Bravia Software Update stopped sound output on headphones

Bravia Software Update stopped sound output on headphones

Author
Discussion

anonymous-user

Original Poster:

53 months

Friday 21st February 2020
quotequote all
Hi folks.

I have been running a 65” Bravia OLED with sonos soundbar connected via the optical output, alongside wired headphones for a couple of years. Sound is passed both via the optical output and the headphones. It is a nice setup because I can simply turn on my headphones and turn down the soundbar, no cable unplugging etc (which is a nightmare as the TV is wall mounted and all cables are hidden).

I deliberately bought the specific bravia model I have so I could have a wired connection and not BT to the TV.

Big software update yesterday on the TV.

Now the TV will not output via the optical output and headphones simultaneously when using sky, prime etc, but will output via the headphones when using the Tv settings menus.

I spent a few hours last night trying every possibility, swapping hardware around, factory resets, all to no avail.

Today I spoke to Sony CS who have advised that the new software update does infact stop the simultaneous output even if it selected in the settings, so my headphones will not work if I have an optical output connected.

So at least I wasn’t going mad.

Sony have advised they are going to look at a fix and have opened a case.

Just a heads up for anyone else experiencing this issue they might find this post!