 2 minutes for it lovely fresh burger & hot fries. and only £6.70ish.
mdc has risen in price so not the price gap to BK that there once was.

wazztie16

784 posts

79 months

Tuesday 22nd October
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Used the touch screens at McDonald's earlier, the one I used had had an update and was much quicker to order.

It's just a shame they can't make it that quick with the app.

Sway

12,611 posts

142 months

Tuesday 22nd October
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Where appropriate, they work brilliantly IMO.

M27 services when I'm in the Southampton office, and they're great.

No wait to order, simple and quick (OK, the screen refresh isn't lightning fast, but it's hardly laggy), go and sit for a couple of minutes whilst they bring out a brown sauce breakfast wrap, latte and double s&e muffin.

Rare I've used them in the day, but simple to customise the burger, again table service most of the time, and never had to take one back.

AlexC1981

3,457 posts

165 months

Tuesday 22nd October
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The Jamaican Chicken burger is back from tomorrow to 19th November bounce I'm a big fan of that one.

AnotherClarkey

3,374 posts

137 months

Tuesday 22nd October
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I was in an Italian McDonalds last week. Two words. CHEESE FRIES.

craigjm

9,971 posts

148 months

Tuesday 22nd October
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AlexC1981 said:
The Jamaican Chicken burger is back from tomorrow to 19th November bounce I'm a big fan of that one.
Is it a proper burger?

AlexC1981

3,457 posts

165 months

Wednesday 23rd October
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Nah, Selects, but the sauce is good or at least it was last time they were available.

ChevyChase77

969 posts

6 months

Wednesday 23rd October
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These new ordering systems are a shambles. So much slower.

There's a newish BK in my home town where you either place your order at the till or via a screen as with McDonalds. However BK have placed the self service drinks machine over to the right of the counter so you have to fight your way through all the people waiting for their food to get to them. Then fight your way back through all the people to go and get a table.

KFC have done the same thing in terms of McDonalds too - and it took 20 minutes for our food to come out. It's no longer fast food.

Please go back to the old way.

wobert

2,585 posts

170 months

Wednesday 23rd October
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Took the daughter for a quick Maccy’s on Ssturday night as time was short.

Ordered a Chicken Selects meal, a Cajun wrap and a double cheeseburger.

Waited 5 mins, only for the Selects meal to be cold on arrival (that’s cold chicken and cold chips).

Ended up asking for a replacement. The wrap was ok but the burger too was lukewarm.

As I was sat at a table close to the counter I noticed two other people return cold food in the 15 mins we were in there.

This seems to be an ongoing issue.

As a former employee from my student days, the new system works in terms if ordering, but the consistency on getting hot or cold food seems to be out.

Back in the old days we used a red bin (like an office bin) for countable waste ie stuff that had timed out in the holding bin.

Most days after an 8 hour shift the bin would be half full, I dread to think what the wastage is now.

red_slr

9,537 posts

137 months

Wednesday 23rd October
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Its been pointed out on here many times by several people and I have given up trying to get hot food from my local now I just go home and put it in the microwave. I would say my mcds consumption has dropped 50% in the last year or so, which is not a bad thing.

I have a breakfast on a Friday morning and only other time I have it now is if the mrs has a hang over on a Sunday or if they put something special on like the DQP.


Psycho Warren

376 posts

61 months

Friday 1st November
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I would say about 50% of my orders are wrong. They are very slow lately and often they seem to prioritise the deliveroo morons first as they barge thier way to the front and block up the counter with thier hot food bags.

The issues are down to poor staff and poor staff management.

I guess you pay peanuts to people on zero hour contracts and you wonder why they dont care about customer service.

red_slr

9,537 posts

137 months

Friday 1st November
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The minimum fixed contract they now offer is 4 hours a week but employees can chose 0, 16 or 30 as their minimum too.

The problems you describe are because of the new ordering and cooking methods they are using. IMHO.

LeadFarmer

1,790 posts

79 months

Friday 1st November
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Big Macs 99p on 5th November
Only for orders via their app
Once per customer.

Not-The-Messiah

1,666 posts

29 months

Saturday 2nd November
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Had the fun of the double lane drive through the other day, picking a lane then being told ""I will be with you in a minute". To then sit there for 10 minutes as 2 or 3 cars that turned up after you drive through the other lane. Does my head in.

Next time it happens I'm just going make a daft big order with loads of specialised changes. Like 5 bigmacs with no cheese. 4 chicken sandwiches with no lettuce. And then just drive off just to mess them up.

p4cks

3,802 posts

147 months

Saturday 2nd November
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They've updated the software on the ordering screens now, so much quicker and improved UX - prior to that they were so slow and cumbersome when loading and moving from page to page

Had the Swiss burger yesterday, was pretty 'meh'.

kev1974

3,516 posts

77 months

Sunday 3rd November
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CEO's been kicked out under the guise of having a relationship with a staff member. Slightly surprising as the resuts suggest the company has done well under him.

New guy coming from the US, maybe he'll speed the kitchens up.

https://www.dailymail.co.uk/news/article-7645457/M...