RS3 oil leak and new head needed!?

[RT]

So,
I have a 2016 RS3 sportback which has just gone in for it's first service. At only 11,000 miles it's had light use and is pretty much like new. The dealer informed me it had an oil leak which they have investigated (for 10 days) and it looks like a manufacturing fault on the head. They are telling me it needs a complete new head, which obviously involves new head gasket, stretch bolts etc etc..

Question is whether I accept a repair or play hard ball as the car is clearly not fit for purpose.

Interested in views folks.

Thanks

[Swampy1982]

It's 2 years old and 11k miles... what hard ball are you planning on playing...

[Pericoloso]

It's under warranty ,they repair and all is good.

I doubt you can reject it after 2 years.

[RT]

I should add I bought it used 1 year ago. It's still under manufacturers warranty. According to the consumer rights act it needs to be of satisfactory quality and fit for purpose. I don't think drilling an oilway on a head (the alleged fault) in manufacture is either of those...

[Mark-C]

RT said:

I should add I bought it used 1 year ago. It's still under manufacturers warranty. According to the consumer rights act it needs to be of satisfactory quality and fit for purpose. I don't think drilling an oilway on a head in manufacture is either of those...

They are going to fix it under warranty - what more are you expecting?

[996Keef]

So they've admitted an issue, they'll be fixing it for free , under warranty, using approved parts and trained staff


It'll be fit for purpose after repair


What's your angle on this - finance regret?

[RT]

Jeez - friendly bunch aren't you!?

No regrets at all - I bought it cash so not really an issue.

Just not particularly happy that a car of that age and mileage has a dicky head and will have a new one.

Just wondering what the view on repair vs me pushing to get a replacement of some sort is.

[Pericoloso]

RT said:

Jeez - friendly bunch aren't you!?

No regrets at all - I bought it cash so not really an issue.

Just not particularly happy that a car of that age and mileage has a dicky head and will have a new one.

Just wondering what the view on repair vs me pushing to get a replacement of some sort is.

Too many "I want to reject the car" threads makes the forum turn against this subject.

[RT]

Fair enough. Thanks for the replies.

[Mark-C]

RT said:

Jeez - friendly bunch aren't you!?

No regrets at all - I bought it cash so not really an issue.

Just not particularly happy that a car of that age and mileage has a dicky head and will have a new one.

Just wondering what the view on repair vs me pushing to get a replacement of some sort is.

I don’t think anybody is being unfriendly - just realistic. You have a car still under warranty that is going to be fixed under warranty. Who do you hope to push to replace it and what should they replace it with?

You’ve paid cash for a car that you presumably like and it’s getting an issue sorted. Sounds alright to me ...

[RT]

Fair enough. Thanks. Was just looking for valued opinions and seeing what the PoV of my fellow car lovers was.

I guess I've been very lucky with previous and current cars such that I've not needed a new head or major repairs before (and don't have great faith in dealer service / repairs to be honest - but that's another story).

Maybe I'll be pleasantly surprised and it will be back to like new. Here's hoping

Edited by RT on Thursday 16th August 23:25

[Mark-C]

RT said:

Fair enough. Thanks. Was just looking for valued opinions and seeing what the PoV of my fellow car lovers was.

I guess I've been very lucky with previous and current cars such that I've not needed a new head or major repairs before (and don't have great faith in dealer service / repairs to be honest - but that's another story).

Maybe I'll be pleasantly surprised and it will be back to like new. Here's hoping

Edited by RT on Thursday 16th August 23:25

I hope so - let us know

[thebraketester]

New head and gasket plus extra bits etc etc.... for free?

Brilliant. Let them crack on with it.

What’s the problem?

[RT]

The fact that I find it hard to trust it will be done right

Let's see.

[Cupra Black]

Get it done under warranty and push for a decent replacement while its being completed...job done.

[thebraketester]

RT said:

The fact that I find it hard to trust it will be done right

Let's see.

Well, where do you want to get it done then? They fix people’s v10 R8s, I am sure they will be fine with yours.

[Du1point8]

thebraketester said:

RT said:

The fact that I find it hard to trust it will be done right

Let's see.

Well, where do you want to get it done then? They fix people’s v10 R8s, I am sure they will be fine with yours.

Also if they do it, it will have a shiny new warranty on the new bits, if they fail, it can be fixed free of charge again.

[RaineyDays]

Give them a chance to repair it then kick up a fuss if you are still having issues after that.

[sunbeam alpine]

RT said:

The fact that I find it hard to trust it will be done right

Let's see.

Just curious. Do you think that the factory assembles cars any better?

I think I'd have more confidence in my local dealer, although that's maybe because I've known (and bought from) them for more than 20 years.

[okenemem]

what courtesy car will you get, got to be similar right?