So we've just cancelled sky TV.....

[whoami]

Mmm. It's the stories of ongoing issues that stop me changing from HD.

[ukaskew]

Same issue as always with Sky. Got the £32 complete bundle letter. Contact them and they have no idea and apparently can't match that, £38 is the offer!

Had the same when I got the £25 complete bundle offer, customer services had no idea and couldn't believe it was that cheap.

Anyhoow, got through to a supervisor and ended up with £30.50 for the complete bundle (Sport, Cinema, HD, Boxsets etc) on a rolling 31 day contract with the £30.50 locked in for 12 months. No connection fees etc.

[Stig]

SWoll said:

justinio said:

Stig said:

Well, 10 days to go and still only 30% discount (from 40% originally offered). Looks like it's cheerio Sky!

Anyone use BT TV - I'd be interested in experiences of it and recommendations (or not)?

I went from Sky > BT > Sky.

BT TV was absolutely shocking, couldn't wait to get rid of it. You really appreciate Sky when you dont have it any more.

Totally agree with this as did the same thing. Cancelled Sky last year and went BT TV, big mistake. Box needs regular resets as loses connectivity (despite being physically connected to BT router as no WIFI built in), menu system is a PITA and you realise just how much of the content you do watch is SKY only.

I was offered a 60% discount by SKY after a month or so and jumped at it. 12 months later I have just cancelled all of my BT services to move over to SKY for both TV and Broadband at a 50% or so discount. Will see how the switch over goes on the 15th..

The only downside I can see so far is the ludicrous amount BT charge to access their sport channels on a SKY box. Will have to find an alternative solution for CL games.

Edited by SWoll on Thursday 7th September 15:18

Well, got to the day before disconnection and they still only offered 30%. My wife had moaned as she has about a zillion hours of stuff recorded that would be lost, so decided to phone them. Ended up with 40% off for 12 months on box set which I was happy with - so looks like I'm paying Skytax for another year

Saw the post about full package for £32 - that's a cracking deal :-o

Anyway, thanks for the feedback re. BT TV. Sounds like I made the right call in that respect. Will probably revisit this thread in 11 months

[anonymous-user]

I've gone from Sky to BT and found BT to be quite good actually.

Best bit is mate had Sky so I've got his Sky Go and he has my BT, so neither of us miss any footy

[xjay1337]

I've found it useless getting through to Sky via their Chat App.

They have the whole "Do you still require assistance?" rubbish. Then it says I have a new message, only to find that the Chat app will not connect. Then it connects finally at 10pm when they have shut.

[xjay1337]

Ugh. What a palava. Or however it's spelt.

Finally phoned them up.
Complete package + line rental + FibreMAX came in at 82.74. We had been paying £74 for the last year.

Also got the £10 admin fee which they would not waive.

Not the best deal, not the worst, but to be honest I quite like the Sky stuff and can't be fked arguing / cancelling as I work from home I need the internet to be up and working.

[Northbloke]

xjay1337 said:

Ugh. What a palava.

Very similar experience here. Having been with Sky for (18?) years their service levels have gone from 9/10 to currently 1/10 as I told them.

Hours of none functioning websites, chat boxes and useless phone operators (20 minute chat with barely intelligible person, I'll just transfer you...dead, start again). I also had to phone another organisation to get a number for Sky that I could actually get through on rather than be on permanent hold. And this is when I was trying to buy something not complain.

Eventually after giving up and in my exasperation telling them to cancel everything I got through to the most helpful woman (like the old days). "These are your 3 problems, yes? By the end of this call I will have sorted them all out." And she did and gave me some cash back for my troubles. Now why not have 10 times as many of her type and cut the rest of the intensely annoying crap out.

xjay1337 said:

I work from home I need the internet to be up and working.

Ditto, or would have given up long ago.

[Elroy Blue]

I've got four days left on my TV package (already changed internet providers )

I've got the usual 30% off on my account, a link for 50% off (if it works) and I've had one phone call when I was at work. I'm quite comfortable to let it run out. The only 'must watch' programmes are in Atlantic and Fox, so Nowtv will cover that. Most of my viewing is Netflix/Prime. The only thing I think I'll miss is the record facility

[xjay1337]

Northbloke said:

xjay1337 said:

Ugh. What a palava.

Very similar experience here. Having been with Sky for (18?) years their service levels have gone from 9/10 to currently 1/10 as I told them.

Hours of none functioning websites, chat boxes and useless phone operators (20 minute chat with barely intelligible person, I'll just transfer you...dead, start again). I also had to phone another organisation to get a number for Sky that I could actually get through on rather than be on permanent hold. And this is when I was trying to buy something not complain.

Eventually after giving up and in my exasperation telling them to cancel everything I got through to the most helpful woman (like the old days). "These are your 3 problems, yes? By the end of this call I will have sorted them all out." And she did and gave me some cash back for my troubles. Now why not have 10 times as many of her type and cut the rest of the intensely annoying crap out.

xjay1337 said:

I work from home I need the internet to be up and working.

Ditto, or would have given up long ago.

Quite so.

I have to be honest the woman I spoke to was pretty nice and all that.

I mentioned my "friend" (as in someone on this thread) got offered the complete package for £38 so why could I not have that?
"Oh they must have called up at a different time" - etc.

I would very much like to know what sort of commission or incentives the staff members have as the deals seem to vary so wildly.

I was told I only initially got 50% off everything so as to "maintain affordability" then after the 12 months you can then "cut down on what's not needed".

Uhhh, no.

I said if I was paying anything more than now it would be cancelled and that seemed to start getting the message across. I have checked online now and it's £78 rather than £83, so only a couple of quid a month extra.



The chat aspect of it was infuriating.
It was literally "you are through to dave can i help"

Yes renew my TV and broadband package please.

"one moment...."

"....you are through to the broadband renewals team"

i'd like to renew my tv and broadband package.

"sorry sir we only deal with broadband, goodbye".

[Sea Demon]

Can anyone recommend a good Freesat box?

[Trevor450]

https://uk.humaxdigital.com/product/hdr-1100s/

[Chicken Chaser]

Can a Virgin user jump on here? I'm currently paying £78 for 2 Tivo boxes with HD channels, Eurosport and BT Sport. No movies, no Sky Sports. 50 mb broadband and phone.
Looks like I can get Sky for £61 for 12 months with a HD TV package, Sky Q (so should do 2 TV sets) and fibre max broadband.

Anyone who flipped from Virgin to Sky regretted it? Its very easy to spend £1000 a year on something which just does the job but with 300 odd channels and you find yourself watching Terrestrial and Eurosport, it feels like you're wasting a lot of it.

[Smitters]

Of course CC. You're the reason I left though. I'd have stayed with that deal, but as a ten plus year customer they wouldn't come close. Switch at the end of every contract to retain the best price. Ball ache swapping boxes ever year though.

[turboflutter]

Well two months into Sky and chill, not all is rosy. We now remember very well the reason we left - the internet is laughable, cutting out daily and we're getting 20mb of our guaranteed 70-80mbps (on a good day), sub 5mb on a bad day. They've admitted they have a problem and "investigations" have been ongoing but its all gone a bit quiet.

10 months left on the contract, afterwards I want to try a completely fresh option as fed up with paying inflated prices for mediocre services... If only someone offered virgin standard of internet and sky standard of tv - any ideas?

[Watchman]

Years ago, I decided there wasn't one single TV programme provider that had everything I wanted to watch, so I binned Sky and made do with whatever I could stream through the apps on my TV. Between iPlayer, All-4, and YouTube, and a few others I was happy for a while. Then we bought Amazon Prime because it was basically free after we'd deducted the previous few years postage from our orders, and that filled most of any remaining gap.

After a farcical year trying to deal with BT for their poor reliability broadband, I switched to Sky broadband which has been utterly reliable. But after 12 months they sneakily added 1/3rd again to my bill, so I called up and received the on-going discount for another 12 months, with a warning to call back every 12 to ensure I don't miss out on the discount.

I suppose I get it... commit to 12 months and get a deal.

[ukaskew]

This is what we got with a single online chat (and £25 credit towards the first month)...

[littlebasher]

I binned Sky earlier this year and had an email the other day offering me 60% off their TV packages

That makes the Variety package £13, which is a bit more reasonable.

TBH, i've not missed it though other than a few of the programs on Discovery etc

[ScoTTyRSJD]

21/12 is my cancellation date. Best offer on the my account page is 30% which isn’t great. Best offer I could get on the phone/live chat was 40%.

Currently paying £74.60 for box sets, 3d, complete sports hd, cinema, q multi screen pack, extra q box. Also includes fibre and phone. Was ok with this price as it’s the full package but it’ll go up to £90 which is hard to justify.

Just looking for an insight into what to aim for really. Been with sky for 17 years but this time the deal or any deal seems hard work. At present the 50% deal so many get seems like a hopeful myth.

[KTF]

Existing customers will be able to switch to the new packages in January with the aim of levelling the playing field for both new and existing customers.

[Halb]

So, my hamlet has got it's own lil cabinet thanks to BT, and so finally, we can throw off the yoke of Sky...but I really love the sky interface, it's great.
Who else out there has one as good?