Sky deals anyone?
Discussion
MissChief said:
So it sounds like there are two issues here. One is your internet dropping regularly, the other is your Sky Q Connection between your boxes not being stable.
Regarding the first issue, have Sky sent Openreach out at all? Is it FTTC or plain old ADSL? You've said above Openreach have changed the master socket, do you have a landline phone and is that clear when you use it if you have one? These days you can run your own tests on the line on sky.com and it'll run some diagnostics as well. www.sky.com/help
That's helpful, thanks.Regarding the first issue, have Sky sent Openreach out at all? Is it FTTC or plain old ADSL? You've said above Openreach have changed the master socket, do you have a landline phone and is that clear when you use it if you have one? These days you can run your own tests on the line on sky.com and it'll run some diagnostics as well. www.sky.com/help
Openreach have been, yes (coincidentally the Openreach and Sky engineers appeared at the same time last week, as Openreach did not turn up on the day that they were supposed to), and it was then that they ended up replacing the master socket just because they were there, so as to rule that out of the equation. Line was tested and all good so far as they were concerned. We are FTTC. We don't use the phone line but plugging an old phone in reveals the dial tone to be clear on the line.
We've run Sky diagnostics through the app many times (it has been commented upon when we call customer services) but irritatingly the app says that all is well every time it's run. It was described by one member of the Sky team as something of "a placebo" and by another as a tool to reduce calls to customer service. Sky have also suggested that from their end they can see that our connection speed slows between drop outs.
I'm due to speak with Sky again later this evening as a follow up call from them after the last attempt to solve the problems and I'll suggest that there could be two problems operating in concert here because (yet again), live TV this evening has been glitching, buffering and at times even repeating itself, which sucks the joy out of trying to watch anything.
EDIT - another engineer visit booked for next week.
Edited by LankyMcTally on Wednesday 27th January 21:20
Jimboka said:
I’m sure an expert will be along
But when I changed mine, there was no way to keep the legacy F1 (wasn’t a problem to me as i hardly used it)
Agree with this, as earlier in the thread there was no way to keep the legacy F1 which tbh not bothered over.But when I changed mine, there was no way to keep the legacy F1 (wasn’t a problem to me as i hardly used it)
Keeping the HD+ box etc was significantly more expensive than going to SkyQ. That may have been something to do with that I also wanted to upgrade to fibre, who knows, they make it deliberately complicated. But I'm happy with where I ended up, simply by having a genial discussion with the Sky bod, explaining what I wanted in channels and service, and what I didn't want and we worked out something.
LankyMcTally said:
EDIT - another engineer visit booked for next week.
By way of update, and so as not to leave a story half told, another Sky engineer attended on Tuesday. Lots of head scratching. The satellite dish has been repositioned after discovery that it had been knocked at some point and was very slightly less than optimal, and new connectors have been added to the end of the coax cables, which apparently should have been done at the time of install. It was thought that if the main Q box is unhappy in any way that that can have a knock-on effect across the whole system. Everything has also been reset to forget the 2.4 channel and stick to 5ghz, with the exception of one of our Mini Q boxes which remains connected by ethernet cable direct to the router for now and on which wifi has been switched off altogether. Internet drop outs appear reduced which is better news, but the TV still doesn't work properly with regular (and by 'regular' I mean 5-10 seconds of viewing interrupted every 5-10 mins) pauses, sound drop outs and pixilation to live TV, recordings and downloads. A further discussion is scheduled for tomorrow, which will inevitably require another engineer visit in a week, but all that appears left as an option now is to rip it all out and replace every element of the system with new equipment.I'm documenting my personal experience only to assist others who might be considering pulling the trigger on an upgrade to Q at the moment. I must emphasise that everyone I've dealt with at Sky has been very nice but I'm now into my third month of paying for fibre and TV that doesn't work and wish that I hadn't upgraded to Q until Covid restrictions were over, because that has certainly frustrated the situation.
I see there’s talk of Sky price increases all over the newspapers. They mention that those affected may be able to get out of their contracts early. I may go for this if so as I’ve realised all I am getting for my £45 per month is premier league football and I could get this from Now TV instead and just pay for the matches I actually want at £10 a pop.
I'm out of contract next week, going from £60 a month to £130, they can forget that.
I hardly watch the bloody thing anyway and I have Netflix, Disney+ and prime that I hardly watch either. I've been paying for 60mb broadband but lucky if I ever got over 18.
Might be time to call it a day unless they can give me an outstanding offer.
I hardly watch the bloody thing anyway and I have Netflix, Disney+ and prime that I hardly watch either. I've been paying for 60mb broadband but lucky if I ever got over 18.
Might be time to call it a day unless they can give me an outstanding offer.
Another £3 price rise? I know that inflation exists, but it feels like every year there’s a letter from sky saying the cost has to go up. On what is an already expensive product.
Death of a thousand cuts comes to mind.
I gave up this year. Moved from sky package with internet to NOWTV broadband and essential tv deal. (I know this is still Sky in another guise, but much cheaper and easier to cancel/ pause)
I do miss having my recordings bank, and scheduled planner to record new episodes of series, but otherwise it’s more or less the same. Except it’s £22, not £60
Death of a thousand cuts comes to mind.
I gave up this year. Moved from sky package with internet to NOWTV broadband and essential tv deal. (I know this is still Sky in another guise, but much cheaper and easier to cancel/ pause)
I do miss having my recordings bank, and scheduled planner to record new episodes of series, but otherwise it’s more or less the same. Except it’s £22, not £60
Silverage said:
I see there’s talk of Sky price increases all over the newspapers. They mention that those affected may be able to get out of their contracts early. I may go for this if so as I’ve realised all I am getting for my £45 per month is premier league football and I could get this from Now TV instead and just pay for the matches I actually want at £10 a pop.
The price increases are in line with what they can increase in your TV terms and conditions and you agree to this when you sign up. The increases are NOT grounds to leave your TV contract.With your phone line and broadband service however they can be used to exit your contract for these services but not everyone is seeing their price rise on these services. If your price is going up in order to exercise your right to cancel you must notify Sky within 30 days of receipt of your price increase letter that you intend to cancel. Then Sky will place a marker on your account that means there will be no early termination charges. Then you should approach your chosen new provider and ask them to take over your service.
s!
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