Mcdonalds new ordering system
Discussion
bluewater branch has now been converted into touch screen ... didnt fancy the "argos" wait with about another 20 odd people , so off to burger king i went.
whopper with cheese meal. waited 2 minutes for it lovely fresh burger & hot fries. and only £6.70ish.
mdc has risen in price so not the price gap to BK that there once was.
whopper with cheese meal. waited 2 minutes for it lovely fresh burger & hot fries. and only £6.70ish.
mdc has risen in price so not the price gap to BK that there once was.
Where appropriate, they work brilliantly IMO.
M27 services when I'm in the Southampton office, and they're great.
No wait to order, simple and quick (OK, the screen refresh isn't lightning fast, but it's hardly laggy), go and sit for a couple of minutes whilst they bring out a brown sauce breakfast wrap, latte and double s&e muffin.
Rare I've used them in the day, but simple to customise the burger, again table service most of the time, and never had to take one back.
M27 services when I'm in the Southampton office, and they're great.
No wait to order, simple and quick (OK, the screen refresh isn't lightning fast, but it's hardly laggy), go and sit for a couple of minutes whilst they bring out a brown sauce breakfast wrap, latte and double s&e muffin.
Rare I've used them in the day, but simple to customise the burger, again table service most of the time, and never had to take one back.
I'm a big fan of that one.These new ordering systems are a shambles. So much slower.
There's a newish BK in my home town where you either place your order at the till or via a screen as with McDonalds. However BK have placed the self service drinks machine over to the right of the counter so you have to fight your way through all the people waiting for their food to get to them. Then fight your way back through all the people to go and get a table.
KFC have done the same thing in terms of McDonalds too - and it took 20 minutes for our food to come out. It's no longer fast food.
Please go back to the old way.
There's a newish BK in my home town where you either place your order at the till or via a screen as with McDonalds. However BK have placed the self service drinks machine over to the right of the counter so you have to fight your way through all the people waiting for their food to get to them. Then fight your way back through all the people to go and get a table.
KFC have done the same thing in terms of McDonalds too - and it took 20 minutes for our food to come out. It's no longer fast food.
Please go back to the old way.
Took the daughter for a quick Maccy’s on Ssturday night as time was short.
Ordered a Chicken Selects meal, a Cajun wrap and a double cheeseburger.
Waited 5 mins, only for the Selects meal to be cold on arrival (that’s cold chicken and cold chips).
Ended up asking for a replacement. The wrap was ok but the burger too was lukewarm.
As I was sat at a table close to the counter I noticed two other people return cold food in the 15 mins we were in there.
This seems to be an ongoing issue.
As a former employee from my student days, the new system works in terms if ordering, but the consistency on getting hot or cold food seems to be out.
Back in the old days we used a red bin (like an office bin) for countable waste ie stuff that had timed out in the holding bin.
Most days after an 8 hour shift the bin would be half full, I dread to think what the wastage is now.
Ordered a Chicken Selects meal, a Cajun wrap and a double cheeseburger.
Waited 5 mins, only for the Selects meal to be cold on arrival (that’s cold chicken and cold chips).
Ended up asking for a replacement. The wrap was ok but the burger too was lukewarm.
As I was sat at a table close to the counter I noticed two other people return cold food in the 15 mins we were in there.
This seems to be an ongoing issue.
As a former employee from my student days, the new system works in terms if ordering, but the consistency on getting hot or cold food seems to be out.
Back in the old days we used a red bin (like an office bin) for countable waste ie stuff that had timed out in the holding bin.
Most days after an 8 hour shift the bin would be half full, I dread to think what the wastage is now.
Its been pointed out on here many times by several people and I have given up trying to get hot food from my local now I just go home and put it in the microwave. I would say my mcds consumption has dropped 50% in the last year or so, which is not a bad thing.
I have a breakfast on a Friday morning and only other time I have it now is if the mrs has a hang over on a Sunday or if they put something special on like the DQP.
I have a breakfast on a Friday morning and only other time I have it now is if the mrs has a hang over on a Sunday or if they put something special on like the DQP.
I would say about 50% of my orders are wrong. They are very slow lately and often they seem to prioritise the deliveroo morons first as they barge thier way to the front and block up the counter with thier hot food bags.
The issues are down to poor staff and poor staff management.
I guess you pay peanuts to people on zero hour contracts and you wonder why they dont care about customer service.
The issues are down to poor staff and poor staff management.
I guess you pay peanuts to people on zero hour contracts and you wonder why they dont care about customer service.
Had the fun of the double lane drive through the other day, picking a lane then being told ""I will be with you in a minute". To then sit there for 10 minutes as 2 or 3 cars that turned up after you drive through the other lane. Does my head in.
Next time it happens I'm just going make a daft big order with loads of specialised changes. Like 5 bigmacs with no cheese. 4 chicken sandwiches with no lettuce. And then just drive off just to mess them up.
Next time it happens I'm just going make a daft big order with loads of specialised changes. Like 5 bigmacs with no cheese. 4 chicken sandwiches with no lettuce. And then just drive off just to mess them up.
CEO's been kicked out under the guise of having a relationship with a staff member. Slightly surprising as the resuts suggest the company has done well under him.
New guy coming from the US, maybe he'll speed the kitchens up.
https://www.dailymail.co.uk/news/article-7645457/M...
New guy coming from the US, maybe he'll speed the kitchens up.
https://www.dailymail.co.uk/news/article-7645457/M...
kev1974 said:
CEO's been kicked out under the guise of having a relationship with a staff member. Slightly surprising as the resuts suggest the company has done well under him.
New guy coming from the US, maybe he'll speed the kitchens up.
https://www.dailymail.co.uk/news/article-7645457/M...
It will be interesting to see where Easterbrook goes next...New guy coming from the US, maybe he'll speed the kitchens up.
https://www.dailymail.co.uk/news/article-7645457/M...
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