So we've just cancelled sky TV.....

So we've just cancelled sky TV.....

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Discussion

Greshamst

2,028 posts

119 months

Friday 28th June 2019
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Have been with sky for 11 years, Doing the yearly dance with Sky to try and get my package down to a realistic price again.
They're trying to charge me £84 extra a year on the deal I usually get because my package is 'no longer aligned with our new offering'.

Did have;
£15 the basic broadband 'unlimited'.
£19 box sets + HD.
£34 total
That's now shot up to about £75 when I didn't realise my deal expired, which is ridiculous for crappy slow broadband and no sports or cinema etc.

They now will only go down to
£17 entertainment
£3 box sets
£1 HD
£20 Essential Broadband
£41 total

I put in a cancellation request about a week and a half ago, just trying to get them to go down on the web chat, but they don't seem to want to go any lower on broadband for some reason.

I don't think I want to switch to virgin, or streaming services as I do really like the sky interface,and content.

Greshamst

2,028 posts

119 months

Friday 28th June 2019
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Maybe I should let the broadband cancel, and go elsewhere for that, and just go forward with Sky for TV in future?

Belle427

8,858 posts

232 months

Friday 28th June 2019
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I think the only way to get them to bend is to cancel, a few weeks later they will throw deals at you.
Im in a similar position but also moving house, so may cancel and sign back up in my wifes name at the new address.
All the broadband providers with us offer the same speed so its just a case of seeing who has the best router, i found sky terrible in this respect.

Flip Martian

19,504 posts

189 months

Friday 28th June 2019
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Greshamst said:
Maybe I should let the broadband cancel, and go elsewhere for that, and just go forward with Sky for TV in future?
Plenty of broadband providers (unless you're out in the wilds like me and have to rely on BT) so shop around for a decent broadband provider. I would always recommend Zen but they are not the cheapest. They were bloody reliable and decent quality though. Until I moved to a BT only area. But really, there are so many now, plenty come out more reliable and quicker than Sky.

And they will be back in no time with "come back" offers on the other stuff.

SBDJ

1,320 posts

203 months

Tuesday 23rd July 2019
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Switched off today. Surprised tbh, one text last week telling me it's not too late to cancel and that was all until a text today telling me they've posted packaging for me to return my Q boxes.

Going to take some time to adapt but between an aerial and ethernet feed to every TV and an emby server talking to a HD Homerun hopefully I've got live viewing and recording sorted. Between that and apps I cant see us missing very much and I've saved a few quid a month.

Might go take the dish down at the weekend. The installer couldn't secure the cable to the wall at all so it flaps around annoyingly.

Leicester Loyal

4,517 posts

121 months

Tuesday 23rd July 2019
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SBDJ said:
Switched off today. Surprised tbh, one text last week telling me it's not too late to cancel and that was all until a text today telling me they've posted packaging for me to return my Q boxes.

Going to take some time to adapt but between an aerial and ethernet feed to every TV and an emby server talking to a HD Homerun hopefully I've got live viewing and recording sorted. Between that and apps I cant see us missing very much and I've saved a few quid a month.

Might go take the dish down at the weekend. The installer couldn't secure the cable to the wall at all so it flaps around annoyingly.
The only thing I've missed is the Cricket world cup, but I found good streams for most of those and plugged my spare laptop into my tv so it wasn't any different.

interstellar

3,230 posts

145 months

Tuesday 23rd July 2019
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Their pricing is all over the place.

I was on £51 for all channels, multi room and HD but closest they could get was £66. After an hour and a half they did it for £51.

Now being billed for £43 instead, yep go figure!!!


Girlfriend just left their broadband, they told her £104.50 cancellation fee to pay next direct debit.
Instead they gave her £27.50, cancelled the DD themselves and emailed and said account was now closed.

I have no idea but not complaining....

xjay1337

15,966 posts

117 months

Thursday 19th September 2019
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Bump... annoyed our 18 month completely all inclusive £83 a month deal came to an end

Doing the Sky chat now.... instead of talking straight business they are asking me how many people live in the house.......what kids shows are watched..... if I want Sky Mobile................ what a load of palava.

I have a good friend who works at Virgin Media so if they mess me around I will just change to Virgin Media on a friend + family deal.

Rsdop

458 posts

116 months

Thursday 19th September 2019
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I cancelled 5 weeks ago and been without for the last week, first time without Sky in over 10 years! My package of HD sports and Entertainment went up from £50ish to £80. Surprisingly apart from when I called to cancel, I’ve had zero contact from them! No emails, no calls, nothing. Just as well I wasn’t really bothered to actually lose it this time!

Flip Martian

19,504 posts

189 months

Thursday 19th September 2019
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I'm still getting monthly emails from them offering me their lowest deal yet (which is often the same as the previous month). I moved house 10 months ago so all completely irrelevant but can't justify the price of it these days anyway.

anonymous-user

53 months

Friday 20th September 2019
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xjay1337 said:
Bump... annoyed our 18 month completely all inclusive £83 a month deal came to an end

Doing the Sky chat now.... instead of talking straight business they are asking me how many people live in the house.......what kids shows are watched..... if I want Sky Mobile................ what a load of palava.

I have a good friend who works at Virgin Media so if they mess me around I will just change to Virgin Media on a friend + family deal.
I'm with VM now, UI isn't quite as good as Sky but good enough and the internet speed is superb

Flip Martian

19,504 posts

189 months

Friday 20th September 2019
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Latest email today was Sky Sports for £25 a month - that's the basic plus Sports package. Add in the extras for HD and box sets and it was just about what I paid for 18 months up until 2018. Ironically if they'd offered that at the time I would probably have taken it. Used to not having Sky now and don't really miss it much.

xjay1337

15,966 posts

117 months

Friday 20th September 2019
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So before I was paying £83 a month.
Full TV package and Fibre Max.

Went up to 120 per month...

After live chat it dropped to £79 a month...........

WHY could it not be the £79 a month (or around that) consistently........ Really REALLY do not understand it.

Flip Martian

19,504 posts

189 months

Friday 20th September 2019
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xjay1337 said:
So before I was paying £83 a month.
Full TV package and Fibre Max.

Went up to 120 per month...

After live chat it dropped to £79 a month...........

WHY could it not be the £79 a month (or around that) consistently........ Really REALLY do not understand it.
Because everyone tries it on with existing customers now. I just had my AA renewal and they want almost 300 quid for us to renew our cover. If I do the telephone dance with them, it will be much less. No-one seems to reward existing customers at all.

MissChief

7,095 posts

167 months

Friday 20th September 2019
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xjay1337 said:
So before I was paying £83 a month.
Full TV package and Fibre Max.

Went up to 120 per month...

After live chat it dropped to £79 a month...........

WHY could it not be the £79 a month (or around that) consistently........ Really REALLY do not understand it.
Because many either pay full price or don't realise when their offer stops so pay full price for a couple of months (or longer) before getting round to calling up and playing the cancellation dance.

Sky is a business, their responsibility to their Shareholders is (or used to be anyway!) to maximise profit. You don't do that by cutting prices or reducing prices. Now their responsibility is to their owners NBC Comcast Universal to maximise profit.

xjay1337

15,966 posts

117 months

Saturday 21st September 2019
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I of course understand the "business" side to it.

But it doesn't work IMO

I don't know anyone who is paying full whack for Sky.

On the other hand I know loads of people who don't realise you can get deals and say things like "I'm never paying £100+ a month for Sky!"
Well, I personally think the full TV package including HD sports , plus their fastest Fibre (around 80mb) and line rental for around £80 a month is good value.

So if it was simply advertised as such I am sure many more people would purchase Sky than already do.

Anyway I'm just glad this ste is over for another 18 months. They wouldn't put me on a rolling contract so I didn't have to renegotiate !

LosingGrip

7,806 posts

158 months

Saturday 21st September 2019
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Does anyone know what price i should be aiming for the basic package and F1?

Annoyingly I don't have access to Virgin (im not too fussed about the F1, would be nice to have).

Would it be better if we got broadband and phone line from them as well?

Blink982

760 posts

103 months

Friday 4th October 2019
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I've just went through cancellation process again. They sent me an email that made me think my bill would go down by £5pm. However when I went to renew the price remained the same but when I contacted them to confirm I was told by the agent that it was actually going to be an extra £11. I then wasted over an hour on the online chat system to get it down but it was still more than I'm presently paying so out of principle, I told them to shove it. I'll miss sky + features and the sport, particularly F1 but I gave them enough chances to sort it out. I was with them for nearly 20 years last time, this time probably only 3 or 4. I'll look at now tv but I fear I'm going to be disappointed by the picture quality. Sky HD isnt that great but I'll bet it's better than Now TV.

wiggy001

6,542 posts

270 months

Friday 4th October 2019
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Blink982 said:
I've just went through cancellation process again. They sent me an email that made me think my bill would go down by £5pm. However when I went to renew the price remained the same but when I contacted them to confirm I was told by the agent that it was actually going to be an extra £11. I then wasted over an hour on the online chat system to get it down but it was still more than I'm presently paying so out of principle, I told them to shove it. I'll miss sky + features and the sport, particularly F1 but I gave them enough chances to sort it out. I was with them for nearly 20 years last time, this time probably only 3 or 4. I'll look at now tv but I fear I'm going to be disappointed by the picture quality. Sky HD isnt that great but I'll bet it's better than Now TV.
Sounds like you had the same letter as me:

sky said:
Good news - you can renew your contract and we will apply a discount of x pounds onto your bill for the next 18 months.
Completely ignoring the fact that your current discount is x * 2

I've also recently cancelled. No offers to stay as yet...

Cyder

7,045 posts

219 months

Friday 4th October 2019
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The nice man from Sky called me again last week promising he could beat my Virgin contract (£79/month full TV, BT sport 4K and 300mb broadband) after some fancying he did indeed get to £79/month.

I then reminded him the Sky package didn’t include BT Sport.

Looking forward to them calling me to try it again next month.