The trend of ansaphone messages being ignored
Discussion
I run a shop and we call customers for all sorts of reasons. I pride myself on leaving clear, concise and detailed (but short) messages that are to the point - for example when something comes into stock that they have been waiting for or a repair is completed and its ready for collection. Recently I have noticed my messages being ignored and my phone ringing shortly after or even the next day and a random person saying 'I missed a call from you' and I being expected to know who is calling and what its about - sometimes I may have left 5 or 6 messages shortly after one another for different people as I try and task things and do them in an orderly fashion. We then dilydally for a few seconds working out what its all about for me to say 'did you not get my message ?' and then repeating my message to say its in stock or ready for collection Its happening almost daily now - WTF ?
Worse is people who ignore phone calls from numbers they don't recognise.
I had a customer last week who missed a delivery (then started crying she had missed it) because she ignored 2 calls and in her words "I bet that's my delivery calling but don't answer numbers I don't recognise".... WTF.
Even if she ignored the first one a quick google of our phone number would reveal that actually yes its the company YOU called to place YOUR delivery with for TODAY... dumbass!!
And breathe.
I had a customer last week who missed a delivery (then started crying she had missed it) because she ignored 2 calls and in her words "I bet that's my delivery calling but don't answer numbers I don't recognise".... WTF.
Even if she ignored the first one a quick google of our phone number would reveal that actually yes its the company YOU called to place YOUR delivery with for TODAY... dumbass!!
And breathe.
Ziplobb said:
I run a shop and we call customers for all sorts of reasons. I pride myself on leaving clear, concise and detailed (but short) messages that are to the point - for example when something comes into stock that they have been waiting for or a repair is completed and its ready for collection. Recently I have noticed my messages being ignored and my phone ringing shortly after or even the next day and a random person saying 'I missed a call from you' and I being expected to know who is calling and what its about - sometimes I may have left 5 or 6 messages shortly after one another for different people as I try and task things and do them in an orderly fashion. We then dilydally for a few seconds working out what its all about for me to say 'did you not get my message ?' and then repeating my message to say its in stock or ready for collection Its happening almost daily now - WTF ?
This isn't 1990. Send a text.red_slr said:
Worse is people who ignore phone calls from numbers they don't recognise.
I do that to filter out all the s
te (TPS registered but that doesn't seem to make much difference). If someone has a legitimate reason to be calling they can leave a voicemail and I'll call them back. If they don't it's their own lookout.
I live in a country where you have to pay for voice mail. No-one has it. No-one uses it.
I also work for a large multinational, and we have removed voice mail for all users globally off of the desk phones. It is a dead technology, and was never used. I also never leave a message on the odd chance that I do reach a voice mail.
As per other posters, SMS (also a dying technology), WhatsApp, Email, Facebook Messenger, all preferable to voice mail messages.
I also work for a large multinational, and we have removed voice mail for all users globally off of the desk phones. It is a dead technology, and was never used. I also never leave a message on the odd chance that I do reach a voice mail.
As per other posters, SMS (also a dying technology), WhatsApp, Email, Facebook Messenger, all preferable to voice mail messages.
I've disabled my voicemail on my mobile. The number of automated spam calls I am plagued with means that more than half my voicemail 'messages' were some adenoidal fool in a call centre saying "hello? hello? Mr xxxxxx? - invariably mispronouncing my name, before hanging up. Wading through all these pointless messages to clear the notifications and you'd find one semi-important message that had got sandwiched between two '20 seconds of silence' messages and was now a day or more out of date. So I just got rid of it. Far more effective to just redial or send me an SMS.
Edited by vsonix on Wednesday 26th April 11:29
Interesting set of replies.
What they show is that everyone expects the other person to make all the effort and to put no effort in to it themselves, and that you have to contact them using the particular technology they demand, or you will not get a reply.
The days of a universal communication system are pretty much gone. You will have to send a message by multiple methods - SMS, Whatsapp, Messenger, Kik etc - and hope that at least one gets through the recipient's self-imposed message filter system.
What they show is that everyone expects the other person to make all the effort and to put no effort in to it themselves, and that you have to contact them using the particular technology they demand, or you will not get a reply.
The days of a universal communication system are pretty much gone. You will have to send a message by multiple methods - SMS, Whatsapp, Messenger, Kik etc - and hope that at least one gets through the recipient's self-imposed message filter system.
I use Vonage for my home phone, and that provides a speech-to-text email service for voicemails left. I only really need to check my voicemail if the transcribed email some some ambiguity to it, but even the less accurate transcriptions still provide enough info for me to get the gist of it.
I hate voicemail personally. IMO it's a chore to have to call it and sit and listen to the entire message, sometimes listening to it 2-3 times if someone is giving you details too quickly. If your business is able IMO if you are able to use text messages instead then do that. They'll never miss it and can read it thousands of times over.
boyse7en said:
Interesting set of replies.
What they show is that everyone expects the other person to make all the effort and to put no effort in to it themselves, and that you have to contact them using the particular technology they demand, or you will not get a reply.
The days of a universal communication system are pretty much gone. You will have to send a message by multiple methods - SMS, Whatsapp, Messenger, Kik etc - and hope that at least one gets through the recipient's self-imposed message filter system.
Yes, this is the "I am more more important than you" generation, so the onus is always on the caller and how desperately they want to contact the self-important recipient.What they show is that everyone expects the other person to make all the effort and to put no effort in to it themselves, and that you have to contact them using the particular technology they demand, or you will not get a reply.
The days of a universal communication system are pretty much gone. You will have to send a message by multiple methods - SMS, Whatsapp, Messenger, Kik etc - and hope that at least one gets through the recipient's self-imposed message filter system.
95% of my work voice mails are cold callers and pushy sales people trying to get their foot in the door. I simply don't have time to reply and I'm struggling to get the time to listen to them. The other 5% are genuine but they have my email address or work mobile number so if it's important, they can still reach me.
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