So we've just cancelled sky TV.....

So we've just cancelled sky TV.....

Author
Discussion

Jasandjules

69,825 posts

228 months

Sunday 19th May 2019
quotequote all
Sadly for me (don't tell Sky) but I have the F1 channel and I want to keep it soooo I am stuck with them.....

Flip Martian

19,503 posts

189 months

Tuesday 21st May 2019
quotequote all
I'd been a customer for donkey's years and after taking advice on here a while back I cancelled it all - eventually got offered an "all TV except movies" deal for around 30 quid a month for a year. Came to the end of that deal last year and they wouldn't match that offer any longer so I cancelled. They then rang and offered me the same deal for £34 a month. "why would I want to pay that when last month I was paying £30?" I said. All their attempts to get it down basically cut off things I wanted - HD, box sets, or Sport. So I said no.

Not really missed it - but EVERY month I get emails from them inviting me back - "never to be repeated" offers included - all charging more than I was on on my last contract. I've even had the "one off offer, not to be repeated" email twice running... hehe The latest arrived yesterday - £11 a month for 18 months. Which looks great until you realise everything else was full price so I'd be back into the mid 30s for my old package again. I've even moved house (not that they know that). I suppose quite legitimately I could get my wife to do some mega deal as a new customer with them instead now. Perhaps see what happens next footy season.

EmilA

1,511 posts

156 months

Wednesday 22nd May 2019
quotequote all
Cyder said:
EmilA said:
Our Virgin deal is coming up for renewal this Saturday. We are on the equivilant of the VVIP package and looking to remove the Sky Movies/Sports channels and reduce the cost. We also have Netflix and Prime. I hope they are able to ofer the current bundle offer of 99 a month for a 12 month contract.
As a reference for you, we got offered the full shooting match in Virgin (full tv/4K bt sport/2nd box/350mbps Internet) for £79/m.

The best Sky could do me was £89/m for the equivalent package minus BT Sport.

Edited by Cyder on Sunday 19th May 19:19
Thank you. I spoke with them on Monday and they are happy to provide the VVIP package with the Asia Mela channels for £113 a month. Still more than we'd like to pay but it ticks every box we need. The alternative options aren't that much cheaper for what we need as family.

MissChief

7,095 posts

167 months

Wednesday 22nd May 2019
quotequote all
When people talk about Sky Vs Virgin I often feel they forget a very important point. Virgin produce no content of their own, they just re-broadcast it over their own network. Now I know this network cost billions to setup and is a continual cost in monitoring and repairs but when it comes to Sky they make a stload of their own content as well as having Sky Sports and other self made content on Sky Atlantic and Sky One. To compare their price to Virgin's is, I feel, unfair. But I understand why people do it though! Bottom line rules all!

WonkeyDonkey

2,333 posts

102 months

Wednesday 22nd May 2019
quotequote all
Leicester Loyal said:
£99 for everything a month, including 2 tv boxes. My broadband speed should at a minimum get around 8x faster too.
And an unlimited data/mins/texts sim card as well.

Free 32inch TV or £150 bill credit and £190 top cashback.


Leicester Loyal

4,517 posts

121 months

Thursday 23rd May 2019
quotequote all
WonkeyDonkey said:
Leicester Loyal said:
£99 for everything a month, including 2 tv boxes. My broadband speed should at a minimum get around 8x faster too.
And an unlimited data/mins/texts sim card as well.

Free 32inch TV or £150 bill credit and £190 top cashback.
Yep, got the £150 bill credit and the sim. I went through top cashback, so hopefully it tracks and I get it!

EDIT: I've just checked on top cashback and it hasn't tracked and isn't pending. This also used to happen a lot on Quidco, you go through them and then the cashback gets rejected, this was why I originally gave up in the first place. I'm still waiting on a payment from Quidco from December, it's still 'tracked'. Says they'll have a decision within 64 days!
Edited by Leicester Loyal on Thursday 23 May 16:28


Edited by Leicester Loyal on Thursday 23 May 16:30

Flip Martian

19,503 posts

189 months

Thursday 23rd May 2019
quotequote all
Leicester Loyal said:
Yep, got the £150 bill credit and the sim. I went through top cashback, so hopefully it tracks and I get it!

EDIT: I've just checked on top cashback and it hasn't tracked and isn't pending. This also used to happen a lot on Quidco, you go through them and then the cashback gets rejected, this was why I originally gave up in the first place. I'm still waiting on a payment from Quidco from December, it's still 'tracked'. Says they'll have a decision within 64 days!
Edited by Leicester Loyal on Thursday 23 May 16:28


Edited by Leicester Loyal on Thursday 23 May 16:30
I've only ever had Quidco fail once. If it fails to track it usually comes through eventually - delays are usually the supplier, not Quidco, I think. The one time I used TopCashBack for a purchase (quite a big one) it failed. Never used since.

Leicester Loyal

4,517 posts

121 months

Friday 24th May 2019
quotequote all
Flip Martian said:
I've only ever had Quidco fail once. If it fails to track it usually comes through eventually - delays are usually the supplier, not Quidco, I think. The one time I used TopCashBack for a purchase (quite a big one) it failed. Never used since.
Yeah I've found a few people have said the same.

Well I've just had Virgin round and I've had to cancel my order. It was two young contactors (not Virgin Media themselves), who were discussing the installation and surveying the property for installation. They informed me that in order to put any form of Virgin in, they'd have to dig up our driveway and all our block paving, which then may need to be professionally relaid, costing us a lot of money. It's safe to say we're not going to bother, and we'll do without the TV, we'll just use online services. It looks like we'll have to stick with BT for now unfortunately. Thankfully I should be moving out within the next 9 months so I can still enjoy Virgin at some point in the future!

Flip Martian

19,503 posts

189 months

Friday 24th May 2019
quotequote all
Leicester Loyal said:
Yeah I've found a few people have said the same.

Well I've just had Virgin round and I've had to cancel my order. It was two young contactors (not Virgin Media themselves), who were discussing the installation and surveying the property for installation. They informed me that in order to put any form of Virgin in, they'd have to dig up our driveway and all our block paving, which then may need to be professionally relaid, costing us a lot of money. It's safe to say we're not going to bother, and we'll do without the TV, we'll just use online services. It looks like we'll have to stick with BT for now unfortunately. Thankfully I should be moving out within the next 9 months so I can still enjoy Virgin at some point in the future!
All along way from when Videotron knocked on my door in West London in the early 90s and told me about the "wonders of cable tv" - all they had to do then was dig a channel from the pavement to my wall under the front lawn - they replaced that themselves - and then drill a hole in the wall.

Here in a rural bit of Ayrshire we are stuck with BT for internet - its 1 of the areas where they can charge 3rd parties what they like, so they do... The internet is pretty reliable but their accounting and customer services are dreadful so there's no way I'd get further reliant and have my TV with them.

Zoon

6,654 posts

120 months

Thursday 6th June 2019
quotequote all
Cancelled through online chat and it was quite comical.

Initially offered me the same package at £21, £17, £13.50 and finally £10.

After making it clear I just wanted to cancel from the outset they really did try.

nealeh1875

1,149 posts

91 months

Wednesday 12th June 2019
quotequote all
Is this just for SKY deals or can anyone do Virgin Media deals?

Happy to be PM'd to not spam the thread.

Cheers,

Mercury00

4,098 posts

155 months

Monday 17th June 2019
quotequote all
I already have Sky Q and was thinking of getting a mini box for the bedroom, but they say an installer needs to set it up. Why? The Q mini box is connected wirelessly, so why do I need a strange man in my bedroom?

Zoon

6,654 posts

120 months

Tuesday 18th June 2019
quotequote all
Mercury00 said:
I already have Sky Q and was thinking of getting a mini box for the bedroom, but they say an installer needs to set it up. Why? The Q mini box is connected wirelessly, so why do I need a strange man in my bedroom?
They don't, you can do a self install see Skys FAQ.

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-FAQ/td-p/...

red_slr

17,122 posts

188 months

Friday 21st June 2019
quotequote all
Just had an offer for Sports and Entertainment for £30.

Why did they not just offer me this back in Feb when I was renewing?!

Flip Martian

19,503 posts

189 months

Saturday 22nd June 2019
quotequote all
red_slr said:
Just had an offer for Sports and Entertainment for £30.

Why did they not just offer me this back in Feb when I was renewing?!
Just offered it to me for £28! Wonder what the criteria is. I’ve been gone a year and moved house since (not that they know the latter) so the offer would no doubt be voided anyway.

Leicester Loyal

4,517 posts

121 months

Saturday 22nd June 2019
quotequote all
red_slr said:
Just had an offer for Sports and Entertainment for £30.

Why did they not just offer me this back in Feb when I was renewing?!
Did they post this out to you or was it an online offer?

I've received my box via post today in order to send all my equipment back.

beko1987

1,636 posts

133 months

Monday 24th June 2019
quotequote all
I cancelled mine last month, it died on the 1st of June, haven't missed it one iota!

I've not had any offer emails yet, although I do still owe them £66 cancellation fee for the in contract broadband. They did email me about it, it went into my junk folder, and the email subject had a massive spelling mistake. Might call them at the end of the month and get it paid...

Amazon TV, Youtube and Plex/my own dvd collection is doing me fine so far, broadband is £22 a month for a faster speed than sky's ADSL with Three 4g!

Bluedot

3,573 posts

106 months

Monday 24th June 2019
quotequote all
beko1987 said:
I cancelled mine last month, it died on the 1st of June, haven't missed it one iota!

I've not had any offer emails yet, although I do still owe them £66 cancellation fee for the in contract broadband. They did email me about it, it went into my junk folder, and the email subject had a massive spelling mistake. Might call them at the end of the month and get it paid...
Be very careful of holding off paying fees like that, they wont think twice about chucking it straight over to a collection agency.


Zoon

6,654 posts

120 months

Tuesday 25th June 2019
quotequote all
I'm into month one of using just a HDHomerun and Apple TV instead of sky, going well so far.

SBDJ

1,320 posts

203 months

Friday 28th June 2019
quotequote all
Just cancelled Sky last weekend too, been a customer for 20 years or so, with a brief flirt with Virgin TV a few years back. At the weekend a letter turned up from debt collecters and Sky stating they had been trying to contact me and that my account had been sold and I owed them just under £100.

Puzzled, I logged into my Sky account - all up to date, nothing owing. I called Sky and after 40 minutes they eventually managed to determine it was from an older account in 2015 that apparently had an outstanding balance. I queried how it was possible to set up another account whilst still owing them money and was told I couldn't. Tried to get information on how this had arisen, but again nothing.

In the end I asked them to just cancel. They offered to see what they could do on my package but I declined, after over an hour on the phone I'd just had enough.

Going to be strange after a few years of multiroom Sky Q!

Interestingly like the poster above I've previously installed a HDHomeRun hooked up to Emby, so hopefully well prepared...