Sky Q and Minibox - booster?

[Tyre Smoke]

We have a Sky Q box in the sitting room, and more or less directly above it is a minibox.

Most of the time they connect okay, but the engineer did say when he was installing it that we might need a booster. We live in a barn conversion and the floor/ceiling is quite thick.

My question is, do I need a Sky booster box, or will any plug in wifi booster work? There's a big difference in price!

[number2]

The sky engineer set up a booster box when he set up sky Q and our sky Q box is only 10 meters from the router and through one set of doors! (Mini box same distance the other way).

Ask sky to bring one round for you.

[Tyre Smoke]

Will they do that? It's been over a year since the install.

[hornmeister]

Could you not cable between or use a powerline adapter to run a network signal up to the mini box?

[Tyre Smoke]

Can't cable between the two, walls are too thick.

[Owen-nic]

When the engineer carried out the original install he should of run a mesh on the sky Q equipment to see how the connectivity between the Q boxes was looking - then installed a booster if necessary.

You can call sky and ask for a booster, they will charge you £70 for one.

If you PM your viewing card number I can check the mesh remotely and see how it looks. (I’m an engineer for sky btw)

[Tyre Smoke]

Thanks for that, I'll do that when I'm home later.