Just Eat

Author
Discussion

Jamescrs

4,477 posts

65 months

Thursday 17th June 2021
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Just read this article on BBC news

https://www.bbc.co.uk/news/technology-57497997

okgo

38,001 posts

198 months

Thursday 17th June 2021
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Point is, usually you can spot the chancers a mile off. These places are also places that never did delivery before deliveroo. There are a huge number of corner shops on my deliveroo flogging booze for inflated prices, which is why as I said a few pages back I went to BP as I knew they would have to stick to their in-store pricing, or be close to it.

But, if you really want that burrito, and its late, etc etc, who gives a st about another few quid?

craigjm

17,939 posts

200 months

Thursday 17th June 2021
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LukeBrown66 said:
Err

So the bloke on the radio who owned three restaurants and used just eat was wrong was he?

I somehow doubt it, maybe he had a different deal to the one you asked about.


I have done some digging and he must have been talking about Uber Eats. They charge 30% on delivery and 15% on collection. The delivery charge includes providing the drivers so you dont need your own fleet

Edited by craigjm on Thursday 17th June 16:10

WCZ

10,516 posts

194 months

Thursday 17th June 2021
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number2 said:
Probably would.

On the other hand it's good JE has come along as the margins in takeaway were far too large. Bit like black cabs - they were making far too much money for sitting on their arses all day - thank God for Uber giving them a wake up call!
black cabs are still absolutely awful imo, I decided to get one last weekend as there happened to be one right in front of me, he wanted payment upfront then changed his mind and charged £8 for a 3 minute journey on the meter that would have been half the price in an uber and was generally rude


Motoring12345

615 posts

50 months

Thursday 17th June 2021
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craigjm said:


I have done some digging and he must have been talking about Uber Eats. They charge 30% on delivery and 15% on collection. The delivery charge includes providing the drivers so you dont need your own fleet

Edited by craigjm on Thursday 17th June 16:10
If it hasn't changed, the 14% commission is for using your own driver. It's 30% if they provide theirs.

Same as Ubereats and deliveroo but they mostly prefer you using their drivers.

Countdown

39,820 posts

196 months

Thursday 17th June 2021
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craigjm said:
Ive just been talking to Just Eat as if i was a restaurant wanting to sign up with them and its changed my view a bit. The opening post here that says its 30% commission for delivery and 15% commission for pick up is wrong for a start.

You pay a joining fee of £295 which you dont pay upfront they take it back out of your sales over the first three months
Commission, regardless of what the customer does is 14%
The driver service is optional if its available in your area and completely paid for out of the delivery fee charged on top of the food.

They have a number of services that members can use for free -

A process to help you get through your hygiene rating with the best possible score
A process to help you get your business rates as low as possible
Cashback offers with big suppliers to reduce your input costs
A special energy deal to save customers on average 15% on their utilities and phone and internet costs
Free legal advice on anything to do with running your business
Free HR templates and legal advice to make hiring, managing, paying and firing people easier, more efficient and legally safe
Special deal with a card payments provider to make your overall digital POS more cost effective
Discount deal on packaging that may save you money
Special deal for the purchase of delivery vehicles
Money back on your oil recycliing
Free photoshoot of your top 8 dishes as they have data that shows if customers can see the dish they order it more

There are then additional advertising packages to get yourself to the top of the list as promoted etc
Legal help for dealing with reviews on the platform and on tripadvisor etc

They also have a comprehensive Covid-19 support process keeping clients up to date with what the restrictions are, providing forms and other processes to make sure places are compliant, help with claiming furlough or any other grants that may be available and discounts on PPE and other stuff

I can see how it could make running your business a damn sight easier. They have loads of data on savings etc and could show off the cuff that your average city based "indian" take away in the example would save £13000 a year being a member from the perks. I guess that means in reality for the first £93000 of your turnover each year the just eat commission doesnt really impact you. Taking that into account the overall cost of the JE commission is probably around 7% or less across the whole turnover of an average establishment.

Interesting
Some of those "benefits" might be useful if you're new to the Industry. If you've got 10 years+ experience you will already have your own systems/processes/suppliers (and I wouldn't be surprised if JE weren't taking commission from the Suppliers as well)

anonymous-user

54 months

Thursday 17th June 2021
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So after all that, we have established that the OP is massively, erm, ‘unusual’, to put it very politely, and doesn’t engage in any activities that probably 80% of the population does on a regular basis.

Therefore he cannot understand why anyone would want these things, because he doesn’t want them.

OK. Glad we cleared that mess up.

As for me, well I’ll just be honest and say I really like stuff like Just Eat, Deliveroo, Amazon, Supermarket delivery, Uber, other apps that magically hail taxis, and pretty much anything else that makes stuff happen at the tap of a screen.

Just Eat (and similar food apps) may be financial rapists, but for the general public, they are amazing. Easy to browse, easy to choose, easy to order, no fiddling around trying to find cash at home or reading your card out over the phone, and then the food just magically arrives at your house with zero hassle.

Same for services like Uber. Couple of taps on your phone and a taxi arrives outside your house to take you to a restaurant or wherever. No having to endlessly dial a number until you get through, no being told ‘sorry we are too busy to send someone’, no staring out the window wondering how long it will take or where the car is, no giving directions, then climb out without any money changing hands. Perfect. Like having your own chauffeur, just one with a massively high mileage Toyota Avensis.

Amazon. Great for heaps of everyday bits and pieces, and also random things that you can’t find in shops. We have Prime so never pay for delivery and it’s there the next day, even on Sundays. I even used Amazon to order some vintage desert wine that I couldn’t find in the supermarkets, and it was cheaper from Amazon than other online wine shops. Arrived the next day.

These services aren’t hugely popular for no reason. They are popular because people find them incredibly handy.

craigjm

17,939 posts

200 months

Thursday 17th June 2021
quotequote all
Countdown said:
Some of those "benefits" might be useful if you're new to the Industry. If you've got 10 years+ experience you will already have your own systems/processes/suppliers (and I wouldn't be surprised if JE weren't taking commission from the Suppliers as well)
Absolutely its like joining any "club" isnt it

LukeBrown66

Original Poster:

4,479 posts

46 months

Thursday 17th June 2021
quotequote all
I am in no doubt I am hugely different to most in that I do not need or want to use these types of services. They must have use for the majority or they would fail.

My issue is that there is always a downside to all of them. Amazon boom means far less shops les online marketplace eventually, more trucks on road, more awful jobs and sweatshop conditions for workers. Mass redundancy at hundreds of outlets.

JE means eateries have to be even more tight with their budgets to even try and stay afloat, redundancy, closure, extra expense on similar software, Uber pushes thousands into a gig economy, is it no shock that Covid is huge in certain populations, those that traditionally drive taxis, it might mean nothing obviously but it can't help as these guys HAVE to work.

But all that is alright because you don't have to get in your car, go to a cash machine, find a phone number, ring someone up.

It is the "all about you" generation. Because remember your time is the most precious thing in the world, to the exclusion of all else, lol.

RobbieTheTruth

1,875 posts

119 months

Thursday 17th June 2021
quotequote all
Lord Marylebone said:
So after all that, we have established that the OP is massively, erm, ‘unusual’, to put it very politely, and doesn’t engage in any activities that probably 80% of the population does on a regular basis.

Therefore he cannot understand why anyone would want these things, because he doesn’t want them.

OK. Glad we cleared that mess up.

As for me, well I’ll just be honest and say I really like stuff like Just Eat, Deliveroo, Amazon, Supermarket delivery, Uber, other apps that magically hail taxis, and pretty much anything else that makes stuff happen at the tap of a screen.

Just Eat (and similar food apps) may be financial rapists, but for the general public, they are amazing. Easy to browse, easy to choose, easy to order, no fiddling around trying to find cash at home or reading your card out over the phone, and then the food just magically arrives at your house with zero hassle.

Same for services like Uber. Couple of taps on your phone and a taxi arrives outside your house to take you to a restaurant or wherever. No having to endlessly dial a number until you get through, no being told ‘sorry we are too busy to send someone’, no staring out the window wondering how long it will take or where the car is, no giving directions, then climb out without any money changing hands. Perfect. Like having your own chauffeur, just one with a massively high mileage Toyota Avensis.

Amazon. Great for heaps of everyday bits and pieces, and also random things that you can’t find in shops. We have Prime so never pay for delivery and it’s there the next day, even on Sundays. I even used Amazon to order some vintage desert wine that I couldn’t find in the supermarkets, and it was cheaper from Amazon than other online wine shops. Arrived the next day.

These services aren’t hugely popular for no reason. They are popular because people find them incredibly handy.
80% of the population is generous!!!

He's never ordered a taxi
He's never used a credit card
He's never used Amazon
He enjoyed driving out to Blockbuster and paying to rent a video and enjoyed the risk element of a wasted journey if they didn't have anything good

And he doesn't understand why people order takeaway online and pay by card

okgo

38,001 posts

198 months

Thursday 17th June 2021
quotequote all
LukeBrown66 said:
I am in no doubt I am hugely different to most in that I do not need or want to use these types of services. They must have use for the majority or they would fail.

My issue is that there is always a downside to all of them. Amazon boom means far less shops les online marketplace eventually, more trucks on road, more awful jobs and sweatshop conditions for workers. Mass redundancy at hundreds of outlets.

JE means eateries have to be even more tight with their budgets to even try and stay afloat, redundancy, closure, extra expense on similar software, Uber pushes thousands into a gig economy, is it no shock that Covid is huge in certain populations, those that traditionally drive taxis, it might mean nothing obviously but it can't help as these guys HAVE to work.

But all that is alright because you don't have to get in your car, go to a cash machine, find a phone number, ring someone up.

It is the "all about you" generation. Because remember your time is the most precious thing in the world, to the exclusion of all else, lol.
Yes. The customer is always right. The sooner businesses think customer first the more successful they will be. That’s exactly what has made Amazon what they are. Customer first.

RobbieTheTruth

1,875 posts

119 months

Thursday 17th June 2021
quotequote all
LukeBrown66 said:
I am in no doubt I am hugely different to most in that I do not need or want to use these types of services. They must have use for the majority or they would fail.

My issue is that there is always a downside to all of them. Amazon boom means far less shops les online marketplace eventually, more trucks on road, more awful jobs and sweatshop conditions for workers. Mass redundancy at hundreds of outlets.

JE means eateries have to be even more tight with their budgets to even try and stay afloat, redundancy, closure, extra expense on similar software, Uber pushes thousands into a gig economy, is it no shock that Covid is huge in certain populations, those that traditionally drive taxis, it might mean nothing obviously but it can't help as these guys HAVE to work.

But all that is alright because you don't have to get in your car, go to a cash machine, find a phone number, ring someone up.

It is the "all about you" generation. Because remember your time is the most precious thing in the world, to the exclusion of all else, lol.
The rest of the world has moved on.

I remember the days you'd see a nice pair of trainers - so you'd wait until Saturday, travel into town, walk to JJB sports to see if they had them, if not - walk the other end of town to JD. Then go home empty handed and check the following week.

Now you'll have them within 24 hours.

Yes, the decline of the high street is a shame - but it's off set by convenience, availability and great prices.

Sad to see old taxi drivers upset. But it's brilliant to be able to order a cab, know exactly where it is on route and when it's arriving, know the price of the journey in advance and not have to handle cash.

One thing Covid has done is accelerate the inevitable decline of unnecessary cash payments, so you're going to need to adapt.

Edited by RobbieTheTruth on Thursday 17th June 19:11


Edited by RobbieTheTruth on Thursday 17th June 19:11

RobbieTheTruth

1,875 posts

119 months

Thursday 17th June 2021
quotequote all
okgo said:
LukeBrown66 said:
I am in no doubt I am hugely different to most in that I do not need or want to use these types of services. They must have use for the majority or they would fail.

My issue is that there is always a downside to all of them. Amazon boom means far less shops les online marketplace eventually, more trucks on road, more awful jobs and sweatshop conditions for workers. Mass redundancy at hundreds of outlets.

JE means eateries have to be even more tight with their budgets to even try and stay afloat, redundancy, closure, extra expense on similar software, Uber pushes thousands into a gig economy, is it no shock that Covid is huge in certain populations, those that traditionally drive taxis, it might mean nothing obviously but it can't help as these guys HAVE to work.

But all that is alright because you don't have to get in your car, go to a cash machine, find a phone number, ring someone up.

It is the "all about you" generation. Because remember your time is the most precious thing in the world, to the exclusion of all else, lol.
Yes. The customer is always right. The sooner businesses think customer first the more successful they will be. That’s exactly what has made Amazon what they are. Customer first.
Exactly. If you don't put the customers convenience and priority first - someone else will.

Red9zero

6,819 posts

57 months

Thursday 17th June 2021
quotequote all
WCZ said:
black cabs are still absolutely awful imo, I decided to get one last weekend as there happened to be one right in front of me, he wanted payment upfront then changed his mind and charged £8 for a 3 minute journey on the meter that would have been half the price in an uber and was generally rude
That's where Frank has gone laugh

anonymous-user

54 months

Thursday 17th June 2021
quotequote all
RobbieTheTruth said:
80% of the population is generous!!!

He's never ordered a taxi
He's never used a credit card
He's never used Amazon
He enjoyed driving out to Blockbuster and paying to rent a video and enjoyed the risk element of a wasted journey if they didn't have anything good

And he doesn't understand why people order takeaway online and pay by card
You are right. He clearly lives in a cave.

My parents are 70 years old, and they do all of the above, and as for renting videos, they have Netflix, you know, like normal people do.

My mum still uses the expression “I’ll tape it” when she is setting something to record on Sky, but I’ll let her off with that.

Cotty

39,498 posts

284 months

Thursday 17th June 2021
quotequote all
RobbieTheTruth said:
One thing Covid has done is accelerate the inevitable decline of unnecessary cash payments, so you're going to need to adapt.
That is certainly true in the UK. However having dealt with cash in transit claims worldwide I see that certain countries are not so willing to give up on cash.

Venisonpie

3,258 posts

82 months

Friday 18th June 2021
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I've just placed a grocery order (0953am) with Ocado Zoom, checkout value £24.65 plus delivery fee £1.49. It will be here within an hour.

Even if I walked to Waitrose (10 mins) did my shop and then came back I doubt I could do it as cost effectively as I'm working from home. Take half an hour of my day at cost and it would be in excess of the £1.49 delivery fee plus this morning I'd get soaked.




anonymous-user

54 months

Friday 18th June 2021
quotequote all
Venisonpie said:
I've just placed a grocery order (0953am) with Ocado Zoom, checkout value £24.65 plus delivery fee £1.49. It will be here within an hour.

Even if I walked to Waitrose (10 mins) did my shop and then came back I doubt I could do it as cost effectively as I'm working from home. Take half an hour of my day at cost and it would be in excess of the £1.49 delivery fee plus this morning I'd get soaked.
And lets be honest, driving to a supermarket and doing your food shopping isn’t really an enjoyable leisure activity. Why do it yourself when they will do it for you?

Occasionally it’s nice to browse the shelves for bottles of wine, or stuff you don’t usually buy, but for your bog standard weekly shop is just better if someone else does it for you and brings it to your house.

It is made easier by the fact that many of the apps and online grocery services remember all your regular items for you.

Judging by how busy supermarkets are though, clearly many people still like going there in person, which is totally fine as well.

okgo

38,001 posts

198 months

Friday 18th June 2021
quotequote all
Venisonpie said:
I've just placed a grocery order (0953am) with Ocado Zoom, checkout value £24.65 plus delivery fee £1.49. It will be here within an hour.

Even if I walked to Waitrose (10 mins) did my shop and then came back I doubt I could do it as cost effectively as I'm working from home. Take half an hour of my day at cost and it would be in excess of the £1.49 delivery fee plus this morning I'd get soaked.
That looks good. Just checked my postcode in SW4 and no dice, and my mates in W1, also no dice, where on earth DO they deliver to?

Zoon

6,689 posts

121 months

Friday 18th June 2021
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Venisonpie said:
I've just placed a grocery order (0953am) with Ocado Zoom, checkout value £24.65 plus delivery fee £1.49. It will be here within an hour.

Even if I walked to Waitrose (10 mins) did my shop and then came back I doubt I could do it as cost effectively as I'm working from home. Take half an hour of my day at cost and it would be in excess of the £1.49 delivery fee plus this morning I'd get soaked.
I am literally speechless