Shipping 17kg

[Simpo Two]

Hi folks - I need to ship a bench grinder that weighs almost 17kg, but MyHermes only goes up to 15kg.

Can anyone recommend a courier that would do this and offer a tracked service with cover of £142?

Thanks!

[Camelot1971]

I tend to use UPS for heavier parcels - never had an issue. Parcelhero are decent for prices but there are lots of 3rd party companies out there.

[Nickyboy]

Camelot1971 said:

I tend to use UPS for heavier parcels - never had an issue. Parcelhero are decent for prices but there are lots of 3rd party companies out there.

Ditto but for the love of god package it properly, i see far too many things like that loose in a box with a bit of screwed up paper. spend a few quid on proper packaging supplies

[leemanning]

We send up to 20kg with UPS, never have any issues.

[Simpo Two]

Nickyboy said:

Camelot1971 said:

I tend to use UPS for heavier parcels - never had an issue. Parcelhero are decent for prices but there are lots of 3rd party companies out there.

Ditto but for the love of god package it properly, i see far too many things like that loose in a box with a bit of screwed up paper. spend a few quid on proper packaging supplies

Thanks - this will be going in its original box with all the packing so hopefully OK.

UPS is showing £15.66 which is good - but I can't see the level of cover, or if there is any, or how to make it £142...

[davepoth]

Simpo Two said:

Thanks - this will be going in its original box with all the packing so hopefully OK.

UPS is showing £15.66 which is good - but I can't see the level of cover, or if there is any, or how to make it £142...

I would give them a call, they can sort it out over the phone.

[rich888]

Try DPD couriers who we use on a daily basis for all our parcels and I'm pretty sure the single parcel limit is 30KG though you can of course book multiple parcels that weigh more than that (not in your case unless you're sending it in kit form!), you can book your parcel/s online or phone them, I believe they have depots right across the country.

The beauty of their system is that amongst other things, once the parcel is booked the system sends an automated email out to the receiving customer first thing in the morning with an estimated 1 hour delivery slot.

I'm pretty sure you can add additional insurance if you want to.

Website is www.dpd.co.uk

P.S. I am a little bit biased because we use them on a regular basis and am well chuffed with the service provided.

[ctdctd]

parcel2go.com and choose the best price / service.

[andye30m3]

I tend to use www.interparcel.com but would imagine their service / prices are very similar to parcel2go

[Simpo Two]

Thanks all. Not finding an increased cover option on the website UPS I rang customer service, to be met with a recording of a slightly fierce-sounding woman telling me about my rights, followed by all the operators being busy. Tried DPD - collection service a bit too much but drop-off price was good - but the nearest drop-off point was 7 miles away. In the end I used Parcel2go and guess what? It linked me back to UPS. With £142 cover it was about £15.50 and the drop off point was a local hairdresser only 0.4m away!

So Parcel2go, which was once Joe Public in their own cars I think, now seems to be Comparethecourier.com...

[Simpo Two]

Ah now that's curious. Having dropped the parcel off about half an hour ago, I put the tracking number in and to my surprise it told me the parcel is in Bury St Edmunds (about 30 miles away). That seemed more than optimistic so I rang the shop, who said 'No, it's still here.'

[Mudgey]

Be careful with Parcel2Go, if you get any issues they are a nightmare to deal with and incredibly slow, they only communicate via email. Don't use a company whom you can't pick up the phone and speak to them.

[rsbmw]

I used parcel2go a fortnight ago to send a big 30kg box (via Hermes light & large). It arrived, so I have no experience dealing directly with either organisation to resolve any issues!

[rich888]

Simpo Two said:

Ah now that's curious. Having dropped the parcel off about half an hour ago, I put the tracking number in and to my surprise it told me the parcel is in Bury St Edmunds (about 30 miles away). That seemed more than optimistic so I rang the shop, who said 'No, it's still here.'

Haha, well that's what they think, your parcel is probably heading north as we speak.... with the consignment note stuck on the conveyor belt in Bury St. Edmunds!

[Nickyboy]

Simpo Two said:

Ah now that's curious. Having dropped the parcel off about half an hour ago, I put the tracking number in and to my surprise it told me the parcel is in Bury St Edmunds (about 30 miles away). That seemed more than optimistic so I rang the shop, who said 'No, it's still here.'

That's because when the shop keeper scans the package it's linked to the local depot which in this case would be Bury St Edmunds

[Simpo Two]

Nickyboy said:

That's because when the shop keeper scans the package it's linked to the local depot which in this case would be Bury St Edmunds

Ah. Then the system should be changed to give correct information - eg 'Awaiting collection'. A tracking system that tells you the package is somewhere it's not is rather a fail IMHO...!

[skilly1]

Mudgey said:

Be careful with Parcel2Go, if you get any issues they are a nightmare to deal with and incredibly slow, they only communicate via email. Don't use a company whom you can't pick up the phone and speak to them.

Not sure why you need to deal with parcel2go. I booked with Royal Mail 24 through parcel2go. Had a problem and called Royal Mail who sorted it out.

[megaphone]

OP are you checking P2G tracking or are you clicking through to UPS?

I use this service regularly to send out heaver items, never had an issue, never bothered with paying for extra cover.

What time did you drop off? I have to drop mine at my local newsagents by 11am to guarantee it will not miss the daily collection. If not it sits there until next day.

Edited by megaphone on Thursday 23 August 08:18

[Mudgey]

skilly1 said:

Not sure why you need to deal with parcel2go. I booked with Royal Mail 24 through parcel2go. Had a problem and called Royal Mail who sorted it out.

Our first contact was with the courier directly, UPS for example will only deal with the original contract holder, their contract is with P2G and so refused to speak with us despite having all the tracking, details etc...

[Simpo Two]

megaphone said:

OP are you checking P2G tracking or are you clicking through to UPS?

I use this service regularly to send out heaver items, never had an issue, never bothered with paying for extra cover.

What time did you drop off? I have to drop mine at my local newsagents by 11am to guarantee it will not miss the daily collection. If not it sits there until next day.

The tracking link was in an e-mail from UPS Technology Administration.

The shop told me when I got there that the man had been in already and that the parcel wouldn't go until today. Hence my surprise about the false information.

As for cover, like all insurance it's a gamble but this time I'd budgeted for £20 shipping and didn't wan't to risk losing the bulk of £142 for the sake of a tenner.

And of course the reason I used Parcel2go and not UPS directly (my first plan) was because the latter's website didn't show me how to add extra cover and their phone was not a happy interface.

Checking the link again, it says 'Scheduled Delivery: Thursday, 23/08/2018 , By End of Day' which has to be nonsense because it won't have left the shop yet. The system seems a day out. But it will please the buyer, briefly!